ATLANTA, June 3 /PRNewswire/ -- Proficient Systems Inc., a provider of technology solutions that help companies better monetize their Web sites, announced today KnowledgeStorm has delivered a better online experience for prospects by more actively engaging with individual online visitors. In the 12 months since deploying Proficient's technology to connect with prospects online, KnowledgeStorm, the Internet's top-ranked technology solutions content and search site, has received overwhelmingly positive feedback from potential customers. Of the visitors who opt for a live chat, 92% rate their overall experience as "Excellent." KnowledgeStorm leverages the ProficientSales Server(TM) Live Chat application to approach site visitors who touch its Provider Registration page. Visitors are approached via a pop-up chat window with an offer of assistance they can accept or decline. "The ability to approach visitors on the pre-registration page not only enables our representatives to answer questions about our Solution and Research Listing services, it allows us to pre-qualify and gather more information about the potential customer than we could from the form alone," said Laurie Hood, vice president, marketing, KnowledgeStorm. "More importantly, ProficentSales Server(TM) allows us to engage visitors who otherwise might not have registered to be listed because they did not clearly understand what we offer or simply did not want to fill out the form." "Proficient's ability to identify and offer assistance to the most receptive customers allows companies to take full advantage of each individual customer's presence, meet their needs online and increase sales," said Gregg Freishtat, CEO, Proficient Systems, Inc. "Forward-thinking companies like KnowledgeStorm recognize offers of assistance to the right customer at the right time assures increased revenue, more satisfied customers and a competitive edge." ProficientSales Server(TM) optimizes the use of offline sales and service resources against real time online opportunities. By tracking and analyzing the behavior of Web site visitors, the solution makes intelligent "data" based decisions about when and how to best approach prospects. The solution dynamically collects, organizes and presents sales and service agents with all of the appropriate information available from internal and external sources. By adaptively learning from prospect behavior, companies successfully develop qualified leads, improve customer acquisition rates and enhance each prospect's overall online experience with the company. About Proficient Systems, Inc. Headquartered in Atlanta, Proficient Systems, Inc. is helping industry-leading companies better monetize their Web presence by converting visitors into buyers. The Proficient solution utilizes sophisticated data mining algorithms to track and analyze the behavior of Web site visitors in real time, and then intelligently approaches visitors with the appropriate sales or service professional based on the company's specific business objectives. Proficient's real-time data mining engine determines the most valuable customers and engages them with chat and collaboration technologies, allowing companies like Bank of America, Carmax, E-LOAN, E*TRADE, Huntington National Bank, and Siebel to experience increased revenue, improved productivity, and enhanced customer satisfaction. For more information, visit www.proficient.com. About KnowledgeStorm Founded in 1998, KnowledgeStorm is the Internet's top-ranked technology content and search site. With the largest online index of IT solutions, KnowledgeStorm offers technology buyers a free, easy and comprehensive means to match business requirements to a "short list" of technology providers and to stay current on technology topics and trends. This information is available through the KnowledgeStorm Network, which includes www.knowledgestorm.com, specialty search sites and syndication partners. Technology vendors use KnowledgeStorm's efficient, effective lead generation services to fill sales pipelines with motivated and educated buyers. For more information, visit http://www.knowledgestorm.com . NOTE: ProficientSales Server(TM) is a trademark of Proficient Systems, Inc.
SOURCE Proficient Systems Inc.