ATLANTA, June 3 /PRNewswire/ -- Proficient Systems Inc., a provider of
technology solutions that help companies better monetize their Web sites,
announced today KnowledgeStorm has delivered a better online experience for
prospects by more actively engaging with individual online visitors.
In the 12 months since deploying Proficient's technology to connect with
prospects online, KnowledgeStorm, the Internet's top-ranked technology
solutions content and search site, has received overwhelmingly positive
feedback from potential customers. Of the visitors who opt for a live chat,
92% rate their overall experience as "Excellent." KnowledgeStorm leverages the
ProficientSales Server(TM) Live Chat application to approach site visitors who
touch its Provider Registration page. Visitors are approached via a pop-up
chat window with an offer of assistance they can accept or decline.
"The ability to approach visitors on the pre-registration page not only
enables our representatives to answer questions about our Solution and
Research Listing services, it allows us to pre-qualify and gather more
information about the potential customer than we could from the form alone,"
said Laurie Hood, vice president, marketing, KnowledgeStorm. "More
importantly, ProficentSales Server(TM) allows us to engage visitors who
otherwise might not have registered to be listed because they did not clearly
understand what we offer or simply did not want to fill out the form."
"Proficient's ability to identify and offer assistance to the most
receptive customers allows companies to take full advantage of each individual
customer's presence, meet their needs online and increase sales," said Gregg
Freishtat, CEO, Proficient Systems, Inc. "Forward-thinking companies like
KnowledgeStorm recognize offers of assistance to the right customer at the
right time assures increased revenue, more satisfied customers and a
ProficientSales Server(TM) optimizes the use of offline sales and service
resources against real time online opportunities. By tracking and analyzing
the behavior of Web site visitors, the solution makes intelligent "data" based
decisions about when and how to best approach prospects. The solution
dynamically collects, organizes and presents sales and service agents with all
of the appropriate information available from internal and external sources.
By adaptively learning from prospect behavior, companies successfully develop
qualified leads, improve customer acquisition rates and enhance each
prospect's overall online experience with the company.
About Proficient Systems, Inc.
Headquartered in Atlanta, Proficient Systems, Inc. is helping
industry-leading companies better monetize their Web presence by converting
visitors into buyers. The Proficient solution utilizes sophisticated data
mining algorithms to track and analyze the behavior of Web site visitors in
real time, and then intelligently approaches visitors with the appropriate
sales or service professional based on the company's specific business
objectives. Proficient's real-time data mining engine determines the most
valuable customers and engages them with chat and collaboration technologies,
allowing companies like Bank of America, Carmax, E-LOAN, E*TRADE, Huntington
National Bank, and Siebel to experience increased revenue, improved
productivity, and enhanced customer satisfaction. For more information, visit
Founded in 1998, KnowledgeStorm is the Internet's top-ranked technology
content and search site. With the largest online index of IT solutions,
KnowledgeStorm offers technology buyers a free, easy and comprehensive means
to match business requirements to a "short list" of technology providers and
to stay current on technology topics and trends. This information is available
through the KnowledgeStorm Network, which includes www.knowledgestorm.com,
specialty search sites and syndication partners. Technology vendors use
KnowledgeStorm's efficient, effective lead generation services to fill sales
pipelines with motivated and educated buyers. For more information, visit
NOTE: ProficientSales Server(TM) is a trademark of Proficient
SOURCE Proficient Systems Inc.