Proficient Systems Honored for Excellence in Developing Superior CRM Solutions

Jul 29, 2005, 01:00 ET from Ketchum Public Relations

    ATLANTA, July 29 /PRNewswire / -- Proficient Systems Inc., a provider of
 technology that helps companies increase the return on their Web investment by
 converting more visitors into buyers, today announced the company has been
 honored as a recipient of the Sixth Annual CRM Excellence Awards. The coveted
 awards are presented each year by Customer Interaction Solutions magazine to
 companies whose products or services have proven invaluable in helping their
 clients implement successful CRM strategies and maintain customer
 relationships from acquisition through retention.
     "It's an honor to be recognized as industry leader in developing CRM
 technology," said Gregg Freishtat, CEO, Proficient Systems, Inc. "But more
 importantly this award emphasizes the potential for all companies to
 experience growth in their online sales revenue and customer base by
 implementing the right customer acquisition strategy."
     Proficient submitted a case study highlighting a national banking
 customer's success in exceeding its business case by 47 percent within the
 first seven months after implementing ProficientSales Server ... Awards are
 based on hard data-numbers demonstrating the improvements that the winner's
 product has made in one of its client's businesses.
     To view the full list of winners, please visit Customer Interaction
 Solutions site at:
     Proficient is on a winning streak. Earlier this month CEO Gregg Freishtat
 was named one of Atlanta's top entrepreneurs by Catalyst magazine, recognizing
 Proficient as of one of the best performing small to medium-sized companies.
 In January, the Technology Association of Georgia named the company a Top 40
 Innovator and, Proficent and customer Inter-Tel received the WizKids CRM Award
 from Beagle Research for advancing the frontiers of customer relationship
 management. For additional details on Proficient's honors, please visit
     About Proficient Systems, Inc.
     Headquartered in Atlanta, Proficient Systems, Inc. is helping industry-
 leading companies better monetize their Web presence by converting visitors
 into buyers. The Proficient solution utilizes sophisticated data mining
 algorithms to track and analyze the behavior of Web site visitors in real
 time, and then intelligently approaches visitors with the appropriate sales or
 service professional based on the company's specific business objectives.
 Proficient's real-time data mining engine determines the most valuable
 customers and engages them with chat and collaboration technologies, allowing
 companies like E*TRADE, Huntington National Bank, CarMax and Siebel to
 experience increased revenue, improved productivity, and enhanced customer
 satisfaction. For more information, visit

SOURCE Ketchum Public Relations