MIAMI, June 7 /PRNewswire/ -- Redfone Communications, Inc. here announces a new telephone system for firms with aging PBXs to connect remote branch offices, call centers, remote agents, mobile employees and remote sales and service operations. Redfone's new Enterprise Communication System (ECS) is highly scaleable, and available to firms ranging in size from two dozen employees to several hundred. -- System affordability derives from open source Linux operating system, open-source PBX software, off-the-shelf hardware and commonly available telephony components connected to the company network. -- Savings in operating costs arise from using advanced Voice over Internet Protocol (VoIP) to eliminate long distance tolls for intra-company calls among domestic or international locations. -- Productivity improvements are achieved by converged communications media -- telephone, cellular, fax, e-mail, voicemail and instant messaging -- with real time company data on employees' computers. Voicemail messages and faxes are sent to the company's network as email attachments, and are accessible via wireless devices, PDAs, laptops and desktops from anywhere in the world. Remote sales and customer service offices, distributed call centers, work- at-home employees, and mobile executives anywhere in the world are interconnected to the business via the Internet by the new Redfone ECS. Banks, law offices, insurance companies, sales organizations, telemarketing agencies -- any small- to mid-size business with local, regional, national or global operations can benefit from the new system, as can any business constrained by an outdated legacy phone system. Redfone's new ECS provides modern, state-of-the-art communications and scalability for high-growth organizations. "Our new ECS product is directed at small- and mid-size businesses because the value proposition is substantial; the system is very affordable to begin with. The payback period can be very short, considering long distance toll savings among operating locations. Providing employees access to both corporate data and communications media on their computers is a powerful collaborative tool that has financial value as a productivity improvement. And, you have an advanced, feature-rich system that can grow as fast as your business," notes Mr. Stephen Lynn, Redfone's President. "Our new ECS runs on the highly reliable Linux operating system and is based on the Asterisk PBX software application. Both are from the open-source environment. Asterisk is a proven IP-PBX product operating in hundreds of organizations worldwide, from small 'mom-and-pop' installations to organizations with several thousand users," notes Mr. Lynn. "Use of Asterisk and hardware components that comply with open standards ensures a cost- effective solution and a wider choice of telephone and computer equipment for customers," he said. Extensive call center functions are integral components of the Redfone ECS. These functions are designed specifically for improving the productivity of agents working in your office or at home. Use of advanced technologies, such as interactive voice response, automated call distribution, queue administration and agent monitoring, can improve customer service. The ECS will accommodate a variety of commonly available telephone devices such as headsets, PC-based softphones, IP phones and programmable-screen telephone desksets. The desksets feature large, easy-to-read backlit displays of eight lines apiece and six soft-programmable function keys. You can place calls without lifting the handset from its cradle and return calls directly from a call log. There's a ten-number redial memory, a goodbye release key and a speakerphone function with mute feature. SELECTED FEATURES: -- Caller ID -- Caller ID blocking -- Call waiting -- Caller ID on call waiting -- Call forward on busy -- Call forward no answer -- Do not disturb -- Call transfer -- Call parking -- Call retrieval -- Music on hold -- Music on transfer -- E-mail notification of voicemail -- Voicemail forwarding -- Web interface to voicemail -- Separate "away" and "unavailable" messages -- Multiple mail folders -- Visual message-waiting indicator -- Automated attendant -- MS Outlook dialing -- Conference calling -- Directory listing -- Local/remote call agents -- Call detail records -- Voice over Internet Protocol (VoIP) enabled Redfone Communications, Inc. was founded in 2003 as a value-added reseller of the widely popular ASTERISK IP-PBX telephone system. The company's mission is to design, develop, market, deliver and support next-generation communication systems to small and mid-size businesses. Contact: Stephen A. Lynn 786-544-1181 firstname.lastname@example.org
SOURCE Redfone Communications, Inc.