MIAMI, June 7 /PRNewswire/ -- Redfone Communications, Inc. here announces
a new telephone system for firms with aging PBXs to connect remote branch
offices, call centers, remote agents, mobile employees and remote sales and
Redfone's new Enterprise Communication System (ECS) is highly scaleable,
and available to firms ranging in size from two dozen employees to several
-- System affordability derives from open source Linux operating system,
open-source PBX software, off-the-shelf hardware and commonly available
telephony components connected to the company network.
-- Savings in operating costs arise from using advanced Voice over
Internet Protocol (VoIP) to eliminate long distance tolls for intra-company
calls among domestic or international locations.
-- Productivity improvements are achieved by converged communications
media -- telephone, cellular, fax, e-mail, voicemail and instant messaging --
with real time company data on employees' computers. Voicemail messages and
faxes are sent to the company's network as email attachments, and are
accessible via wireless devices, PDAs, laptops and desktops from anywhere in
Remote sales and customer service offices, distributed call centers, work-
at-home employees, and mobile executives anywhere in the world are
interconnected to the business via the Internet by the new Redfone ECS.
Banks, law offices, insurance companies, sales organizations, telemarketing
agencies -- any small- to mid-size business with local, regional, national or
global operations can benefit from the new system, as can any business
constrained by an outdated legacy phone system. Redfone's new ECS provides
modern, state-of-the-art communications and scalability for high-growth
"Our new ECS product is directed at small- and mid-size businesses because
the value proposition is substantial; the system is very affordable to begin
with. The payback period can be very short, considering long distance toll
savings among operating locations. Providing employees access to both
corporate data and communications media on their computers is a powerful
collaborative tool that has financial value as a productivity improvement.
And, you have an advanced, feature-rich system that can grow as fast as your
business," notes Mr. Stephen Lynn, Redfone's President.
"Our new ECS runs on the highly reliable Linux operating system and is
based on the Asterisk PBX software application. Both are from the open-source
environment. Asterisk is a proven IP-PBX product operating in hundreds of
organizations worldwide, from small 'mom-and-pop' installations to
organizations with several thousand users," notes Mr. Lynn. "Use of Asterisk
and hardware components that comply with open standards ensures a cost-
effective solution and a wider choice of telephone and computer equipment for
customers," he said.
Extensive call center functions are integral components of the Redfone
ECS. These functions are designed specifically for improving the productivity
of agents working in your office or at home. Use of advanced technologies,
such as interactive voice response, automated call distribution, queue
administration and agent monitoring, can improve customer service.
The ECS will accommodate a variety of commonly available telephone devices
such as headsets, PC-based softphones, IP phones and programmable-screen
telephone desksets. The desksets feature large, easy-to-read backlit displays
of eight lines apiece and six soft-programmable function keys. You can place
calls without lifting the handset from its cradle and return calls directly
from a call log. There's a ten-number redial memory, a goodbye release key
and a speakerphone function with mute feature.
-- Caller ID
-- Caller ID blocking
-- Call waiting
-- Caller ID on call waiting
-- Call forward on busy
-- Call forward no answer
-- Do not disturb
-- Call transfer
-- Call parking
-- Call retrieval
-- Music on hold
-- Music on transfer
-- E-mail notification of voicemail
-- Voicemail forwarding
-- Web interface to voicemail
-- Separate "away" and "unavailable" messages
-- Multiple mail folders
-- Visual message-waiting indicator
-- Automated attendant
-- MS Outlook dialing
-- Conference calling
-- Directory listing
-- Local/remote call agents
-- Call detail records
-- Voice over Internet Protocol (VoIP) enabled
Redfone Communications, Inc. was founded in 2003 as a value-added reseller
of the widely popular ASTERISK IP-PBX telephone system. The company's mission
is to design, develop, market, deliver and support next-generation
communication systems to small and mid-size businesses.
Stephen A. Lynn
SOURCE Redfone Communications, Inc.