Redfone Announces Breakthrough Linux-Based Telephone System With Voice Over Internet for Small- and Mid-Size Businesses

New Telephone System Provides Significant Cost-Savings and All the Benefits of

Advanced Voice Over Internet Protocol,

Previously Affordable Only By Large Organizations

Jun 07, 2004, 01:00 ET from Redfone Communications, Inc.

    MIAMI, June 7 /PRNewswire/ -- Redfone Communications, Inc. here announces
 a new telephone system for firms with aging PBXs to connect remote branch
 offices, call centers, remote agents, mobile employees and remote sales and
 service operations.
     Redfone's new Enterprise Communication System (ECS) is highly scaleable,
 and available to firms ranging in size from two dozen employees to several
     -- System affordability derives from open source Linux operating system,
 open-source PBX software, off-the-shelf hardware and commonly available
 telephony components connected to the company network.
     -- Savings in operating costs arise from using advanced Voice over
 Internet Protocol (VoIP) to eliminate long distance tolls for intra-company
 calls among domestic or international locations.
     -- Productivity improvements are achieved by converged communications
 media -- telephone, cellular, fax, e-mail, voicemail and instant messaging --
 with real time company data on employees' computers.  Voicemail messages and
 faxes are sent to the company's network as email attachments, and are
 accessible via wireless devices, PDAs, laptops and desktops from anywhere in
 the world.
     Remote sales and customer service offices, distributed call centers, work-
 at-home employees, and mobile executives anywhere in the world are
 interconnected to the business via the Internet by the new Redfone ECS.
 Banks, law offices, insurance companies, sales organizations, telemarketing
 agencies -- any small- to mid-size business with local, regional, national or
 global operations can benefit from the new system, as can any business
 constrained by an outdated legacy phone system.  Redfone's new ECS provides
 modern, state-of-the-art communications and scalability for high-growth
     "Our new ECS product is directed at small- and mid-size businesses because
 the value proposition is substantial; the system is very affordable to begin
 with.  The payback period can be very short, considering long distance toll
 savings among operating locations.  Providing employees access to both
 corporate data and communications media on their computers is a powerful
 collaborative tool that has financial value as a productivity improvement.
 And, you have an advanced, feature-rich system that can grow as fast as your
 business," notes Mr. Stephen Lynn, Redfone's President.
     "Our new ECS runs on the highly reliable Linux operating system and is
 based on the Asterisk PBX software application.  Both are from the open-source
 environment.  Asterisk is a proven IP-PBX product operating in hundreds of
 organizations worldwide, from small 'mom-and-pop' installations to
 organizations with several thousand users," notes Mr. Lynn.  "Use of Asterisk
 and hardware components that comply with open standards ensures a cost-
 effective solution and a wider choice of telephone and computer equipment for
 customers," he said.
     Extensive call center functions are integral components of the Redfone
 ECS.  These functions are designed specifically for improving the productivity
 of agents working in your office or at home.  Use of advanced technologies,
 such as interactive voice response, automated call distribution, queue
 administration and agent monitoring, can improve customer service.
     The ECS will accommodate a variety of commonly available telephone devices
 such as headsets, PC-based softphones, IP phones and programmable-screen
 telephone desksets.  The desksets feature large, easy-to-read backlit displays
 of eight lines apiece and six soft-programmable function keys.  You can place
 calls without lifting the handset from its cradle and return calls directly
 from a call log.  There's a ten-number redial memory, a goodbye release key
 and a speakerphone function with mute feature.
     -- Caller ID
     -- Caller ID blocking
     -- Call waiting
     -- Caller ID on call waiting
     -- Call forward on busy
     -- Call forward no answer
     -- Do not disturb
     -- Call transfer
     -- Call parking
     -- Call retrieval
     -- Music on hold
     -- Music on transfer
     -- E-mail notification of voicemail
     -- Voicemail forwarding
     -- Web interface to voicemail
     -- Separate "away" and "unavailable" messages
     -- Multiple mail folders
     -- Visual message-waiting indicator
     -- Automated attendant
     -- MS Outlook dialing
     -- Conference calling
     -- Directory listing
     -- Local/remote call agents
     -- Call detail records
     -- Voice over Internet Protocol (VoIP) enabled
     Redfone Communications, Inc. was founded in 2003 as a value-added reseller
 of the widely popular ASTERISK IP-PBX telephone system.  The company's mission
 is to design, develop, market, deliver and support next-generation
 communication systems to small and mid-size businesses.
      Stephen A. Lynn

SOURCE Redfone Communications, Inc.