NEW YORK, Nov. 18 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue.

Interactive Voice Response (IVR) Systems - An International Market Report

http://www.reportlinker.com/p0164534/Interactive-Voice-Response-(IVR)-Systems---An-International-Market-Report.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=prnewswire

Today, IVR (interactive voice response) systems are extensively being used by small, medium and large companies to re-direct calls to relevant customer service agents. IVR systems enable companies to better serve their customers, which is a necessity in the intensely competitive business scenario. Some of the more common end-use applications of IVR systems include polls and surveys, office call routing, selective information lookup, call center forwarding, order entry transactions and account balances and transfers.

North America, Europe, Africa, and Middle East represent relatively mature markets wherein future growth will stem largely from product replacements. These markets are currently witnessing a rise in the number of IVR upgrades and replacements, especially among large companies with first-generation systems. Migration of these companies onto second-generation systems is forecasted to generate market opportunities in the upcoming years. Asia Pacific, Latin America and the Caribbean, on the other hand, represent emerging markets for IVR systems.

These and other market data and trends are presented in "Interactive Voice Response (IVR) Systems: An International Market Report" by BizAcumen, Inc. Our reports are designed to be most comprehensive in geographic coverage and vertical market analyses.

INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS BMR-7006

CONTENTS

1. METHODOLOGY 1

Study Reliability and Reporting Limitations 1

Disclaimers 2

Quantitative Techniques & Reporting Level 3

2. GLOBAL MARKET OVERVIEW AND OUTLOOK 3

Legacy Systems Being Replaced with New Technologies 5

VoiceXML Set to Become the Dominant IVR Technology 5

Cost Savings - The Primary Goal 6

Vendors Shift Focus to Small & Medium Companies 6

Large Companies Replace Legacy Systems 7

Packaged Applications Steal the Show 7

IVR Market: Undergoing Major Transition 7

Emergence of Standards Contributes to the Automated Speech

Recognition Market 8

Interactive Voice Response Systems Growing in Magnitude 8

Applications of Automated Speech Recognition 9

Market Repositioning Offers a Flood of Opportunities 10

Evolution of New Cohort of Vendors 10

Competitive Scenario - A Recent Past Perspective 11

Factors Determining the Market 11

Boom in Voice Market - IVR Industry on the Run 11

Speech Recognition Technology to Propel IVR Market 12

IVR Research- A Necessary tool to Enhance Customer Service 12

Clinical IVRS- A New Kid in the Block 12

Healthcare Technology Systems (HTS)- The Leader 13

Pharmaceutical Industry- Refilling Through IVR 13

Natural Language Fueling Growth for Speech-Enabled IVR Systems 13

Negative Mindset Pose Serious Challenge 13

Get Human - A Fight for Consumer Right 14

Short Market Sizzlers - A Recapitulation 14

3. TRENDS AND ISSUES 15

Interactive Voice Response: Changing the Perspectives 15

Strategic Tie Ups & Consolidations Herald Future Growth 15

VoiceXML 2.0 and IP Contact Centers - An Unbeatable Duo 16

Hosted IVR Market-Poised for Momentous Growth 16

Innovative Pricing Strategies to Boost Growth 17

IVR Systems - Backbone for Internet Telephony 17

VXML and SALT: Battling it Out 17

United States- The Unconquered Monarch of IVR Market 17

Asia-Pacific - Taking A Clue from its Western Counterparts 18

4. PRODUCT FACTS 18

5. CORPORATE DEVELOPMENTS 20

Telesoft Technologies Partners with Telisma 20

Parature Partners with Angle.com 20

Spoken Communications Announces Partnership with Call Genie 21

MacSpeech Gains Licensing Rights for Dictation Technology From

Nuance 21

Verizon Gains VoiceXML Approval 21

Ifbyphone Partners with SiteKreator, Launches Latest Ifbyphone

Version 21

Voxeo, VoiceVerified Unite Under Partnership Deal 22

Nokia Siemens Bags Pan-India Contract from Bharti Airtel 22

Verizon Business Forays into European IVR Market 22

Radiology Ltd Selects the SpeechQ of MedQuist 23

Syntellect Takes Over Fluency 23

Vocantas Inks Partnership Agreement with CBA 23

Passport Offices Install IVR Systems 23

Bio-Imaging Takes Over Phoenix Data 24

DOES Installs New IVR System 24

Mandi Parishad Partners with Reliance Communication to Install

IVR System 24

SNAP Signs Agreement with Five9 24

Railway Division to Upgrade IVR System 25

ClinPhone Enters into Global Collaboration with Invivodata 25

Intervoice Launches Voice Portal 5 25

Angle.com Expands its IVR Range 25

Avaya Selects Nuance Speech Recognition Technology 26

Envox Unveils CT ADE 10 26

Avaya Launches Communications Solutions for Public Safety 26

Avaya Introduces Speech Tools 27

Voxeo Re-launches SIP and IVR Hosting Infrastructure 27

NMS Communications Introduces the NMS Partner Network 27

Tourtellotte Introduces New Trident IWR 27

Mitel Acquires Inter-Tel 28

Microsoft Acquires Tellme Networks 28

Taleo Acquires JobFlash 28

IP Unity Collaborates with Metaphor to Introduce Plug & Play

IVR Application Suite 28

NovaTel Employs Aspect® Unified IP(TM) 29

Gannett COE Employs VoicePort 29

MedApp Installs New IVR Solution 29

New Wave Acquires WagerPhone 29

Nuance Acquires BeVocal 30

Silver Lake and TPG Acquire Avaya 30

eResearchTechnology Diversifies into Electronic Patient

Reported Outcomes Business 30

Verizon Inks Agreement with Nunace 30

Nuance Acquires Focus Infomatics 31

Village Roadshow Collaborates with VoiceWeb for Latest IVR

Solution 31

Palakkad Railway Division Installs New IVR System 31

CSG Systems Purchases Prairie 31

Prairie Signs Agreement with LifeLock 31

Syntellect Signs Distribution Agreement with Prodapt 32

TranSched Systems Pockets Ontira 32

Genesys, Eckoh Ally for Hosted Self-Service Solutions 32

IDEA Cellular Awards IVR Self-Service Transformation Project

to IBM 32

West Interactive Partners with Holly Connects 33

SpeechSwitch Partners with ABC Telecom 33

Nuance Communications Acquires VoiceSignal 33

Noble Systems Acquires AMCAT(TM) 34

Aspen Acquires Newgen 34

SAP AG Acquires Wicom Communications 34

MobiVentures to Collaborate with Froggie 35

Quintiles Forms Joint Venture with Thermo Fisher Scientific 35

Cytiva Software Unveils SonicIVR 35

Aculab Unleashes VoiceXML/CCXML Interpreter Software 35

Plum Voice Introduces Plum Store Locator 36

Aptuit Launches the Clarix Powered Aptuit IVRS 36

NextAlarm.com Unveils V-Notify IVR System 36

SkyCreek Introduces Call Notify - Version 5.4 IVR Platform 36

6. MAJOR PLAYERS 37

Aspect Software, Inc. (USA) 37

AT&T Inc. (USA) 37

Avaya, Inc. (USA) 38

BCE, Inc. (Canada) 38

Enghouse Systems Limited (Canada) 38

Syntellect Inc. (USA) 38

Healthcare Technology Systems (HTS) (USA) 39

IBM (USA) 39

Mitel Networks Corporation (Canada) 40

NMS Communications (USA) 40

Nortel Networks Corporation (Canada) 41

Nuance Communications, Inc. (USA) 41

Philips Speech Processing (United Kingdom) 41

Verizon Communications, Inc. (USA) 42

7. GLOBAL MARKET ANALYTICS 43

8. THE UNITED STATES 48

Overview 48

Factors Influencing the IVR Market 48

Market Share Statistics 48

Trends & Issues 50

IVR System Vendors Facing Decline in Sales 50

Speech-Enabled IVR Systems Increasing Efficiency 51

Advances in Technology and Economic Recovery to Bolster IVR

Market 51

New Technology Leveraging Efficiency and Profitability to

Pharmaceutical Market 51

Compatibility and Interoperability Features to Spearhead

Future Markets 51

9. CANADA 54

10. EUROPE 55

11. REST OF WORLD 56

Asia-Pacific 56

Overview 56

Southeast Asian Companies Adapting IVR Systems 56

Speech Recognition Technology in India: Yet to Take Off 56

Market Trends 57

Asia-Pacific IVR Market Embraces Incredible Growth Potential 57

IVR Systems to Witness Advancement in Speech Recognition 57

IP Technology in IVR Systems to Gain Acceptance 57

Latin America: Market Overview 57

Competitive Scenario 58

EXHIBITS

Table 1: Percentage Share Breakdown of IVR Port Shipments by

Type in EMEA (Europe, the Middle East and Africa) - 2009(E)

Table 2: Market Shares of Leading IVR Vendors in the World -

2004

Table 3: Percentage Breakdown of Leading Voice Platform

(Ports) Shipment Volumes in Europe, the Middle East and Africa -

2004

Table 4: Percentage Shares of IVR Systems by End-use Sector in

the World - 2004

Table 5: Global Interactive Voice Response (IVR) Systems

Market by Region for the Period 2007-2015 (Sales in US$

Million)

Table 6: Percentage Breakdown of Global Interactive Voice

Response (IVR) Systems Market by Region for the Years 2008 &

2012

Table 7: Global Market for Interactive Voice Response (IVR)

Systems (Less than 24 Ports) by Region for the Period

2007-2015 (Sales in US$ Million)

Table 8: Percentage Breakdown of Global Market for Interactive

Voice Response (IVR) Systems (Less than 24 Ports) by Region

for the Years 2008 & 2012

Table 9: Global Market for Interactive Voice Response (IVR)

Systems (25 to 46 Ports) by Region for the Period 2007-2015

(Sales in US$ Million)

Table 10: Percentage Breakdown of Global Market for

Interactive Voice Response (IVR) Systems (25 to 46 Ports) by

Region for the Years 2008 & 2012

Table 11: Global Market for Interactive Voice Response (IVR)

Systems (47 to 64 Ports) by Region for the Period 2007-2015

(Sales in US$ Million)

Table 12: Percentage Breakdown of Global Market for

Interactive Voice Response (IVR) Systems (47 to 64 Ports) by

Region for the Years 2008 & 2012

Table 13: Global Market for Interactive Voice Response (IVR)

Systems (65 and Above Ports) by Region for the Period

2007-2015 (Sales in US$ Million)

Table 14: Percentage Breakdown of Global Market for

Interactive Voice Response (IVR) Systems (65 and Above Ports)

by Region for the Years 2008 & 2012

Table 15: Percentage Breakdown of Leading IVR System

Manufacturer Dollar Sales in the US - 2005

Table 16: Percentage Share Breakdown of Traditional IVR System

Revenues in the US - 2009

Table 17: Breakdown of Automatic Speech Recognition Process

Value Sales by Category in the US - 2005

Table 18: Percentage Breakdown of Speech Application Value

Sales by Category in the US - 2005

Table 19: Percentage Breakdown of Speech Platform Value Sales

by Category in the US - 2005

Table 20: Percentage Breakdown of Leading Automatic Speech

Recognition Value Sales in the US - 2005

Table 21: Percentage Share Breakdown of Voice Applications in

the US - 2005

Table 22: Percentage Breakdown of Leading IVR Self-Service

Manufacturer Dollar Sales in North America - 2005

Table 23: IVR Services Market Annual Minutes and Revenues in

North America - 2012 (F)

Table 24: Interactive Voice Response (IVR) Systems Market by

Product Segment in the US: 2007-2015 (Sales in US$ Million)

Table 25: Percentage Breakdown of Interactive Voice Response

(IVR) Systems Market by Product Segment in the US for the

Years 2008 & 2012

Table 26: Interactive Voice Response (IVR) Systems Market by

End-Use Sector in the US: 2007-2015 (Sales in US$ Million)

Table 27: Percentage Breakdown of Interactive Voice Response

(IVR) Systems Market by End-Use Sector in the US for the Years

2008 & 2012

Table 28: Percentage Share Breakdown of Traditional IVR

Shipment Revenues by Type in Canada - 2009

Table 29: Interactive Voice Response (IVR) Systems Market by

Product Segment in Canada: 2007-2015 (Sales in US$ Million)

Table 30: Percentage Breakdown of Interactive Voice Response

(IVR) Systems Market by Product Segment in Canada for the

Years 2008 & 2012

Table 31: Interactive Voice Response (IVR) Systems Market by

Product Segment in Europe: 2007-2015 (Sales in US$ Million)

Table 32: Percentage Breakdown of Interactive Voice Response

(IVR) Systems Market by Product Segment in Europe for the

Years 2008 & 2012

Table 33: Interactive Voice Response (IVR) Systems Market by

Product Segment in Rest of World: 2007-2015 (Sales in US$

Million)

Table 34: Percentage Breakdown of Interactive Voice Response

(IVR) Systems Market by Product Segment in Rest of World for

the Years 2008 & 2012

COMPANIES PROFILED

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Interactive Voice Response (IVR) Systems - An International Market Report

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