Sabre Automates Frequent Flyer Upgrades
FORT WORTH, Texas, March 31 /PRNewswire/ -- Sabre (NYSE: TSG) today announced the wide release of its new Frequent Flyer Automated Upgrade enhancement. The company's computer reservations system is the first to integrate this timesaving tool. The new enhancement is a complimentary service for travel agencies that use the Sabre system and completely automates the process for agents to request seat assignment upgrades for their clients. Previously, travel agents were required to call airlines directly or the traveler had to request an upgrade at the time of check-in. Frequent Flyer Automated Upgrade greatly simplifies the process and allows Sabre travel agents to request the upgrade within the passenger's reservation. "This new feature in the Sabre system will enable my agents to spend less time on the phone with the airlines and more time serving the needs of our travelers," said Sammy Jabri of Travel the World Services Inc. "In addition, it minimizes the possibility of error, for example, when flights are booked several days in advance of travel but cannot be upgraded until one to three days before a flight." Once the participating carrier confirms the upgrade, the Sabre system automatically updates the reservation. Travel agents can also request special meals, specific seats and traveling companion upgrades in one entry. When an upgrade request is granted, travel agents are automatically notified and the booking class changes from the original class of service to the upgraded class of service. "Sabre continually strives to develop the tools that will simplify the lives of the travel agent and the traveler," said Nancy Raynor, senior vice president of emerging businesses for Sabre. "In addition, these tools increase the value of our partner -- the travel agent -- in the travel booking process." Sabre is launching this enhancement with American Airlines as the first participating air carrier. The company is actively working to implement the service with other carriers around the world. "Since we implemented our automated upgrade program in October, we've seen it offer our best customers the ultimate in convenience," said Michael W. Gunn, senior vice president of marketing for American Airlines. "Our customers wanted a tool that would eliminate the need to call at a specified time to confirm an upgrade, and this product has proven to be a solution. We are pleased with our customers' response to this automated upgrade enhancement." Sabre is a world leader in the electronic distribution of travel and is a leading provider of information technology solutions for the travel and transportation industries, including customized software development and software products, transaction processing, consulting and total information technology outsourcing. Current Sabre news releases may be accessed via the Internet. Visit the company's Web site at http://www.sabre.com. Sabre and the Sabre logo are registered trademarks of an affiliate of The SABRE Group Inc., soon to be known as Sabre Inc.
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