SOUTHLAKE, Texas, July 21 /PRNewswire/ -- Sabre Travel Network today
introduced Sabre Relationship Insight, a new solution that enables travel
agents to enhance customer service and analyze data the same day bookings are
created in the Sabre global distribution system (GDS). The online reporting
capability allows participating agencies to query future (pre-trip) air, car
and hotel booking data, as well as locate customers enroute in their travel.
In addition, historical travel activity at both aggregate and individual
traveler levels can be analyzed to identify trends and potential sales
opportunities. Relationship Insight is the latest addition to the unique
Sabre Magnify suite of revenue and relationship management tools.
Security awareness related to traveling employees is a priority these days
for many corporate agencies and the corporations they serve. Relationship
Insight provides reports that enable agencies to serve their customers through
visibility to travelers' itineraries when appropriate. The product's reports
also help agencies quickly and efficiently monitor pre-trip air, car and hotel
booking data relative to preferred supplier agreements. Agencies can also
create travel activity reports for individual customers. The reports can be
accessed any time and from any location with Internet access through the
Agency eServices Web site.
"It's great to see Sabre Travel Network supporting agencies with new tools
to manage our business and customer relationships," said Randal Limbacher,
president of Canyon Creek Travel/American Express. "Relationship Insight
provides near real-time reporting that allows us to easily monitor our
customers' arrivals and departures based on the most current and accurate
booking data. This is particularly important so we can track our customers
whereabouts at any given time."
"The Sabre Magnify Suite has changed the competitive landscape for agents
by giving them access to valuable information never available before in a
GDS," said John Stow, president of Sabre Travel Network. "Relationship
Insight, the newest tool in the kit, enables them to take advantage of the
customer relationship management and revenue potential in customer travel data
reports. These yield management and customer relationship tools give agencies
an entire control panel of gauges to monitor their performance and maximize
revenue in a rapidly evolving environment."
Relationship Insight is now available to Sabre Connected agencies in North
America and Latin America and is currently offered in English, Portuguese and
Spanish. The product will be offered across Europe later this year with
additional languages, including French, German, Italian and Swedish.
Another component of the Magnify suite is Relationship Index, a tool that
provides a complete snapshot of customer information in one single display.
Using Relationship Index, travel agents can streamline their workflow and
better assist customers with faster access to critical information. A clearer
picture of future travel needs enables agents to provide higher levels of
customer service to their travelers.
The Sabre Magnify suite includes:
-- Relationship Index which provides a complete snapshot of customer
information in one system display and recent enhancements to move
profile information into the PNR and provide 12-24-hour formats.
-- Relationship Insight which provides online interactive reports for
enhancing customer service and identifying opportunities for
additional sales based on detailed historical and current travel data.
-- Revenue Messenger which provides agents with point-of-sale messaging
alerting them to bookings that will maximize over-ride agreements and
-- Revenue Insight which supplies market trending and analysis reports to
compare agency performance to that of competitors.
-- Revenue Advantage which provides revenue opportunities through
automated service fee management.
About Sabre Travel Network
Sabre Travel Network, a Sabre Holdings company, provides access to the
world's leading global distribution system (GDS) and products and services
enabling agents at more than 56,000 agency locations worldwide to be travel
experts. About 35 percent of the world's travel is booked through the Sabre
GDS. Originally developed in 1960, it was the first system to connect the
buyers and sellers of travel. Today the system includes more than
400 airlines, approximately 60,000 hotels, 53 car rental companies, nine
cruise lines, 36 railroads and 232 tour operators.
Sabre Holdings Corporation (NYSE: TSG) is a world leader in travel
commerce, retailing travel products and providing distribution and technology
solutions for the travel industry. More information about Sabre Holdings is
available at http://www.sabre-holdings.com/
Sabre, Sabre Connected, Sabre Magnify, Revenue Messenger, Revenue Insight,
Revenue Advantage, Relationship Index and Relationship Insight are trademarks
of Sabre, Inc. or an affiliate of Sabre, Inc.
SOURCE Sabre Travel Network