COLUMBUS, Ohio, March 4, 2013 /PRNewswire/ -- Safelite® Solutions, a leading property & casualty insurance claims management provider, was presented with a Gold-level Stevie® Award for Sales & Customer Service in the "Back Office Customer Service Team of the Year" category.
The Stevie Awards are the world's top sales, contact center, and customer service awards. More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists.
Safelite® Solutions' back-office team consists of invoicing professionals responsible for reviewing and auditing glass claims invoices on a timely basis. They provide immediate feedback to vehicle glass shops on exceptions to avoid delay in payment. A dedicated shop care team provides auto glass shops with answers to all questions regarding payment, invoice status, and web use. In addition, the pricing approval team approves parts and labor based on insurance company guidelines and a claims research group resolves all issues that could not be completed on the first phone call with the shops and insurance companies.
Throughout 2011 and early 2012, Safelite® Solutions' back-office team experienced a significant increase in claim volume while maintaining excellent customer experience ratings.
In addition, Safelite® Solutions' Special Investigations Unit researches potential fraudulent glass claims. Safelite's data from the pre-inspection programs have shown a significant drop in questionable claims, saving the insurance industry an estimated $15 million annually.
"I am so proud of Safelite® Solutions' claims management team for their unwavering commitment to serving our clients, their policyholders, and all vehicle glass service providers," said Jerry Beigel, senior vice president of Safelite® Solutions. "Thank you to theStevie Awards for recognizing us with this honor."
About Safelite® Solutions
Columbus, Ohio-based Safelite® Solutions and subsidiary Alliance Claims Solutions® provide property and casualty claims management services to more than 175 insurance and fleet clients, including 18 of the top 30 U.S. property and casualty insurance companies. A subsidiary of Safelite® Group, Safelite® Solutions operates four national contact centers and manages a network of more than 9,000 vehicle glass fulfillment providers.
Media Contact: Melina Metzger, Safelite® Group PR Manager, 614.210.9232, firstname.lastname@example.org
SOURCE Safelite® Solutions