Safelite(R) AutoGlass Deploys Catastrophe Action Team to Serve Hurricane Victims

Aug 19, 2004, 01:00 ET from Safelite AutoGlass

    COLUMBUS, Ohio, Aug. 19 /PRNewswire/ -- Safelite AutoGlass, the nation's
 largest provider of auto glass repair and replacement services, announces that
 its Catastrophe Action Team has sent more than 25 additional technicians and
 support personnel to Florida in order to assist customers with auto glass
 damage resulting from Hurricane Charley.
     "Safelite is fortunate that all of our associates remained safe and that
 we experienced no major damage to any location," said Dan Wilson, President &
 CEO. "Now it is our job to help those who were not as fortunate by being
 available when and where customers need assistance."
     Understanding the importance to customers of protecting the interior of
 their vehicle from the elements and having a car that can be driven safely,
 Safelite AutoGlass is scheduling service 24 hours a day, seven days a week via
 the phone or web and has extended in-shop service and mobile service to
 customers' homes or offices in the affected areas to include early mornings,
 evenings and weekends.
     "Our experience indicates that, while auto glass damage is not as
 devastating as having substantial damage to your home, customers are relieved
 to have one piece of their life put back to normal when their vehicle is
 repaired," said Wilson.
     Safelite's Catastrophe Action Team (CAT) was created in 1992 in response
 to Hurricane Andrew. CAT procedures allow the company to prepare for weather-
 related disasters and quickly respond to customers by having additional
 staffing, glass inventory and computers available for immediate deployment to
 the affected areas.  In the last twelve years, CAT procedures have helped
 Safelite respond to dozens of weather-related disasters including winter
 storms, tornadoes, hurricanes and hailstorms.
     Vehicle owners needing to schedule service, file an insurance claim or
 receive a price quote can do so around the clock at 800-800-ASAP
 or . All of Safelite's labor and materials are backed
 by a national warranty that is valid as long as the vehicle is owned or leased
 by the customer.
     Safelite AutoGlass, a division of Columbus, Ohio-based Safelite Group, is
 the nation's largest provider of auto glass repair and replacement services,
 providing service to more than 90 percent of U.S. drivers in all 50 states.
 The company provides convenient mobile service throughout Florida and has 271
 employees in the state. Safelite AutoGlass serves more than 2.1 million
 customers each year through its company-owned operations. For more
 information, visit .

SOURCE Safelite AutoGlass