Customers should protect themselves with these tips:
- If payment to SDG&E is past-due, the company would notify the customer in writing before taking any action to disconnect service. Additionally, the company's Energy Service Specialists are trained to work with customers to arrange for a payment plan or other payment process.
- Customers should never give anyone who calls and demands payment their credit card information over the phone. Instead, SDG&E recommends that customers should hang up and call SDG&E's main customer service line at 1-800-411-SDGE.
- There are reports that the scammers are calling with information like addresses and phone numbers which can be obtained through simple internet searches, making it difficult to recognize a call as fake. Customers should protect their information by safely disposing of anything that may have an account number, balance, passwords or other financial information.
SDG&E encourages anyone who has been victim to this scam to report any loss of money to law enforcement agency. Additionally, SDG&E investigates any reported issues in an effort to help protect customers.
SDG&E is an innovative San Diego-based energy company that provides safe, reliable, clean energy to better the lives of the people it serves in San Diego and Southern Orange Counties. More than 4,300 employees work to provide the most reliable and clean energy in the West. The company has been recognized by the U.S. Environmental Protection Agency for leadership in addressing climate change, was the first to meet California's goal of delivering 33 percent of energy from renewable sources, has fueled the adoption of electric vehicles and energy efficiency through unique customer programs, and supports more than 600 non-profit partners. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE), a Fortune 500 energy services holding company based in San Diego. For more information visit sdge.com/newsroom or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/sdge-urges-customers-to-be-on-high-alert-for-scam-artists-300381319.html
SOURCE San Diego Gas & Electric (SDG&E)