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2014

Shoppers Flock to New MSPA-NA Membership

New Category is Well Received; More Than 3,500 Shoppers Share Data

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LOUISVILLE, Ky., July 11, 2013 /PRNewswire-iReach/ -- The Mystery Shopping Providers Association of North America (MSPA-NA), the trade association originally representing provider companies in the customer experience metrics industry, is experiencing great success with its new Shopper Membership.

Photo: http://photos.prnewswire.com/prnh/20130711/MN46441

Since the new member category was launched on March 4, 2013, over 3,500 shoppers have joined as Shopper Members of MSPA-NA. The new Shopper Membership category joins the traditional categories of Provider and Associate Membership in the association.

Shopper Membership was created to foster better communication between member companies and shoppers. "As shoppers join MSPA, the strategic goal of unifying the mystery shopping industry can be better achieved," said Dan Denston, MSPA-NA executive director.

Shoppers answered a short survey upon joining the association, and highlights of the data that was collected is provided below.

How many mystery shopping provider companies do you work for?
3-5 – 15.2% 5 or more – 47.8%

On average, how many shops do you perform a month?
1-10 – 57.9% 10-20 – 23.6%

How many years have you been a mystery shopper?
1-2 – 8.5% 2-3 – 7.1% 3-5 – 12% 5-10 – 24.3% 10 plus – 16.7%

Those wishing to join MSPA-NA as a Shopper Member can click here for more information.

The Mystery Shopping Providers Association of North America (MSPA) is the trade association representing the customer experience metrics industry in North America. Widely recognized as the leader in customer experience measurement and management, MSPA is made up of member companies that provide mystery shopping services in a variety of industries. The association strengthens the mystery shopping industry by uniting the efforts and actions of its members and supporting the businesses they serve. For more information, please visit www.mysteryshop.orgLooking for mystery shopping services? For a complete list of qualified Mystery Shopping Providers, visit http://www.mysteryshop.org/search-companies.

Media Contact: Brooke Perellis, FSA Management, 5025749029, bperellis@hqtrs.com

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE Mystery Shopping Providers Association of North America (MSPA-NA)



RELATED LINKS
http://www.mysteryshop.org

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