SITEL Awarded Telenet Contract

    BRUSSELS, Belgium and OMAHA, Neb., Aug. 31 /PRNewswire-FirstCall/ -- SITEL
 Corporation (NYSE:   SWW), a leading global provider of outsourced customer
 support services, announced today it has been awarded a multi-year contract
 with Telenet, a leading Belgian cable television, high speed internet and
 telephony provider, to manage a substantial part of their customer contacts.
 The three-year agreement further underscores SITEL's success in building long
 term partnership with major brands on the Belgian market.
     Under the terms of the agreement, SITEL Customer Service Professionals
 (CSPs) at SITEL's state-of-the-art contact center facility in Brussels,
 Belgium provide Telenet with customer service activities for invoicing and
 administration related inbound contacts in support of Telenet's redesigned
 Customer Support organization.  Calling activity at the SITEL Brussels site
 started during July.
     Commenting on the agreement, Patrick Vincent, Vice President Customer Care
 & Delivery for Telenet stated, "We are very excited to be working with SITEL.
 They are a very professional organization and have a strong record in
 demanding customer service programs.  We especially appreciate the
 transparency and SITEL's willingness to think with us on how to achieve an
 even higher customer satisfaction rating.  We are confident it will be a good
 long term relationship."
     Hilde Verdoodt, President of SITEL's Belgium business unit stated,
 "Telenet, a thought leader in their industry, went through a long process in
 deciding which outsourcer was best suited for their needs.  We are happy to
 have been chosen by Telenet to participate in such an important transformation
 project.  We are proud of our best of breed customer support services and our
 ability to provide custom made offerings and are confident we can live up to
 Telenet's high standards."
 
     About Telenet
     Telenet is the largest provider of broadband cable services in Belgium.
 Its business comprises the provision of cable television, high speed internet
 and telephony services, primarily to residential customers in Flanders. In
 addition Telenet offers services to business customers all across Belgium and
 in Luxembourg under its brand Telenet Solutions.
 
     About SITEL
     SITEL is a leading global provider of outsourced customer support
 services. On behalf of many of the world's leading organizations, SITEL
 designs and improves customer contact models across its clients' customer
 acquisition, retention and development cycles.  SITEL manages approximately
 two million customer interactions per day via the telephone, e-mail, Internet
 and traditional mail.  SITEL has over 34,000 employees in 90 global contact
 centers, utilizing more than 25 languages and dialects to serve customers in
 55 countries   SITEL is a leader in the contact center industry.  Please visit
 SITEL's website at www.sitel.com for further information.
 
 

SOURCE SITEL

More by this Source


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

 

PR Newswire Membership

Fill out a PR Newswire membership form or contact us at (888) 776-0942.

Learn about PR Newswire services

Request more information about PR Newswire products and services or call us at (888) 776-0942.