BRUSSELS, Belgium and OMAHA, Neb., Aug. 31 /PRNewswire-FirstCall/ -- SITEL
Corporation (NYSE: SWW), a leading global provider of outsourced customer
support services, announced today it has been awarded a multi-year contract
with Telenet, a leading Belgian cable television, high speed internet and
telephony provider, to manage a substantial part of their customer contacts.
The three-year agreement further underscores SITEL's success in building long
term partnership with major brands on the Belgian market.
Under the terms of the agreement, SITEL Customer Service Professionals
(CSPs) at SITEL's state-of-the-art contact center facility in Brussels,
Belgium provide Telenet with customer service activities for invoicing and
administration related inbound contacts in support of Telenet's redesigned
Customer Support organization. Calling activity at the SITEL Brussels site
started during July.
Commenting on the agreement, Patrick Vincent, Vice President Customer Care
& Delivery for Telenet stated, "We are very excited to be working with SITEL.
They are a very professional organization and have a strong record in
demanding customer service programs. We especially appreciate the
transparency and SITEL's willingness to think with us on how to achieve an
even higher customer satisfaction rating. We are confident it will be a good
long term relationship."
Hilde Verdoodt, President of SITEL's Belgium business unit stated,
"Telenet, a thought leader in their industry, went through a long process in
deciding which outsourcer was best suited for their needs. We are happy to
have been chosen by Telenet to participate in such an important transformation
project. We are proud of our best of breed customer support services and our
ability to provide custom made offerings and are confident we can live up to
Telenet's high standards."
Telenet is the largest provider of broadband cable services in Belgium.
Its business comprises the provision of cable television, high speed internet
and telephony services, primarily to residential customers in Flanders. In
addition Telenet offers services to business customers all across Belgium and
in Luxembourg under its brand Telenet Solutions.
SITEL is a leading global provider of outsourced customer support
services. On behalf of many of the world's leading organizations, SITEL
designs and improves customer contact models across its clients' customer
acquisition, retention and development cycles. SITEL manages approximately
two million customer interactions per day via the telephone, e-mail, Internet
and traditional mail. SITEL has over 34,000 employees in 90 global contact
centers, utilizing more than 25 languages and dialects to serve customers in
55 countries SITEL is a leader in the contact center industry. Please visit
SITEL's website at www.sitel.com for further information.