Sitel Recognized as Leader in the 2014 Global Outsourcing 100 List
Company Ranked One of the World's Best Outsourcing Service Providers by Industry Association
NASHVILLE, Tenn., Feb. 19, 2014 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it has been named to the Leader category of the 2014 IAOP Global Outsourcing 100 Awards®. Through this recognition, Sitel has been lauded for its continued growth and size, delivery of a superior customer experience, exceptional industry capabilities and distinguished management abilities.
The 2014 Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors. Companies apply for inclusion on the annual list by completing an online application, judged by an independent panel of experienced outsourcing buyers. Each company selected for The Global Outsourcing 100 is then recognized by IAOP on its website and at various events and programs throughout the year.
"Each year the competitors in the Global Outsourcing 100 and The World's Best Outsourcing Advisors lists continues to reach higher levels," said the Chief Advisor, Thought Leadership, IAOP and Chairman of the judges' panel, Jagdish Dalal. "Given the strong competition, placement on these lists is a great recognition and these companies should be proud of achieving excellence in the field."
The 2014 Global Outsourcing 100 and The World's Best Outsourcing Advisors lists with rankings will be published in a special feature produced by IAOP in conjunction with Fortune Content Marketing & Strategies in the upcoming June Fortune 500 issue of FORTUNE® magazine.
"This recognition is another demonstration of Sitel's commitment to superior customer care and significant investments in building a premier brand in the global outsourcing industry," said Sitel's President and CEO, Bert Quintana. "Sitel's leadership role is also a testament to our people, with teams delivering outstanding customer experiences at the global and local level every day."
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit http://www.IAOP.org.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel's 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
Joe Palladino/Brittany Boyer
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