Sitel to Hire 250 Customer Care Positions at Ocala, Fl. Call Center
New Agents to Provide Support for Major Retailer's Customers
OCALA, Fla., Oct. 18, 2013 /PRNewswire/ -- Sitel, a leading global customer care provider, today announced that it is hiring 250 customer service agents to support business growth needs at its center in Ocala, Fla. The company continues to drive economic growth in the community. The latest round of hiring will double Sitel Ocala's headcount from the same time last year.
The Ocala site has already seen tremendous growth this year, as it continues to add new team members. These new opportunities include positions for agents and front line coaches. The newly hired Ocala team members will provide high-quality customer care delivery via inbound calls, email inquiries and customer chat interactions.
Sitel has a long-standing reputation for promoting internally and promoting team members through the ranks to upper management positions. The company has made significant investment in training modules and provides consistent on-going career enhancement opportunities for employees to develop valuable career skills.
Sitel is hosting an onsite job fair on October 18 and October 19 from 10:00 a.m. to 2:00 p.m. at the company's facility at 1417 North Magnolia Avenue. Prospective applicants interested in joining the talented team in Ocala can also apply in Sitel's "Careers" section at www.sitel.com. Previous customer service experience and strong computer knowledge is preferred.
"Sitel continues to see a growing demand for customer care from our excellent team in Ocala," said John Miller, site director of Sitel's Ocala facility. "Thanks to our hard working team, Sitel's clients continue to receive high-quality customer care. We're looking forward to further expanding the Sitel family here in Ocala and continuing to provide top-tier service to our clients and their customers."
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel's 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
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