SitStay Receives BizRate 2009 Circle of Excellence Award

LINCOLN, Neb., Nov. 6 /PRNewswire/ -- Online retailer SitStay.com was recently awarded the BizRate 2009 Circle of Excellence award. Recognized as an online retailer that provides the best customer experience, as rated by its own customers. SitStay.com consistently received high marks in seven different categories throughout the year.

"We are deeply honored to receive this award," said Luke Derowitsch, Manager of Doggie Operations. "The fact that only three percent of eligible online retailers are recognized is a testament to just how much the staff at SitStay values each and every customer."

The Circle of Excellence recognizes those online retailers within the BizRate Research network who have demonstrated outstanding performance, as rated by their customers, through a one year period. In 2009, over 5,000 online merchants were considered for an award. Winners consistently obtained feedback from their customers through the award year period and received the highest ratings. The ratings are from the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics:

• Overall Satisfaction at the point-of-sale
• Product selection at the point-of-sale
• Ease of finding products on the website
• Intent to buy from the same retailer again
• Product met expectations
• On-time delivery of the order
• Customer support assistance
  

SitStay, Inc. (www.sitstay.com) started in the mid 90's as a mom and pop dog supply store on the Internet. That little store quickly grew into one of the largest dog supply retailers online. With a focus on "Good for Your Dog Supplies", SitStay believes strongly that the health of our dogs comes first. This philosophy has made them a leader in healthy dog treats, chews, foods, safe dog toys and equipment. Media requests or questions should be directed to Luke Derowitsch (402.467.3426).

SOURCE SitStay.com