New COO Marc Ausman is a former Naval Flight Officer with more than two decades of leadership experience in technology and aviation. Prior to joining iCracked, Marc was the COO of Yuneec, a world leader in electric aviation, and held executive positions with Prenav and Vertical Power Inc., a developer of embedded hardware and software products for the aerospace market.
Ausman plays a crucial role at iCracked, as its business model is built around a real-time service platform, uniquely driven by speed and customer control. As COO, Ausman will marry his deep knowledge of software and hardware operations to sharpen iCracked's processes with a customer-first mentality, ensuring every one the company's 5,000 technicians in 600 cities is equipped to service customers with ease and dependability.
"iCracked has an unparalleled competitive advantage as the most trusted brand for device repair, with even greater potential beyond smartphones into the larger personal technology ecosystem. I am eager to be a part of its future and to drive expansion of our next chapter," said new COO Marc Ausman.
As iCracked's first-ever CMO, Dimitrios Papadogonas brings a deep understanding of consumer marketing and strategic communications from years of experience with the world's most revered brands, including Virgin America, Gap and Apple. Papadogonas spent five years at Virgin America building America's coolest airline; running all brand marketing, partnerships, sponsorships, and advertising. Prior to Virgin America, he helped drive brand marketing at Gap and worked on defining many core pillars of the Gap brand. While at Apple, he was part of the team that rolled out Apple's retail stores where he drove the go-to-market strategy for the Mac Genius Bar experience.
Papadogonas will bring iCracked's next chapter to life through compelling marketing and communications as the company evolves beyond consumer repair. Tapping its 5,000 person-strong network of unrivaled technical talent, iCracked is positioned to be the leader in solving all of life's technology problems.
"What we're building is so much larger than device repair, and a remarkable brand and highly-sophisticated supply infrastructure are two of the core tenants of that vision," said CEO and co-founder AJ Forsythe. "The force of their expertise and guidance will be massively influential and help propel us into 2017."
iCracked powers a network of 5,000 iTechs performing on-demand smart device repair services in most metropolitan areas across the U.S. Every repair is completed by a professional, certified technician and backed by a lifetime warranty.
iCracked is the world's largest and most efficient on-demand repair service for smartphones and tablets. Powered by a network of 5,000 certified iTechs located in 600+ cities across the country, these local professionals are dispatched at the click of a button to respond to on-demand and on-site repair requests for both consumers and businesses. The company is headquartered in Silicon Valley. To learn more, visit www.iCracked.com.
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