SMARTS and Trendium Launch Business and Technology Partnership

Oct 23, 2003, 01:00 ET from Trendium, Inc., SMARTS

    WHITE PLAINS, N.Y., and SUNRISE, Fla., Oct. 23 /PRNewswire/ -- SMARTS, the
 leading provider of automated real-time business assurance solutions, and
 Trendium, Inc., the award-winning provider of service intelligence and
 performance management software, today announced a multi-tiered partnership
 covering technology integration and joint sales initiatives.  The alliance
 brings to the global service provider market fully integrated SMARTS and
 Trendium solutions for service quality assurance, and real-time reporting.
     Under terms of the agreement, Trendium customers can now leverage
 integration with the automated intelligence of SMARTS' InCharge(TM) to
 identify in real-time the infrastructure problems impacting services and
 customers.  SMARTS common information model and correlation engine
 automatically reveal the interactions between the lowest layer network
 elements and the applications, services, and customers they support.  InCharge
 proactively recognizes underlying service-affecting problems, immediately
 calculating their impact on the business, to allow problem resolution to be
 prioritized based on service impact.
     In Trendium's ServicePATH(TM) system, SMARTS customers now have a
 carrier-scale solution for the Service Operations Center, enabling them to
 model and manage service quality against customer contractual commitments in
 real time. ServicePATH consolidates real-time performance data with
 asynchronous data such as faults and trouble tickets to give service providers
 and enterprises policy-based service-level control from end to end.
 ServicePATH features Service Alert Management and predictive analysis,
 enabling pro-active management of service problems even before customers are
     "This partnership makes perfect sense, as both solutions are aimed at
 empowering customers with accurate, real-time actionable intelligence(TM) to
 keep services up and running," said SMARTS Chief Operating Officer, Roger
 Pilc.  "By offering integration of these award-winning solutions, service
 providers now have access to comprehensive fault, performance, and service
 information to dramatically increase service quality while reducing operations
     "The increased scale and complexity of our customers' management
 challenges require that we re-write traditional management system boundaries,"
 said Andy Aiello, Executive Vice President, Business Operations, Trendium,
 Inc.  "We are very focused on delivering a solution that can effectively
 manage all of the layers of a customer's services.  Today's announcement with
 SMARTS will bring to our joint customers the best of fault management,
 consolidated performance control and service quality management in one
 integrated deployment."
     About Trendium
     Winner of the "Best New OSS Product - 2002" and "InfoVision-Software"
 awards, Trendium, Inc. is a software company whose service intelligence and
 performance management solutions have been deployed at several leading service
 providers in the U.S., Europe and Asia and at three of the Fortune 500
 companies. Trendium's ServicePATH(TM) policy-based management software enables
 customers to optimize service performance and assure service quality across
 the layers of virtually any network or computing infrastructure. With service
 intelligence, Trendium's customers can evolve their network operations center
 (NOC) and data center operations toward a Service Operations Center (SOC) that
 can pro-actively manage service quality per service, per business unit and per
 customer in real time, incorporating a live service operations console,
 graphical service evaluation, integrated service event management and an
 automated reporting portal. Trendium's PerforMAX(TM) software enables
 enterprises and service providers to monitor, manage and accurately report on
 network, data center and application performance in real-time. For more
 information, please visit
     About SMARTS
     SMARTS (System Management ARTS Incorporated) -- winner of the 2003
 Network Computing "Well-Connected Award" for Best Network Management Suite,
 the "Third Annual Excellence Award" from eWeek, and named the "Best Product of
 2002" by Communications Solutions Magazine -- is the leading provider of
 automated real-time business assurance solutions.  The SMARTS InCharge(TM)
 suite is the industry's only smart software for managing networks, systems,
 and applications in alignment with the business they support.  The solution
 bridges the gap between IT and the business by leveraging patented
 technologies: a common information model across IT and business objects and
 Codebook Correlation Technology(TM) that can automatically diagnose any
 service-affecting problem and its business impacts. The unprecedented
 intelligence built into SMARTS solutions automatically adapts to the managed
 environment for the industry's fastest deployment and highest ROI.
     SMARTS InCharge manages the world's largest, most complex networks, with a
 customer base including more than 100 global corporate enterprises,
 educational and government institutions, and 11 of the 12 top North American
 and U.K. service providers. SMARTS customers include:  Microsoft, Verizon,
 UPS, The TJX Companies, Inc., GlidePath, SunTrust Banks, Inc., Computer
 Sciences Corporation, Blue Cross - Blue Shield, DoubleClick, Inc., and SWIFT.
     For more information, visit the SMARTS web site at
     SMARTS, InCharge, Authentic Problem, Codebook Correlation Technology,
 Instant Results Technology, Graphical Visualization, SMART Adapters, and
 Holistic IT Management are trademarks of System Management ARTS Incorporated.
 The InCharge products mentioned in this document are covered by one or more of
 the following U.S. patents and/or pending applications: 5,528,516, 5,661,668,
 6,249,755, 10,124,881, and 60,284,860. All other company and product names may
 be trademarks of the respective companies with which they are associated.
      U.S. Press Contact
      Craig Librettt
      +1 (914) 798-8664
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      SMARTS                      Portfolio Communications
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SOURCE Trendium, Inc., SMARTS