CARROLLTON, Ga., Nov. 27 /PRNewswire/ -- Southwire Company has introduced the latest version of its on-line customer ordering and self-service site that offers Southwire distributors the most in-depth, personalized site in the wire and cable business. This latest release of My Q-Service(TM) provides customers with a variety of new functions, including the ability to check available inventory and packaging detail before placing an order, update customer contacts in Southwire's database, submit customer service requests, and locate real-time product specifications in the company's comprehensive catalog. The new functionality was introduced to customers on November 7th with additional version releases planned over the next few months. "We are excited about this latest version of My Q-Service," noted Winn Wise, Southwire's Manager of Marketing. "These new features combined with the current services-customized order template, order status, price quotes, metals pricing as well as order entry access to more than 650 Southwire products-provide our customers with the most complete on-line services in the wire and cable industry." According to Wise, the goal of My Q-Service is to offer Southwire's customers comprehensive e-Business options that use the latest Internet technology to strengthen their business. "Our customers have on-line access to all the information and ordering capabilities required to meet their wire and cable needs," noted Wise. "The tasks which used to take hours to complete-reviewing product catalogs, obtaining price quotes, checking inventory availability, order status, and packaging detail, and even submitting customer service requests-are now available at their fingertips through My Q-Service," he remarked. "The site is unequalled in its full range of personalized services and ease of use for the customer." Tony Crow, director of Southwire's Information Technology Systems (ITS)-Applications for the Wire and Cable Division, believes the most important aspect of My Q-Service for the customer is its flexibility and personalization. "The personalized services further simplify the on-line process for Southwire's customers," observed Crow. "Each distributor can customize My Q-Service to their individual requirements by designing the site with the functions that are important to them. Southwire would never be satisfied with a cookie cutter approach for this service, and we know our distributors would not either," he added. "Our goal is to continue providing Southwire's distributors with immediate access to the resources and services they need," Crow explained. "No matter whether a customer is checking order status, available inventory or metal prices, researching technical information, obtaining a price quote, placing an order, or reviewing product specifications, My Q-Service makes it quick, easy and convenient." In the months ahead, Southwire plans to further expand the functionality of My Q-Service. "We are currently working on several new releases that will address the changing needs of our distributors," Wise noted. "As the technology leader, Southwire will continue to provide the latest e-Business solutions that help our customers manage their business more efficiently and cost-effectively." Southwire Company is one of the leading wire and cable manufacturers and a technology leader in the industry for more than 50 years. The company's product line includes building wire and cable, utility cable products, industrial power cable, copper and aluminum rod, flexible power cord, communications cable and specialty products such as transit system cable. Southwire's world headquarters is located in Carrollton, Georgia, 40 miles west of Atlanta. For more information, visit the Company's web site at www.southwire.com . (TM)Q-Service and My Q-Service are trademarks of Southwire Company.
SOURCE Southwire Company