As part of Frost & Sullivan's annual Excellence in Best Practices Awards—a series of independent, research-backed accolades—the Customer Value Leadership Award is presented to the company implementing strategies that generate added value for its customers. This honor recognizes a company's intense focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Lauded for the creation of its Quality Business Network (QBN), Frost & Sullivan's assessment highlights the "competitive edge" that Sparta Systems has secured "by creating a virtual QBN that provides ultimate choice to customers by connecting internal quality management processes to quality ecosystem partners."
Given the complexities within today's supply chain, and the need for greater visibility across stakeholders, "the network value of the QBN enables manufacturers to facilitate collaboration among the different silos within their businesses, anticipate market changes, plan strategically, respond effectively to changing market conditions, and finally ensure overall quality," according to Frost & Sullivan.
Sparta Systems is uniquely positioned to establish this network, consisting of more than 825,000 users across 30 countries, as a result of deep quality management domain knowledge and one of the highest customer retention rates in the industry at 98 percent.
By connecting internal quality management processes to ecosystem partners and customer complaint information, the Quality Business Network delivers comprehensive visibility of issues—from raw material through manufacturing to customer experience and back.
As noted by Frost & Sullivan, "Sparta Systems' flexible and scalable platform also ensures faster adaption to rapid technological advances compared to competing solutions. This positions its customers to scale easily, grow quickly, and update their business processes with evolving market trends… Offering a wide array of services to its customers strengthens the company's potential to expand the scope of applications for its solutions going forward."
"Due to regulatory scrutiny, mergers and acquisitions, patent expirations and various cost-cutting requirements, the pharmaceutical industry faces a myriad of complex challenges when it comes to quality management," said Eileen Martinson, CEO, Sparta Systems. "We are honored to be recognized by Frost & Sullivan, as it validates Sparta's ongoing commitment to providing pharmaceutical companies with solutions that support critical business processes, ensure compliance, reduce product safety risk and foster growth in today's highly-volatile global marketplace."
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
About Sparta Systems
Sparta Systems, an industry pioneer and global leading provider of enterprise quality management software (EQMS) and cloud solutions, enables businesses to safely and efficiently deliver their products to market. The Company's quality management platform solutions include TrackWise, Stratas and 123Compliance, providing customers a choice of on-premise and cloud offerings. For more than 20 years, Sparta Systems has been a trusted standard among highly-regulated industries, used by quality, manufacturing and regulatory affairs professionals to manage compliance, reduce risk and improve safety across the global enterprise. Sparta currently holds nine patents with three additional patents pending for its quality management solutions. Read more about Sparta Systems and its award-winning solutions on the corporate website or blog.
Sparta Systems, TrackWise and Stratas are trademarks or registered trademarks of Sparta Systems, Inc. All other marks are trademarks of their respective companies.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/sparta-systems-awarded-customer-value-leadership-award-by-frost--sullivan-300333893.html
SOURCE Sparta Systems, Inc.