DENVER, Aug. 29, 2013 /PRNewswire/ -- Spinnaker Support, the global market leader for SAP, JD Edwards, and Siebel third-party maintenance, application/technical management services, and consulting services, announced that their industry brief entitled "The Hidden Truths About Software Maintenance and Support" is now available for download from their website. This industry brief contains exclusive content from Gartner in the form of their research note "CIOs and ERP Application Leaders Can Exploit the Impact and Differences in Third-Party Application Maintenance and Support Providers", authored by Gartner analysts Bob Igou and Pat Phelan.
According to the research from Gartner, "opportunities exist to significantly reduce application maintenance and support costs in IT budgets for some ERP software." However, all third-party maintenance providers are not the same. There are differences in service offerings, breadth of support staff, scope of worldwide coverage, financial strength, and legal standing. Companies must consider all of these factors, including the impact to their business and potential risks associated with each individual maintenance provider.
The industry brief contains a Q&A with Spinnaker Support founder and managing principal, Matt Stava, as well as a case study highlighting a company utilizing SAP maintenance services, JD Edwards maintenance services, and JD Edwards application managed services. With annual SAP maintenance invoices coming due within the next 30 days and companies starting to evaluate their 2014 budgets, the availability of this information is very timely.
Companies can access their copy of the industry brief through Spinnaker Support's website.
About Spinnaker Support
Spinnaker Support, the global market leader for SAP, JD Edwards, and Siebel third-party maintenance, co-sourcingSM, and consulting services, helps companies maximize their CRM and ERP software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their CRM and ERP applications, Spinnaker Support has a solution to fit their needs. More than 180 clients worldwide have chosen Spinnaker Support as their provider of choice. Spinnaker Support services are available across the globe via offices located in Denver, London, Singapore, and South Africa. To learn more about Spinnaker Support, visit www.spinnakersupport.com, call +1-877-476-0576 or follow us on Twitter and LinkedIn.
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