Stoltenberg Consulting, Inc. and Holy Spirit Hospital Report Key Success Factors in Progress
$9 million project to improve care delivery, staff and patient satisfaction,
and business practice efficiencies
PITTSBURGH, Feb. 23 /PRNewswire/ -- The task of managing patient information, implementing a new clinical information system while at the same time providing compassionate, top-notch patient care can be challenging. In addition, there is patient and health care provider satisfaction to maintain. These factors prompted Holy Spirit Hospital, Camp Hill, PA, to hire Pittsburgh-based Stoltenberg Consulting, Inc., as project manager for the implementation of its Siemens' Soarian(R) clinical information system. Holy Spirit is a 332-bed, full-service hospital located in Camp Hill, Pennsylvania, serving communities in the greater Harrisburg area and South Central Pennsylvania. With Soarian(R), Siemens' new generation health information solution, Holy Spirit will develop a fully electronic medical record. Additionally, Holy Spirit will integrate clinical, financial, diagnostic and administrative processes to support patient-centered care. "This state-of-the-art package of applications working in concert with refined key business processes will expand Holy Spirit's clinical IT capability, enable practitioners to evaluate and improve patient outcomes, and enhance clinicians' abilities to provide excellent medical care to patients and the community in a safe and efficient manner," said Sheri Stoltenberg, chief executive officer of Stoltenberg Consulting. Four months into the project she describes an environment of collegiality and significant progress. The pharmacy component, featuring automated medication administration, charting, verification, documentation and crosschecks, is slated to "go live" this fall. "Technology conversions are major events for an organization -- encompassing multiple years and millions of dollars -- in this case $9 million," said Edith Hunter, vice president and chief information officer at Holy Spirit. "It's very ambitious and we wanted to do it right. It's a system-wide effort with a steadfast focus on our vision of providing even better patient outcomes by improving provider satisfaction, productivity and quality of care." "Stoltenberg Consulting has worked with us on other projects and has been a trusted advisor. We sought this expertise for our first conversions," Hunter said. Stoltenberg consultants, who have clinical as well as technical knowledge, are working on-site with Holy Spirit staff to gain their input into making the system implementation relevant for the specific needs of Holy Spirit. In this way, Soarian's advanced technology will improve staff workflow and make all clinical information readily available to all care providers with electronic prompts and safeguards. "Our vision is for Stoltenberg to develop our staff strengths and knowledge to enable us to be self-reliant for other near term conversions," Hunter noted. A massive, system-wide communications campaign laid the groundwork for the project's impact and significance. "Communication leads to buy-in which fosters ownership and accountability. Accountability gives you return on your investment," Hunter said. "We had anticipated some push-back," Hunter stated. "Instead, we heard almost a collective sigh of relief -- 'We are so ready for this!' -- system- wide. It is great to see such seamless collegiality among consultants, staff, administration, Board and providers working shoulder-to-shoulder." Founded in 1995, Pittsburgh-based Stoltenberg Consulting Inc. creates an environment for success in the healthcare industry, bridging the gap between current and desired information technology capability. Stoltenberg Consulting has grown rapidly to serve a client base of more than 80 healthcare organizations throughout the United States. For additional information, visit www.stoltenberg.com.
SOURCE Stoltenberg Consulting, Inc.
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