Studer Solutions(SM) Target Key Health Care Management Issues
Suite of Turn-Key Products Address Patient, Staff and Management Needs
GULF BREEZE, Fla., Nov. 21 /PRNewswire/ -- Six years ago next week, the Institute of Medicine issued its landmark report To Err is Human: Building a Safer Health System, stating that health care in the United States is not as safe as it should be or could be. The report noted that at least 44,000 people, possibly as many as 98,000, die each year in hospitals as a result of medical errors. In addition, a survey released this month by the Commonwealth Fund found that U.S. patients reported higher rates of medical errors and more disorganized doctor visits and out-of-pocket costs than people in Canada, Britain, Australia, Germany and New Zealand. While patient safety and satisfaction continues to be an issue, the Studer Group has developed a series of software programs, videos, books, and support materials designed to help the health care industry reverse this trend. Studer Solutions(SM). "Throughout decades of interaction with hospital staff, patients and health care management, we have identified the major areas that prevent organizations from operating at optimal levels," said Quint Studer, Studer Group founder and CEO. "With the launch of Studer Solutions, we are finally able to offer the industry a set of turn-key solutions to allow them to achieve operational excellence." Anchored by new software program Discharge Call Manager, Studer Solutions offer hospital CEOs, unit managers, and human resource professionals proven methods to increase patient safety and satisfaction, amplify internal communication and increase employee productivity. Discharge Call Manager Studies show that nearly 20 percent of discharged patients experience an adverse event after leaving the hospital. They take their medicine incorrectly. They don't change their dressings often enough. They often have questions, but no one to ask. Discharge Call Manager can help hospitals address that issue. According to the Feb. 4, 2003 issue of the Annals of Internal Medicine, the essential role that discharge phone calls play in clinical outcomes and patient satisfaction make these calls the critical, final step in providing excellent patient care. Discharge Call Manager automates this process, allowing staff to quickly reconfirm patient discharge instructions -- reducing patient anxiety, complaints and claims while reinforcing satisfaction, safety and perception of care. Studer Group offers a host of other software, Web-based and video based coaching tools through Studer Solutions: Rounding Manager Rounding Manager software enables health care organizations to capture, monitor and utilize operational and performance data in real time. Combining point-of-care patient information, real-time employee performance data and service reports into one tool, Rounding Manager increases organizational collaboration, standardizes content, resulting in increased patient satisfaction and safety. Leader Evaluation Manager (LEM) A Web-based, objective system, LEM allows users to enter, access and share company goals and data in a standardized format. Clear results measurement and employee accountability -- combined with annual leader evaluations, monthly report cards and 90-day plans -- ensure the highest possible performance level of your leaders. HighMiddleLow Performer Conversations (HML) This video-based coaching product helps leaders recognize and retain high performers, identify and develop skills for middle performers and outline specific strategies for improving low performers. The real-life situations depicted in the video are appropriate for group or individual learning sessions, offering senior leadership and human resource professionals flexibility. AIDET An acronym for Acknowledge, Introduce, Duration, Explanation and Thank You, AIDET interactive videos are designed to enhance communication within not only an organization, but with patients and vendors as well. Employees practicing the AIDET system can help a health care organization reduce patient anxiety, improve patient compliance, clinical outcomes and increase patient satisfaction. Must-Haves This library of five video-based depictions of real-world situations, featuring Quint Studer, serves to bolster the suite of Studer Solutions. The series includes "Discharge Phone Calls," "Employee Thank You Notes," "Key Words at Key Times," "Rounding for Outcomes," and "Selections & the First 90 Days." About the Studer Group The Studer Group helps organizations achieve operational excellence by creating environments that make health facilities and hospitals a better place for employees to work, physicians to practice medicine and patients to receive care. Learn more about the Studer Group at http://www.studergroup.com. Available Topic Expert(s): For information on the listed expert(s), click appropriate link. Quint Studer http://profnet.prnewswire.com/ud_public.jsp?userid=10009042
SOURCE The Studer Group
Browse our custom packages or build your own to meet your unique communications needs.
Learn about PR Newswire services
Request more information about PR Newswire products and services or call us at (888) 776-0942.