GULF BREEZE, Fla., Nov. 21 /PRNewswire/ -- Six years ago next week, the
Institute of Medicine issued its landmark report To Err is Human: Building a
Safer Health System, stating that health care in the United States is not as
safe as it should be or could be. The report noted that at least 44,000
people, possibly as many as 98,000, die each year in hospitals as a result of
In addition, a survey released this month by the Commonwealth Fund found
that U.S. patients reported higher rates of medical errors and more
disorganized doctor visits and out-of-pocket costs than people in Canada,
Britain, Australia, Germany and New Zealand.
While patient safety and satisfaction continues to be an issue, the Studer
Group has developed a series of software programs, videos, books, and support
materials designed to help the health care industry reverse this trend.
"Throughout decades of interaction with hospital staff, patients and
health care management, we have identified the major areas that prevent
organizations from operating at optimal levels," said Quint Studer, Studer
Group founder and CEO. "With the launch of Studer Solutions, we are finally
able to offer the industry a set of turn-key solutions to allow them to
achieve operational excellence."
Anchored by new software program Discharge Call Manager, Studer Solutions
offer hospital CEOs, unit managers, and human resource professionals proven
methods to increase patient safety and satisfaction, amplify internal
communication and increase employee productivity.
Discharge Call Manager
Studies show that nearly 20 percent of discharged patients experience an
adverse event after leaving the hospital. They take their medicine
incorrectly. They don't change their dressings often enough. They often have
questions, but no one to ask. Discharge Call Manager can help hospitals
address that issue.
According to the Feb. 4, 2003 issue of the Annals of Internal Medicine,
the essential role that discharge phone calls play in clinical outcomes and
patient satisfaction make these calls the critical, final step in providing
excellent patient care. Discharge Call Manager automates this process,
allowing staff to quickly reconfirm patient discharge instructions -- reducing
patient anxiety, complaints and claims while reinforcing satisfaction, safety
and perception of care.
Studer Group offers a host of other software, Web-based and video based
coaching tools through Studer Solutions:
Rounding Manager software enables health care organizations to capture,
monitor and utilize operational and performance data in real time. Combining
point-of-care patient information, real-time employee performance data and
service reports into one tool, Rounding Manager increases organizational
collaboration, standardizes content, resulting in increased patient
satisfaction and safety.
Leader Evaluation Manager (LEM)
A Web-based, objective system, LEM allows users to enter, access and share
company goals and data in a standardized format. Clear results measurement and
employee accountability -- combined with annual leader evaluations, monthly
report cards and 90-day plans -- ensure the highest possible performance level
of your leaders.
HighMiddleLow Performer Conversations (HML)
This video-based coaching product helps leaders recognize and retain high
performers, identify and develop skills for middle performers and outline
specific strategies for improving low performers. The real-life situations
depicted in the video are appropriate for group or individual learning
sessions, offering senior leadership and human resource professionals
An acronym for Acknowledge, Introduce, Duration, Explanation and Thank
You, AIDET interactive videos are designed to enhance communication within not
only an organization, but with patients and vendors as well. Employees
practicing the AIDET system can help a health care organization reduce patient
anxiety, improve patient compliance, clinical outcomes and increase patient
This library of five video-based depictions of real-world situations,
featuring Quint Studer, serves to bolster the suite of Studer Solutions. The
series includes "Discharge Phone Calls," "Employee Thank You Notes," "Key
Words at Key Times," "Rounding for Outcomes," and "Selections & the First 90
About the Studer Group
The Studer Group helps organizations achieve operational excellence by
creating environments that make health facilities and hospitals a better place
for employees to work, physicians to practice medicine and patients to receive
care. Learn more about the Studer Group at http://www.studergroup.com.
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SOURCE The Studer Group