CHARLOTTE, N.C., Nov. 12 /PRNewswire-FirstCall/ -- Today, more than
86,000 customers enrolled in Duke Power's e-Bill program are enjoying the
benefits of receiving and paying their electric bill without leaving their
home, buying a stamp, or paying a charge!
"Enrollment is simple, easy and convenient," said Angi Clinton, vice
president of Duke Power's residential and small business division. "New
e-business opportunities provide multitudes of choices for customers to do
business at home and on their schedule. We are proud to include this
program to our list of e-business options."
The e-Bill program is a voluntary, no charge option that allows customers
to receive and/or receive and pay their electric bill online, anytime. The
program offers a secure environment to conduct business transactions with Duke
Power including flexible payment options such as online payment through bank
checking account or money market accounts.
Customers can also electronically access important monthly bill insert
information that is generally sent with those accounts that are mailed.
Once a customer has enrolled for e-Bill view and/or payment, they will no
longer receive a bill in the mail. If you are already a Duke Power bank draft
customer, this program will now allow you to receive your bill electronically.
"Our research shows that customers want reliable, economic electricity --
and as many options as possible for doing business with us," continued
Clinton. "We are proud of our reliability, keeping the lights on for our
customers 99.97 percent of the time. Our current rates to customers are about
what they were in 1986. And programs such as e-Bill continue our strong focus
on customer service, 24-hours-a-day."
Duke Power began offering its new e-Bill option to customers in September
of last year, expecting the industry average enrollment of about 2 percent.
"We are delighted to see that more than double those numbers of customers are
taking advantage of this convenient option," Clinton said.
To access a demonstration of the enrollment process or to enroll in this
new program, log on to www.dukepower.com.
If customers already receive and pay bills online through a bill payment
service provided by banks, credit unions, portals, etc., they may want to
receive their Duke Power e-Bill at that same site. By visiting Duke Power's
Web site, customers can view a full listing of over 400 bill payment sites
where customers can receive e-bills.
To better manage seasonal shifts and energy costs, Duke Power also offers
the Equalized Payment Plan (EPP) and Automatic Payment Plan (APP or bank
draft). Interested customers can call their local Duke Power number for
information on these programs.
Duke Power, a business unit of Duke Energy (NYSE: DUK), is one of the
nation's largest electric utilities and provides safe, reliable, competitively
priced electricity to more than 2 million customers in North Carolina and
South Carolina. Duke Power operates three nuclear generating stations, eight
coal-fired stations, 31 hydroelectric stations and numerous combustion turbine
units. Total system generating capability is approximately 19,900 megawatts.
More information about Duke Power is available on the Internet at:
Duke Energy is a diversified multinational energy company with an
integrated network of energy assets and expertise. The company manages a
dynamic portfolio of natural gas and electric supply, delivery and trading
businesses -- meeting the energy needs of customers throughout North America
and in key markets around the world. Duke Energy, headquartered in Charlotte,
N.C., is a Fortune 500 company traded on the New York Stock Exchange under the
symbol DUK. More information about the company is available on the Internet
CONTACT: Guynn Savage
SOURCE Duke Energy