Success! Duke Power's Latest Billing and Payment Option: e-Bill

Nov 12, 2003, 00:00 ET from Duke Energy

    CHARLOTTE, N.C., Nov. 12 /PRNewswire-FirstCall/ -- Today, more than
 86,000 customers enrolled in Duke Power's e-Bill program are enjoying the
 benefits of receiving and paying their electric bill without leaving their
 home, buying a stamp, or paying a charge!
     "Enrollment is simple, easy and convenient," said Angi Clinton, vice
 president of Duke Power's residential and small business division. "New
 e-business opportunities provide multitudes of choices for customers to do
 business at home and on their schedule.  We are proud to include this
 program to our list of e-business options."
     The e-Bill program is a voluntary, no charge option that allows customers
 to receive and/or receive and pay their electric bill online, anytime.  The
 program offers a secure environment to conduct business transactions with Duke
 Power including flexible payment options such as online payment through bank
 checking account or money market accounts.
     Customers can also electronically access important monthly bill insert
 information that is generally sent with those accounts that are mailed.
     Once a customer has enrolled for e-Bill view and/or payment, they will no
 longer receive a bill in the mail.  If you are already a Duke Power bank draft
 customer, this program will now allow you to receive your bill electronically.
     "Our research shows that customers want reliable, economic electricity --
 and as many options as possible for doing business with us," continued
 Clinton.  "We are proud of our reliability, keeping the lights on for our
 customers 99.97 percent of the time.  Our current rates to customers are about
 what they were in 1986.  And programs such as e-Bill continue our strong focus
 on customer service, 24-hours-a-day."
     Duke Power began offering its new e-Bill option to customers in September
 of last year, expecting the industry average enrollment of about 2 percent.
 "We are delighted to see that more than double those numbers of customers are
 taking advantage of this convenient option," Clinton said.
     To access a demonstration of the enrollment process or to enroll in this
 new program, log on to
     If customers already receive and pay bills online through a bill payment
 service provided by banks, credit unions, portals, etc., they may want to
 receive their Duke Power e-Bill at that same site.  By visiting Duke Power's
 Web site, customers can view a full listing of over 400 bill payment sites
 where customers can receive e-bills.
     To better manage seasonal shifts and energy costs, Duke Power also offers
 the Equalized Payment Plan (EPP) and Automatic Payment Plan (APP or bank
 draft).  Interested customers can call their local Duke Power number for
 information on these programs.
     Duke Power, a business unit of Duke Energy (NYSE:   DUK), is one of the
 nation's largest electric utilities and provides safe, reliable, competitively
 priced electricity to more than 2 million customers in North Carolina and
 South Carolina.  Duke Power operates three nuclear generating stations, eight
 coal-fired stations, 31 hydroelectric stations and numerous combustion turbine
 units.  Total system generating capability is approximately 19,900 megawatts.
 More information about Duke Power is available on the Internet at:
     Duke Energy is a diversified multinational energy company with an
 integrated network of energy assets and expertise.  The company manages a
 dynamic portfolio of natural gas and electric supply, delivery and trading
 businesses -- meeting the energy needs of customers throughout North America
 and in key markets around the world.  Duke Energy, headquartered in Charlotte,
 N.C., is a Fortune 500 company traded on the New York Stock Exchange under the
 symbol DUK.  More information about the company is available on the Internet
     CONTACT:    Guynn Savage
     Phone:      704/382-8350
     24-Hour:    704/382-8333

SOURCE Duke Energy