CUPERTINO, Calif., Aug. 15 /PRNewswire/ -- SugarCRM Inc. today announced
Sugar Enterprise Edition, an addition to its suite of commercial open source
Customer Relationship Management (CRM) products that extend the reach of the
SugarCRM platform into a wider range of business environments. Key features
include Oracle(TM) 9i support, an Offline Client, advanced reporting, and the
Module Loader for plug-and-play installation of third-party extensions. Sugar
Enterprise Edition sells for $449 per user per year, including technical
Sugar Enterprise enables more organizations to take advantage of the
benefits of SugarCRM's open source CRM platform, including low total cost of
ownership, open standards enabling low-cost integration with legacy customer
databases, and a straightforward user interface without the complexity that
frequently causes traditional CRM implementations to fail. These factors have
led more than 250 companies to purchase Sugar Professional Edition since it
launched last September -- rivaling the customer base of most proprietary CRM
products -- and has also resulted in more than 260,000 downloads of Sugar Open
Sugar Enterprise extends these benefits to organizations of all sizes that
have advanced database, mobility, reporting and customization requirements.
It includes all capabilities of Sugar Professional plus:
-- Oracle(TM) 9i support, bringing the SugarCRM platform into larger
environments. Sugar Enterprise supports both Oracle(TM) 9i and
-- Offline client, offering automatic synchronization of all changes made
to the CRM data by traveling users working from an airplane, car,
hotel room or any other offline location the next time they connect to
the Internet. The client interface is identical to the main
application, maximizing user productivity.
-- Advanced reporting, allowing administrators to write multidimensional
queries directly using SQL queries in order to report on complex
associations beyond those available with the standard reporting
module. Reports can show detailed, crossover information stored in
areas that are managed by different user roles.
Sugar Enterprise also simplifies the installation and management of third-
party add-on modules with a new Module Loader that is being simultaneously
released in Version 3.5 of SugarCRM's Open Source and Professional editions.
This new extensible module framework allows users to add or remove third-party
modules without programming and keeps the add-ons separate from the base
application code, allowing core updates to be made without affecting accessory
modules. To date, SugarCRM community software developers have created more
than 80 Sugar Suite accessory modules, ranging from language translation packs
to document and knowledge management systems, timesheets, database backups and
"The widespread adoption of our Open Source and Professional editions has
clearly demonstrated the value of our platform for managing customer
interactions, and the advanced capabilities of our new Enterprise Edition make
our CRM platform available to a much broader audience," said John Roberts, CEO
of SugarCRM. "The new Sugar Enterprise opens the door to other businesses
with more advanced needs that are looking for a proven, low-cost, alternative
to proprietary CRM programs."
Licensing and Availability
Sugar Enterprise Edition release is now available at
http://www.sugarcrm.com . The annual license fee of $449 per user includes 12
months of application updates, installation assistance, trouble ticketing,
global weekday phone/email-based technical support (9AM-6PM Pacific time), and
full production support including patch and fix distributions. Sugar
Professional Edition costs $239 per user per year.
SugarCRM provides commercial open source customer relationship management
applications for companies of all sizes worldwide. The SugarCRM platform is
available in installed, hosted and appliance-based versions that offer the
full range of CRM functionality. The company is headquartered in Cupertino,
California, and was founded in 2004 by three Silicon Valley CRM professionals
with over 20 years of experience spanning marketing, application design and
engineering. For more information, call (408) 454-6900, email
firstname.lastname@example.org, or visit http://www.sugarcrm.com .
SOURCE SugarCRM Inc.