SugarCRM Expands CRM Portfolio with Sugar Enterprise Edition

Includes New Database, Mobility, Reporting & Extensibility Features

Aug 15, 2005, 01:00 ET from SugarCRM Inc.

    CUPERTINO, Calif., Aug. 15 /PRNewswire/ -- SugarCRM Inc. today announced
 Sugar Enterprise Edition, an addition to its suite of commercial open source
 Customer Relationship Management (CRM) products that extend the reach of the
 SugarCRM platform into a wider range of business environments.  Key features
 include Oracle(TM) 9i support, an Offline Client, advanced reporting, and the
 Module Loader for plug-and-play installation of third-party extensions.  Sugar
 Enterprise Edition sells for $449 per user per year, including technical
     Sugar Enterprise enables more organizations to take advantage of the
 benefits of SugarCRM's open source CRM platform, including low total cost of
 ownership, open standards enabling low-cost integration with legacy customer
 databases, and a straightforward user interface without the complexity that
 frequently causes traditional CRM implementations to fail.  These factors have
 led more than 250 companies to purchase Sugar Professional Edition since it
 launched last September -- rivaling the customer base of most proprietary CRM
 products -- and has also resulted in more than 260,000 downloads of Sugar Open
 Source Edition.
     Sugar Enterprise extends these benefits to organizations of all sizes that
 have advanced database, mobility, reporting and customization requirements.
 It includes all capabilities of Sugar Professional plus:
      -- Oracle(TM) 9i support, bringing the SugarCRM platform into larger
         environments.   Sugar Enterprise supports both Oracle(TM) 9i and
      -- Offline client, offering automatic synchronization of all changes made
         to the CRM data by traveling users working from an airplane, car,
         hotel room or any other offline location the next time they connect to
         the Internet.  The client interface is identical to the main
         application, maximizing user productivity.
      -- Advanced reporting, allowing administrators to write multidimensional
         queries directly using SQL queries in order to report on complex
         associations beyond those available with the standard reporting
         module. Reports can show detailed, crossover information stored in
         areas that are managed by different user roles.
     Sugar Enterprise also simplifies the installation and management of third-
 party add-on modules with a new Module Loader that is being simultaneously
 released in Version 3.5 of SugarCRM's Open Source and Professional editions.
 This new extensible module framework allows users to add or remove third-party
 modules without programming and keeps the add-ons separate from the base
 application code, allowing core updates to be made without affecting accessory
 modules.  To date, SugarCRM community software developers have created more
 than 80 Sugar Suite accessory modules, ranging from language translation packs
 to document and knowledge management systems, timesheets, database backups and
 Java synchronization.
     "The widespread adoption of our Open Source and Professional editions has
 clearly demonstrated the value of our platform for managing customer
 interactions, and the advanced capabilities of our new Enterprise Edition make
 our CRM platform available to a much broader audience," said John Roberts, CEO
 of SugarCRM.  "The new Sugar Enterprise opens the door to other businesses
 with more advanced needs that are looking for a proven, low-cost, alternative
 to proprietary CRM programs."
     Licensing and Availability
     Sugar Enterprise Edition release is now available at .  The annual license fee of $449 per user includes 12
 months of application updates, installation assistance, trouble ticketing,
 global weekday phone/email-based technical support (9AM-6PM Pacific time), and
 full production support including patch and fix distributions.  Sugar
 Professional Edition costs $239 per user per year.
     About SugarCRM
     SugarCRM provides commercial open source customer relationship management
 applications for companies of all sizes worldwide. The SugarCRM platform is
 available in installed, hosted and appliance-based versions that offer the
 full range of CRM functionality.  The company is headquartered in Cupertino,
 California, and was founded in 2004 by three Silicon Valley CRM professionals
 with over 20 years of experience spanning marketing, application design and
 engineering. For more information, call (408) 454-6900, email, or visit .