SEATTLE, May 28, 2014 /PRNewswire/ -- Summit Imaging, a privately held ultrasound medical equipment support company, today announced its new standard six month warranty for all parts and services. The company's new warranty sets the bar high for its industry, in which standard warranties range from 30 to 90 days.
"Our team strives to provide the industry's most reliable support for ultrasound replacement parts and transducer repairs," said Summit Imaging Founder and CEO Larry Nguyen. "It's due to their achievements that we are the first ultrasound equipment support company to offer a standard six month warranty on parts and services."
Summit Imaging models itself after "urgent care" in the medical industry and utilizes its innovative and highly efficient end-to-end customer service process to provide the fastest turnaround times for technical support, rapid repair and parts replacement. The company's commitment to minimizing costly downtime for its customers is demonstrated by its average response times, including diagnosis of equipment problems in less than nine minutes; next day delivery of high-quality replacement parts; and an average of 48 hours to repair transducers. Summit Imaging's goal is to exceed the expectations of biomedical engineers and hospital administrators at every point of contact and to help make them heroes in the eyes of the clinicians they support.
Summit Imaging's emphasis on core values, including innovation, reliability and customer satisfaction, has paid off with a 60 percent growth rate year-over-year and a 93 percent customer retention rate. This growth has been realized through positive word of mouth and customer referrals and has recently driven the company to relocate its headquarters for the fourth time in eight years. The company envisions setting a new industry standard wherein total cost of support is low and repairs are fast and reliable, minimizing downtime for healthcare providers and patients alike.
About Summit Imaging
Summit Imaging is a privately held, Food and Drug Administration-compliant ultrasound medical equipment support company. Often called the "urgent care" solution for ultrasound medical equipment, Summit Imaging strives to make its customers heroes in the workplace by offering the fastest turnaround times for technical support, rapid repair and parts replacement. The company offers a highly trained team of technicians with comprehensive knowledge of high-end systems across many different brands, and an innovative and efficient end-to-end customer service process—including a nine-minute average diagnosis time and probe repairs within 48 hours—that minimizes costly downtime and aims to exceed the expectations of biomedical engineers and hospital administrators. In addition to customer support and free diagnostic analysis, Summit Imaging provides replacement parts and transducers from manufacturers such as GE, Philips and Siemens. For more information, visit mysummitimaging.com.
SOURCE Summit Imaging