2014

SYKES expanding SYKES Home virtual call center model Offers customers improved staffing flexibility; work-at-home avoids costly commutes

TAMPA, Fla., Jan. 25, 2012 /PRNewswire/ -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq: SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, has announced its expansion of SYKES Home, a virtual call center model in which customer service professionals work out of their homes.

"SYKES Home offers our customers increased staffing flexibility, such as the ability to quickly ramp up during high-volume periods," said Dan Hernandez, SYKES' executive vice president of global strategy. "Meanwhile, the work-at-home model enables employees to avoid costly, frustrating commutes and adopt non-traditional schedules, such as split shifts, to meet their lifestyle needs."

SYKES is hiring at-home professionals in the U.S. and Canada as SYKES Home grows to meet clients' needs. SYKES Home offers comprehensive training, a competitive salary, and other perks, including a 401(k) savings plan.

The SYKES Home model is being used by several of SYKES' largest customers, including Fortune 500 companies in the technology, telecommunications and financial services sectors. Work-at-home professionals tend to be more experienced than is typical for the industry. The virtual call center model allows SYKES to recruit across entire states and provinces and hire people with specific backgrounds and subject-matter expertise.

"SYKES Home provides the flexibility and quality of service that businesses need to compete in today's global marketplace," Hernandez said. "SYKES is constantly innovating and working with our clients to increase customer loyalty to their brands and drive future growth."

SYKES Home offers flexibility for employees, too. Stay-at-home moms and dads are able to earn a competitive wage without sacrificing their family responsibilities. Retirees are able to supplement their income. Disabled people and others who may find it difficult to travel to an office are able to earn a steady paycheck without leaving home.

In the U.S., SYKES Home is hiring in Colorado, Florida, Georgia, Kansas, Missouri, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas and Virginia. In Canada, SYKES Home is hiring in New Brunswick, Newfoundland, Nova Scotia, Ontario and Quebec.

Prospective employees should have a passion for serving others and be self-starters who are able to work independently. SYKES Home employees must provide a quiet home office with a workstation that meets SYKES' specifications, including a personal computer, high-speed internet access, telephone line and headset.

Interested candidates may visit www.sykes.com/workathome to learn more about SYKES Home and apply for a position.

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information, please visit www.sykes.com.

SOURCE Sykes Enterprises, Incorporated



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