TELEHOUSE America Back on Track After Con Ed Resumes Commercial Power

Telecommunications Hub Recovers Following Setbacks in the Initial Days of The

Attack on America



Sep 27, 2001, 01:00 ET from TELEHOUSE International Corporation of America

    NEW YORK, Sept. 27 /PRNewswire/ -- TELEHOUSE America is once again
 operating on Con Edison commercial power to its BROADWAY Center in lower
 Manhattan.  The well-known telecommunications hub at 25 Broadway lost
 commercial power soon after the World Trade Center twin towers collapsed and
 immediately switched to generator power.  The days following the tragedy were
 full of uncertainty as TELEHOUSE struggled against the chaos caused by the
 terrorist attack.
     "Our generators had a three day supply of fuel at the time Con Edison lost
 power in our area," said John Shields, Vice President of Operations and Chief
 Engineer.  "When it was near time to refuel, the delivery truck was not
 allowed into the city due to security-related restrictions."  Thanks to the
 support and cooperation of the Port Authority of NY & NJ, TELEHOUSE was given
 a police escort through the Holland Tunnel for the critical fuel delivery.
 "Soon after refueling, however, our generator malfunctioned, apparently due to
 the heavy smoke and dust particles resulting from the collapses," Shields
 continued.  "Con Edison supplied a replacement generator while ours was
 repaired, but once again we ran into difficulty gaining access for the fuel
 delivery and lost power for a short time."  Since that setback, TELEHOUSE was
 able to run the facility on its own generator's power, providing continuous
 operation to the center and its customer's networks and equipment.
     "I have to praise Con Edison throughout this process," stated Bill Irons,
 Deputy Director of Engineering.  "They were extremely responsive when they
 realized that we represented an integral Internet hub, accounting for nearly
 70 percent of Internet traffic between the US and Europe.  Without their quick
 action and continued assistance, customer upon customer would have been
 severely impacted during a time when email and instant messaging services were
 the most efficient form of communication."
     With Con Edison power restored, TELEHOUSE can now begin to recover from
 the devastation caused on September 11th.  Many of the personnel who were
 working around the clock, some for as much as three days straight, can finally
 reflect on the events of the past two weeks, while trying to regain some sense
 of normalcy in their lives.  "We tried to be supportive (to our staff) any way
 we could," stated Anne Cecio, Director of Human Resources.  "During the worst
 of it, there was no way to give them the professional consolation they might
 have needed and we're addressing that now.  Witnessing the horror and then
 continuing to work so closely to it, has impacted some of them."
     Not to be forgotten is the great importance of TELEHOUSE America's clients
 and their continued confidence in both TELEHOUSE and the BROADWAY Center.
 When asked his thoughts on this, Shields reflected, "Throughout the attack and
 the difficult days that followed, the outpouring of compassion and support
 from our clients held TELEHOUSE together.  They greatly appreciated our
 regular updates and our ability to maintain staff on location in a very
 precarious situation.  Their words of encouragement and praise for our actions
 are a positive indication that they were confident we were doing our best to
 keep downtime to a minimum."
 
     TELEHOUSE America originated high-availability data center housing in 1989
 with facilities in Staten Island and Manhattan.  Their carrier-neutral
 co-location facilities, where companies can leverage their telecommunications
 and network resources in a managed environment, now include the LOS ANGELES
 and SANTA CLARA Centers.  Close ties to its sister company with sites in
 London, Paris, Germany and Geneva, enables TELEHOUSE America to provide
 continuous, cost-effective operation of network-dependent businesses around
 the world.
     TELEHOUSE(R) is a registered trademark of TELEHOUSE International
 Corporation of America
 
      Contact Info:
 
      John Neilan               Gisele Davis
      718-355-2572              718-355-257
      neilan@telehouse.com      davis@telehouse.com
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X97926140
 
 

SOURCE TELEHOUSE International Corporation of America
    NEW YORK, Sept. 27 /PRNewswire/ -- TELEHOUSE America is once again
 operating on Con Edison commercial power to its BROADWAY Center in lower
 Manhattan.  The well-known telecommunications hub at 25 Broadway lost
 commercial power soon after the World Trade Center twin towers collapsed and
 immediately switched to generator power.  The days following the tragedy were
 full of uncertainty as TELEHOUSE struggled against the chaos caused by the
 terrorist attack.
     "Our generators had a three day supply of fuel at the time Con Edison lost
 power in our area," said John Shields, Vice President of Operations and Chief
 Engineer.  "When it was near time to refuel, the delivery truck was not
 allowed into the city due to security-related restrictions."  Thanks to the
 support and cooperation of the Port Authority of NY & NJ, TELEHOUSE was given
 a police escort through the Holland Tunnel for the critical fuel delivery.
 "Soon after refueling, however, our generator malfunctioned, apparently due to
 the heavy smoke and dust particles resulting from the collapses," Shields
 continued.  "Con Edison supplied a replacement generator while ours was
 repaired, but once again we ran into difficulty gaining access for the fuel
 delivery and lost power for a short time."  Since that setback, TELEHOUSE was
 able to run the facility on its own generator's power, providing continuous
 operation to the center and its customer's networks and equipment.
     "I have to praise Con Edison throughout this process," stated Bill Irons,
 Deputy Director of Engineering.  "They were extremely responsive when they
 realized that we represented an integral Internet hub, accounting for nearly
 70 percent of Internet traffic between the US and Europe.  Without their quick
 action and continued assistance, customer upon customer would have been
 severely impacted during a time when email and instant messaging services were
 the most efficient form of communication."
     With Con Edison power restored, TELEHOUSE can now begin to recover from
 the devastation caused on September 11th.  Many of the personnel who were
 working around the clock, some for as much as three days straight, can finally
 reflect on the events of the past two weeks, while trying to regain some sense
 of normalcy in their lives.  "We tried to be supportive (to our staff) any way
 we could," stated Anne Cecio, Director of Human Resources.  "During the worst
 of it, there was no way to give them the professional consolation they might
 have needed and we're addressing that now.  Witnessing the horror and then
 continuing to work so closely to it, has impacted some of them."
     Not to be forgotten is the great importance of TELEHOUSE America's clients
 and their continued confidence in both TELEHOUSE and the BROADWAY Center.
 When asked his thoughts on this, Shields reflected, "Throughout the attack and
 the difficult days that followed, the outpouring of compassion and support
 from our clients held TELEHOUSE together.  They greatly appreciated our
 regular updates and our ability to maintain staff on location in a very
 precarious situation.  Their words of encouragement and praise for our actions
 are a positive indication that they were confident we were doing our best to
 keep downtime to a minimum."
 
     TELEHOUSE America originated high-availability data center housing in 1989
 with facilities in Staten Island and Manhattan.  Their carrier-neutral
 co-location facilities, where companies can leverage their telecommunications
 and network resources in a managed environment, now include the LOS ANGELES
 and SANTA CLARA Centers.  Close ties to its sister company with sites in
 London, Paris, Germany and Geneva, enables TELEHOUSE America to provide
 continuous, cost-effective operation of network-dependent businesses around
 the world.
     TELEHOUSE(R) is a registered trademark of TELEHOUSE International
 Corporation of America
 
      Contact Info:
 
      John Neilan               Gisele Davis
      718-355-2572              718-355-257
      neilan@telehouse.com      davis@telehouse.com
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X97926140
 
 SOURCE  TELEHOUSE International Corporation of America