PARIS, June 21 /PRNewswire-FirstCall/ -- Teleperformance (OTC: SEEPF) ,
the World's #2 Leader in Contact Center Management, announced today the
acquisition of 70% of the share capital of Photel Inc., one of the
outsourced contact center leaders on the Hungarian market.
Founded by Mr. Zsolt Lakatos in 2002, Photel developed its call center
activities on the Hungarian market, strictly complying with the
international standards. The company mainly provides its clients with a
wide range of outsourced CRM and contact center services, such as customer
acquisition, customer service and technical assistance.
Photel, who now generates approximately 80% of its revenues from
Inbound business and 20% from Outbound business, is based in Budapest and
operates nearly 100 workstations. The existing clients, both national and
international companies, mainly come from developing sectors: Finance &
Insurance, Automotive, Transport, Media, IT & Telecom.
Photel operates on the local market and also runs multilingual offshore
operations (mainly in Balkan and Slavic languages).
Christophe Allard, Chairman of the Teleperformance Board of Directors
said: "We, Jacques Berrebi, Daniel Julien and myself, are really happy
about this acquisition as it is perfectly in line with the development
strategy of the Group in the Eastern Countries. We can now provide our
clients with the same level of quality and performance in the region as in
any other region in the world through our local subsidiaries: Russia,
Poland, Slovakia, the Czech Republic and Hungary. For our Group, this
regional market represents a very significant growth potential and a useful
multilingual platform for our existing and future international accounts."
Zsolt Lakatos, CEO of Photel Inc., added: "Photel is a young Company
but already one of the market Leaders in the outsourced contact center
business. The whole management is very pleased to join Teleperformance
Group as we will benefit from its 30-year international experience and
know-how, which will reinforce our position on the Hungarian market. I am
deeply convinced that the combination of Teleperformance's experience and
methods with our local market knowledge, as well as the dynamism of our
youth will increase our contribution to the performance of our clients on
the Hungarian market."
About the Teleperformance Group:
Teleperformance (Euronext: FR 0000051807), the world's #2 provider of
outsourced CRM and contact center services, operates under various brands,
such as Teleperformance for customer acquisition, customer service and
customer growth programs, as well as TechCity Solutions and Cash
Performance respectively specializing in technical support and debt
collection. In 2005, the Teleperformance Group achieved EUR 1,196 million
revenues (US$ 1,485 million - exchange rate: EUR1 = US$1.24).
The Group operates 46,000 computerized workstations, with more than
60,000 employees (Full-Time Equivalents) across 268 contact centers
(including 102 contact centers directly managed in clients' premises) in 41
countries, and conducts programs in more than 51 different languages on
behalf of a diversified client base of major international companies.
For more information, please visit: www.srteleperformance.com
Teleperformance Contacts: (email@example.com)
Michel PESCHARD, Corporate Secretary, Member of the Board
Nadine DAVESNE, Press Relations