Teleplan Marks 30th Anniversary by Celebrating its Customers
SCHIPHOL/AMSTERDAM, the Netherlands, April 22, 2013 /PRNewswire/ --
Teleplan, one of the leading after-market service providers, celebrates its 30th anniversary this year. Teleplan is focusing the celebration of this milestone corporate anniversary on its customers, by organizing special supply chain conferences and innovation site tours aimed at increasing customers' knowledge and efficiencies in the fast changing electronics device after market.
Headquartered in the Netherlands, Teleplan is one of the leading and independent global providers of integrated end-to-end after-market services for the electronics devices. Teleplan's lifecycle care and service portfolio ranges from computers and communications to consumer electronics, from simple repairs to the most sophisticated technological and electronic solutions. Over the past 30 years, Teleplan has serviced millions of electronic devices and has cut turnaround times in half while significantly increasing the satisfaction and brand loyalty of its customers.
"We've come a long way in 30 years," says Gotthard Haug, CEO at Teleplan. "Where we once provided a traditional repair service, Teleplan now helps its customers generate additional revenue through extraordinary service that resolves device issues quickly and with the least inconvenience to the customer. We use best practices that have evolved throughout three decades of experience to set new standards of excellence." Nowadays, Teleplan operates from 21 sites in Europe, North America, Asia and Australia with approximately 5,300 employees, with 2012 revenue exceeding EUR 320 million.
Always an innovator, Teleplan recognized at an early stage the need to push services closer to the consumer across a number of points of contact, in order to save time and prevent cost-intensive repair. "Our ongoing success in a highly competitive space begins with listening to customers and then having the flexibility and technical expertise to adapt not only to broad trends, but also to specific needs of individual clients," says Haug. "Our service solutions promise is to 'make your customers smile.' Now we have the benefit of leveraging 30 years of global experience to deliver ever more sophisticated solutions."
Founded in 1983 by German IT engineer Edmund Krix and his partner Hans Oosterwaal in Griesheim, Germany, the company expanded mainly in Europe for the first 15 years. In 1998, Teleplan was established and registered as Teleplan International N.V. with headquarters in the Netherlands. An IPO on the German Stock Exchange in Frankfurt followed. The company's global footprint then began expanding rapidly to North America and the Asia Pacific region.
A key milestone was the 2003 takeover of the internal repair services of the leading Dutch mobile operator. Teleplan quickly leveraged its expertise in the fast-growing mobile industry to provide end-to-end after-market service solutions to leading mobile operators and manufacturers across the globe. Teleplan holds service and repair licences for all leading mobile and smartphone brands worldwide. Global growth continues under the ownership of leading private equity investor Gilde, which acquired Teleplan in 2010. "In mobile communications, our knowledge and expertise result in direct repair avoidance for over 75% of smart phone customers," says Gotthard Haug.
Teleplan International N.V. Teleplan International N.V. is one of the leading global providers of high-tech end-to-end after-market services and provides total lifecycle care solutions for the world of Computers, Communications and Consumer Electronics ("3Cs"). The lifecycle care concept ranges from simple repairs to the most sophisticated technological and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan currently operates from 21 sites in Europe, North America, Asia and Australia with approximately 5,300 employees.
To learn more about Teleplan, please visit: http://www.teleplan.com.
SOURCE Teleplan International N.V.
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