WABAN, Mass., May 16, 2017 /PRNewswire/ -- Temkin Group announces the launch of a new division, the Customer Experience (CX) Institute (CXInstitute.com). This new unit offers online training that provides large numbers of employees with the skills, knowledge, and mindset they need for their organizations to become more customer-centric.
Temkin Group has found that the customer experience that a company delivers is a reflection of its overall culture, which drives the actions and behaviors of employees. As a result, many CX transformation efforts often fail because workforces are resistant to change. To become more customer-centric, organizations must shift the way their employees think and act.
CX institute is focused on overcoming this obstacle. Its online training is designed to engage all levels of leaders, from first-line supervisors to executives, regardless how much they currently know about customer experience. The training combines Temkin Group's deep expertise in driving customer-centric transformation with leading-edge eLearning design techniques.
"Any organization that is trying to become more customer-centric needs to create a shift in mindset across its employees," states Bruce Temkin, Managing Partner of Temkin Group. "The CX institute can help 100s or 1,000s of employees understand the importance of being customer-centric, and recognize their personal roles in the transformation."
CX Institute will initially have two areas of offerings:
- Corporate Training. Organizations can license training for 100s or 1,000s of employees. Temkin Group will tailor its learning journeys, or companies can license its SCORM compatible eLearning modules to use within their learning management systems (LMS).
- Individual Training. Individuals can purchase access to specific learning journeys and access the training immediately at CXInstitute.com.
For more information about the CX Institute, visit CXInstitute.com. Or read more about it from the blog, Customer Experience Matters®, at ExperienceMatters.wordpress.com.
For more information about Temkin Group, visit http://www.TemkinGroup.com.
About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email to email@example.com.
About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.
Customer Experience Matters is a registered trademark of Temkin Group.
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SOURCE Temkin Group