The Linux Support Services Market is Set to Blast Off, According to IDC

Jan 30, 2001, 00:00 ET from IDC

    FRAMINGHAM, Mass., Jan. 30 /PRNewswire/ -- The Linux support services
 market is on the launch pad, gearing up for blastoff. According to IDC, this
 market will skyrocket from $28 million in 2000 to $285 million in 2004 - a
 tenfold increase.
     "Although it's still small in terms of the overall support business, Linux
 support is rapidly growing," said Ana Volpi, manager for IDC's Software
 Support and Integration program. "As Linux is deployed more frequently in
 large companies and non-technical firms, providers will have more opportunity
 for support, particularly for annual contracts and high-level support."
     According to IDC, several trends point to this market's explosive growth.
 The international growth of the Linux installed base, particularly in Europe
 and Asia, the increasing penetration of Linux more deeply into the enterprise
 infrastructure, and the small but growing popularity of Linux on smaller
 products such as cell phones will fuel opportunities for vendors to jump in
 and lend support.
     IDC believes vendors attempting to successfully navigate this market will
 need to closely monitor their support and integration services offerings,
 competition, customer demand, pricing strategies, target markets, business
 trends, and challenges.
     "To differentiate their support services, vendors will need to emphasize
 quality, consistency, and timeliness," Volpi said.
     IDC recently published Linux Support Services Forecast and Analysis,
 1999-2004 (IDC #B23598). This report discusses and analyzes the Linux support
 services market. Revenue forecasts for the support market, market trends, and
 average pricing information are included. Ten key players are profiled,
 including an analysis of their offerings, target audiences, competition,
 challenges, and partner strategies. Additionally, the report recommends the
 keys to success for Linux support services vendors.
     To purchase this report, contact Jim Nagle at 1-800-343-4952, extension
 4549, or at
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 clients gain insight into technology and ebusiness trends to develop sound
 business strategies. Using a combination of rigorous primary research,
 in-depth analysis, and client interaction, IDC forecasts worldwide markets and
 trends to deliver dependable service and client advice. More than 700 analysts
 in 43 countries provide global research with local content. IDC's customers
 comprise the world's leading IT suppliers, IT organizations, ebusiness
 companies and the financial community. Additional information can be found at
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