CLEVELAND, Aug. 12, 2015 /PRNewswire/ -- The DiJulius Group announces America's #1 Customer Service Conference, the Secret Service Summit (#SSS15), which helps companies gain a competitive advantage through world-class experiences. Best-in-class organizations from across the world will travel to Cleveland, Ohio, this September 29-30, to learn new strategies and readily implementable plans to evolve and create their own customer service revolutions.
For more information and to register, visit: http://secretservicesummit.com/.
The Secret Service Summit features top customer service and motivational speakers, best-selling authors, and brand executives from across industries. This year's lineup is the strongest compilation of Customer Experience experts and executives from world-class brands, view the full list of speakers here: http://secretservicesummit.com/speakers/.
A new addition to #SSS15, this year's conference features breakout tracks that will focus on the following topics:
- How to Create a World-Class Internal Culture
- How to turn your Contact Center into a Relationship Center
- When is It Time to Hire a CXO (Customer eXperience Officer)
- How to Achieve Breakthrough Execution and Accelerate Growth
- How to Drive Franchise Engagement: A B2B Results Story
"The DiJulius Group and The Secret Service Summit have helped Starbucks take service to new levels by not only creating a Service Vision but also by helping us adhere to a common goal," said Craig Russell, Senior Vice President of US Operations at Starbucks. "The combination of hands-on expertise shared by leading brand executives and the emotional component from motivational speakers, has made the Secret Service Summit an event like none other."
Founded upon the Secret Service methodology by renowned author, and TDG president, John DiJulius, #SSS15 has attracted leaders from brands already committed to exceptional service like Starbucks, The Ritz-Carlton, Zappos, Nestle, Lexus, and Nordstrom. Learn more about John's methods here: https://www.thedijuliusgroup.com/innovations/.
"Personalizing the experience means creating systems that recognize customer's preferences, who they are, and what they do," says John DiJulius. "The companies that PERSONALIZE the experience make price a lot less relevant of an issue to their customers."
About The DiJulius Group
The DiJulius Group (http://www.thedijuliusgroup.com), headquartered in Cleveland, Ohio, is the leading authority on world-class customer experience. The DiJulius Group's relentless mission is to help your organization change the world by creating a customer service revolution.
About John DiJulius
John DiJulius, president, The DiJulius Group, is a keynote speaker, international customer experience consultant, and best-selling author. John's #1 hit on Amazon, The Customer Service Revolution, was published in January 2015. John isn't just talking about the customer experience, he lives it, as a successful entrepreneur of the upscale John Robert's Spa, located throughout Cleveland, and repeatedly named one of the top 20 salons in America.
To learn more about The DiJulius Group or the Secret Service Summit, contact David Wagner, David@thedijuliusgroup.com, or call 440-443-0022.
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SOURCE The DiJulius Group