COLUMBUS, Ohio, April 19 /PRNewswire/ -- From coast to coast spring is in
the air, which means it is time to tackle those tough chores around the house.
And while some are perfect do-it-yourself opportunities, others, such as
thoroughly cleaning your carpet, should be left to the professionals,
according to Wesley C. Bates, President of Stanley Steemer International, Inc.
(http://www.stanleysteemer.com or 1-800-STEEMER).
But with so many choices, advertised prices all over the place, and news
stories exposing unethical practices in the industry, how do you find a carpet
cleaner you can trust? And how do you know you are getting the most for your
Says Mr. Bates, "Next to your home itself and the furniture in it, your
floor coverings are probably one of the most significant investments you make
around the house. Which is why you want to be careful when hiring someone to
clean and maintain your carpet and area rugs."
Stanley Steemer, one of the nation's leading carpet cleaning companies,
offers the following tips to ease your concern and help your search go more
* Ask around. Ask your family, friends and neighbors who they use to
clean their carpets and who they would recommend to others. This is the best
place to start.
* Contact your local Chamber of Commerce and Better Business Bureau. Find
out which companies have the best track record regarding customer service and
which have the most complaints filed against them.
* Price DOES matter. While no one wants to be overcharged, extremely low
prices should also set off warning signals. The average price charged by most
cleaning companies is around $30 for a standard size room (up to approximately
250 sq. ft.). If the price being quoted is significantly lower than that, ask
exactly what is included in that price and be sure to get it in writing before
the crew begins any work.
* Find out what you get for your money. Just as pricing can vary company
to company, so can the services included in the price and what the company
considers "extras." What type of cleaning agent does the company use and
exactly how does it work? Will the cleaning company move furniture and return
it to its original location? Is there an extra charge for having the crew do
that? What about pre-treating spots and heavily soiled areas? Are there extra
charges for high traffic areas? What if you are not happy with the cleaning?
Is your satisfaction guaranteed?
* Ask the company questions about their employees. After all, these are
the people who will be coming into your home. Does the company use its own
employees or do they sub-contract the cleaning out to other companies? What
type of training do the cleaning technicians receive before being sent into
customers' homes? Are they bonded and insured? Who is responsible if the crew
damages the carpet or other items in the home?
* Finally, remember that reputation does matter. It takes years of
consistently providing the highest levels of service to obtain a good
reputation in the community. Companies, such as Stanley Steemer, that have
worked hard to build these reputations will treat you, the customer, well in
order to maintain it.
For more information on carpet cleaning, to find the authorized Stanley
Steemer location nearest you or schedule a service visit, log onto
http://www.stanleysteemer.com or call 1-800-STEEMER.
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SOURCE Stanley Steemer International, Inc.