Tips on Choosing a Carpet Cleaner

Apr 19, 2002, 01:00 ET from Stanley Steemer International, Inc.

    COLUMBUS, Ohio, April 19 /PRNewswire/ -- From coast to coast spring is in
 the air, which means it is time to tackle those tough chores around the house.
 And while some are perfect do-it-yourself opportunities, others, such as
 thoroughly cleaning your carpet, should be left to the professionals,
 according to Wesley C. Bates, President of Stanley Steemer International, Inc.
 ( or 1-800-STEEMER).
     But with so many choices, advertised prices all over the place, and news
 stories exposing unethical practices in the industry, how do you find a carpet
 cleaner you can trust? And how do you know you are getting the most for your
     Says Mr. Bates, "Next to your home itself and the furniture in it, your
 floor coverings are probably one of the most significant investments you make
 around the house. Which is why you want to be careful when hiring someone to
 clean and maintain your carpet and area rugs."
     Stanley Steemer, one of the nation's leading carpet cleaning companies,
 offers the following tips to ease your concern and help your search go more
     *  Ask around. Ask your family, friends and neighbors who they use to
 clean their carpets and who they would recommend to others. This is the best
 place to start.
     *  Contact your local Chamber of Commerce and Better Business Bureau. Find
 out which companies have the best track record regarding customer service and
 which have the most complaints filed against them.
     *  Price DOES matter.  While no one wants to be overcharged, extremely low
 prices should also set off warning signals. The average price charged by most
 cleaning companies is around $30 for a standard size room (up to approximately
 250 sq. ft.). If the price being quoted is significantly lower than that, ask
 exactly what is included in that price and be sure to get it in writing before
 the crew begins any work.
     *  Find out what you get for your money. Just as pricing can vary company
 to company, so can the services included in the price and what the company
 considers "extras." What type of cleaning agent does the company use and
 exactly how does it work? Will the cleaning company move furniture and return
 it to its original location? Is there an extra charge for having the crew do
 that? What about pre-treating spots and heavily soiled areas? Are there extra
 charges for high traffic areas? What if you are not happy with the cleaning?
 Is your satisfaction guaranteed?
     *  Ask the company questions about their employees. After all, these are
 the people who will be coming into your home. Does the company use its own
 employees or do they sub-contract the cleaning out to other companies? What
 type of training do the cleaning technicians receive before being sent into
 customers' homes? Are they bonded and insured? Who is responsible if the crew
 damages the carpet or other items in the home?
     *  Finally, remember that reputation does matter. It takes years of
 consistently providing the highest levels of service to obtain a good
 reputation in the community. Companies, such as Stanley Steemer, that have
 worked hard to build these reputations will treat you, the customer, well in
 order to maintain it.
     For more information on carpet cleaning, to find the authorized Stanley
 Steemer location nearest you or schedule a service visit, log onto or call 1-800-STEEMER.
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SOURCE Stanley Steemer International, Inc.