KING OF PRUSSIA, Pa., Nov. 30 /PRNewswire/ -- For the third year in a row, TMG Health Inc. has been named the number one provider of Business Process Outsourcing (BPO) services to the government health plan market by a leading independent research firm. Brown-Wilson Group's well-regarded guide, "The Black Book of Outsourcing," has again ranked TMG Health atop all BPO vendors in the category of Medicare and Medicaid Managed Care services.
Jack Tighe, TMG Health's President and CEO, notes the significance of this latest accolade. "With today's turbulent healthcare marketplace, Business Process Outsourcing is attracting heightened interest on the part of insurers, health plans, and others nationally. As more and more organizations discover the many benefits of BPO, it's a tribute to TMG Health's 1,400+ employees that our organization continues to be recognized as the industry's leader," says Tighe. "The extensive analysis Brown-Wilson conducts makes it particularly gratifying to again earn this honor."
The Black Book methodology employs an online survey instrument conducted over an eight week period each year. Hundreds of thousands of invitations are distributed and survey respondents are given an "open-text" opportunity to identify client experiences in eighteen Black Book key performance indicators that had the most influence on their business performance over the course of the past year. Clients weighted indicators on trust, reliability, and customer relationships as those most influencing their vendor selection decisions in 2009.
ABOUT BROWN-WILSON GROUP
Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, (a Data Monitor Company) measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.
ABOUT TMG HEALTH
TMG Health, Inc. is the leading provider of strategic and component Business Process Outsourcing (BPO) services to the Medicare, Medicaid and health plan markets. TMG Health offers an innovative suite of technology-enabled services to a growing number of insurers, health plans, provider-sponsored plans, and self-sponsored employers in the Medicare Advantage, Part D, Medicaid Managed Care, SCHIP, and Group Retiree health plan markets.
A subsidiary of Health Care Service Corporation, the largest customer-owned health insurer in the United States, TMG Health serves over 28 health plans in all 50 states. TMG Health's client base consists of one of the nation's largest PBMs for Part D administration, 14 Blue Cross and Blue Shield plans, PFFS plans for individuals and group retirees, and one of the largest Special Needs Plans (SNP) in the nation. TMG Health is located in suburban Philadelphia with a National Operations Center in Northeastern Pennsylvania.
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SOURCE TMG Health