KING OF PRUSSIA, Pa., June 16 /PRNewswire/ -- TMG Health is committed to a company wide Quality Initiative designed to continually improve processes across the organization. The initiative focuses on the identification and company-wide adoption of Best Practices. This program, which started last year, focuses on Compliance, the modeling of TMG's business processes to the ISO 9001:2000 Quality Management Standard and to processes identified in their SAS 70 Type II audit reports. By identifying and implementing best practices, TMG Health clients will gain the benefit of industry leading business processes tailored to meet CMS stringent demands for operational excellence. TMG has registered to the ISO 9001:2000 Quality Management Standard and is preparing for the subsequent audit in 2009. TMG's ability to meet the requirement of ISO 9001:2000 registration provides a disciplined, documented approach toward building preventive maintenance into services and products and to avoid the need for corrective actions. Another element of TMG Health's Quality Initiative is an ISO Process Auditing program which acknowledges and propagates Best Practices within TMG, ensures conformity of the Quality Management System to the requirements of the ISO 9001:2000 standard, identifies opportunities to reduce errors and re-work, and provides job enrichment and cross-functional training to internal process auditors. To support TMG's commitment to quality, TMG's Executive Sponsored Quality Roundtable identifies quality plans and initiatives within each organizational function. The team determines the Best Practices inherent within each of the respective plan areas, identifies the best practices for use across the organization, implements these practices in as many departments as feasible, and sets a plan for the achievement of continuous improvement. TMG Health's Quality Improvement Teams (QITs) bring focus and precision to process improvement efforts. The QITs typically operate within a 3 - 6 month window and deliver value-added results to the organization related to identifying and implementing Best Practices and performance to industry benchmarks. QITs are comprised of management and non-management employees to ensure a cross-functional approach to Continuous Process Improvement. The QITs are a vital component in TMG's drive to be Best in Class. TMG began this quality initiative in the fall of 2007 and has launched 8 successful QITs. TMG's commitment to continuous improvement is evidenced by the goal of operating 4 - 6 QITs at one time. TMG Health also recognizes that the operational processes must be performed accurately and consistently and is heavily dependent upon a structured IT environment. TMG Health's IT systems and business processes are well-controlled by providing the client with a certified Statement on Auditing Standards (SAS) 70 Type II audit report. SAS 70 is the authoritative guidance that allows TMG to disclose control activities and processes to customers and customers' auditors in a uniform reporting format. This widely recognized auditing standard, developed by the American Institute of Certified Public Accountants, represents that a service organization has been through an in- depth audit of their control objectives and control activities. These audits certify the quality of TMG's internal controls and strengthen the business processes performed for clients. Jack Tighe, CEO and President of TMG Health, stated, "TMG stands committed to driving quality across the company. From senior management to the distributed work force, all will work together to strengthen the organization. The effect on our employees will be increased job satisfaction, an increased opportunity to contribute via teams, and an increased focus on quality. TMG's external stakeholders will benefit from increased satisfaction, an increase in error-free service delivery, and a quicker turnaround time for problem resolution." TMG Health will continue to implement best practices which demonstrate a visible and measurable commitment to ongoing process improvement. About TMG Health TMG Health is a technology-enabled, Business Process Outsourcing (BPO) services firm providing a variety of administrative services to the Medicare and Medicaid health plan markets. As the leading vendor in this field, TMG Health provides operational outsourcing solutions and information systems for health plans, providers and insurers. TMG Health is the most experienced vendor in the market and has the broadest solution set serving 36 health plans in all 50 states. TMG Health's client base consists of one of the nation's largest PBMs for Part D administration insurance carriers, 14 Blue Cross and Blue Shield plans, several national start-up PFFS plans for individuals and group retirees, and the fastest growing PFFS plan and the fastest growing Special Needs Plan (SNP) in the nation. TMG Health serves over 1.8 million Medicare and Medicaid members. Benefits of partnering with TMG Health include state of the art systems, rapid implementations, reduced capital costs, fixed operational costs and proven regulatory compliance. For more information, visit www.tmghealth.com.
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SOURCE TMG Health