TMG Health Commitment to ISO 9001:2000 Quality Management Standard and SAS 70 Type II Audit Results

Jun 16, 2008, 01:00 ET from TMG Health

    KING OF PRUSSIA, Pa., June 16 /PRNewswire/ -- TMG Health is committed
 to a company wide Quality Initiative designed to continually improve
 processes across the organization. The initiative focuses on the
 identification and company-wide adoption of Best Practices. This program,
 which started last year, focuses on Compliance, the modeling of TMG's
 business processes to the ISO 9001:2000 Quality Management Standard and to
 processes identified in their SAS 70 Type II audit reports. By identifying
 and implementing best practices, TMG Health clients will gain the benefit
 of industry leading business processes tailored to meet CMS stringent
 demands for operational excellence.
     TMG has registered to the ISO 9001:2000 Quality Management Standard and
 is preparing for the subsequent audit in 2009. TMG's ability to meet the
 requirement of ISO 9001:2000 registration provides a disciplined,
 documented approach toward building preventive maintenance into services
 and products and to avoid the need for corrective actions.
     Another element of TMG Health's Quality Initiative is an ISO Process
 Auditing program which acknowledges and propagates Best Practices within
 TMG, ensures conformity of the Quality Management System to the
 requirements of the ISO 9001:2000 standard, identifies opportunities to
 reduce errors and re-work, and provides job enrichment and cross-functional
 training to internal process auditors.
     To support TMG's commitment to quality, TMG's Executive Sponsored
 Quality Roundtable identifies quality plans and initiatives within each
 organizational function. The team determines the Best Practices inherent
 within each of the respective plan areas, identifies the best practices for
 use across the organization, implements these practices in as many
 departments as feasible, and sets a plan for the achievement of continuous
     TMG Health's Quality Improvement Teams (QITs) bring focus and precision
 to process improvement efforts. The QITs typically operate within a 3 - 6
 month window and deliver value-added results to the organization related to
 identifying and implementing Best Practices and performance to industry
 benchmarks. QITs are comprised of management and non-management employees
 to ensure a cross-functional approach to Continuous Process Improvement.
 The QITs are a vital component in TMG's drive to be Best in Class. TMG
 began this quality initiative in the fall of 2007 and has launched 8
 successful QITs. TMG's commitment to continuous improvement is evidenced by
 the goal of operating 4 - 6 QITs at one time.
     TMG Health also recognizes that the operational processes must be
 performed accurately and consistently and is heavily dependent upon a
 structured IT environment. TMG Health's IT systems and business processes
 are well-controlled by providing the client with a certified Statement on
 Auditing Standards (SAS) 70 Type II audit report. SAS 70 is the
 authoritative guidance that allows TMG to disclose control activities and
 processes to customers and customers' auditors in a uniform reporting
 format. This widely recognized auditing standard, developed by the American
 Institute of Certified Public Accountants, represents that a service
 organization has been through an in- depth audit of their control
 objectives and control activities. These audits certify the quality of
 TMG's internal controls and strengthen the business processes performed for
     Jack Tighe, CEO and President of TMG Health, stated, "TMG stands
 committed to driving quality across the company. From senior management to
 the distributed work force, all will work together to strengthen the
 organization. The effect on our employees will be increased job
 satisfaction, an increased opportunity to contribute via teams, and an
 increased focus on quality. TMG's external stakeholders will benefit from
 increased satisfaction, an increase in error-free service delivery, and a
 quicker turnaround time for problem resolution."
     TMG Health will continue to implement best practices which demonstrate
 a visible and measurable commitment to ongoing process improvement.
     About TMG Health
     TMG Health is a technology-enabled, Business Process Outsourcing (BPO)
 services firm providing a variety of administrative services to the
 Medicare and Medicaid health plan markets. As the leading vendor in this
 field, TMG Health provides operational outsourcing solutions and
 information systems for health plans, providers and insurers. TMG Health is
 the most experienced vendor in the market and has the broadest solution set
 serving 36 health plans in all 50 states. TMG Health's client base consists
 of one of the nation's largest PBMs for Part D administration insurance
 carriers, 14 Blue Cross and Blue Shield plans, several national start-up
 PFFS plans for individuals and group retirees, and the fastest growing PFFS
 plan and the fastest growing Special Needs Plan (SNP) in the nation. TMG
 Health serves over 1.8 million Medicare and Medicaid members. Benefits of
 partnering with TMG Health include state of the art systems, rapid
 implementations, reduced capital costs, fixed operational costs and proven
 regulatory compliance. For more information, visit
Media Contact Judy Cohen (610)964-8440 ext. 203