Top-Ranked Villanova University Announces New 100% Online IT Service Management Program

TAMPA, Fla., Nov. 17, 2011 /PRNewswire/ -- With today's explosion of data pushing the volume of business information to unprecedented levels, the ability to manage it all can make or break an organization. U.S. News-ranked Villanova University's new Master Certificate in IT Service Management program shows professionals how to efficiently manage IT systems, while saving their organization time and money. This is accomplished, in part, by mastering high-quality IT service management practices such as those found in the IT Infrastructure Library (ITIL®).

In addition to expanding professionals' ITIL-specific knowledge, the three-course master certificate program offers a variety of skills to enhance projects and increase quality, including methods to identify, plan, deliver and support IT services. The Master Certificate prepares professionals for EXIN's ITIL® v3 Foundation exam (Villanova is an Accredited Training Provider with EXIN), which certifies their knowledge of ITIL terminology, structure and basic concepts, plus core principles of ITIL practices for service management.

ITIL® Foundation Plus, the first new course in the IT Service Management program, is designed for IT professionals in both public and private sectors who are interested in developing their knowledge regarding process and service improvements. High-quality IT service management practices found in ITIL allow data to be collected, analyzed and distributed for maximum effectiveness in many industries including healthcare and higher education.

Each of the three Villanova courses in the IT Service Management program is presented 100% online with multimedia video-based lectures powered by University Alliance. Moreover, Villanova's online faculty and staff possess the expertise and interactive teaching methods to create a dynamic learning experience where students use a proven combination of virtual classroom tools, online-instructor-led discussions and streaming video with 24/7 access.

"Villanova's approach to IT service management training is comprehensive. While it covers the processes, vocabulary and concepts contained in the IT Infrastructure Library, it provides much broader insight into how IT organizations can improve their overall effectiveness and efficiency," states Jill Knapp, Villanova faculty and consultant, and 12-time ITL-certified systems professional.

About Villanova University

Founded in 1842, Villanova University is the worldwide leader in professional education online. A traditional, accredited university located in Villanova, Pennsylvania, it has more than 106,000 alumni, NCAA Division I athletic teams, unparalleled academic and technical support, and an outstanding faculty - over 90% of whom hold the highest degrees in their field. Villanova has been ranked the #1 Regional University in the North by U.S.News & World Report for nearly two decades.

About University Alliance

The University Alliance (UA) facilitates the promotion and online delivery of associate's, bachelor's and master's degrees as well as professional certificate programs from the nation's leading traditional universities and institutions. Powered by UA's technology and support services, its university partners have surpassed 450,000 online enrollments - making UA the largest facilitator of e-learning in the country. University partners include Villanova University, the University of Notre Dame's Mendoza College of Business, Michigan State University, Tulane University's Freeman School of Business, the University of San Francisco, The University of Vermont, Florida Institute of Technology, The University of Scranton, Jacksonville University and Dominican University.


Sandy Levine, VP of Marketing Services
Bisk Education/University Alliance Online
9417 Princess Palm Avenue, Tampa, FL 33619
813-621-6200, ext. 328

This press release was issued through eReleases(R).  For more information, visit eReleases Press Release Distribution at

SOURCE University Alliance


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