DRAPER, Utah, March 2 /PRNewswire-FirstCall/ -- UCN (a division of Buyers United(TM), Inc. (OTC Bulletin Board: BYRS)), a provider of business telecommunication services including contact center software applications delivered through a national VoIP network, announced today that its inContact product has been named a "Best of Show" winner at Technology Marketing Corporation (TMC(TM))'s INTERNET TELEPHONY(R) Conference and EXPO Miami 2004. UCN has combined its long distance VoIP service with inContact, our suite of pre-integrated, advanced contact center applications hosted within the network, enabling UCN to offer features and functions billed by-the-month, tracked by-the-minute. UCN owns the network and the applications that run within the network, and therefore is able to offer price-acceptable solutions that improve agent productivity, customer service quality and operational efficiency. Among the features that have been pre-integrated into the product are: Interactive voice response (IVR), skills-based automated contact routing (ACD), computer-telephony integration (CTI), predictive dialer, call blending, automated call back and support for multi-media contact strategies (voice, email, chat, fax) through a common queue. InContact is supported by a programming tool, inControl(TM), that enables any business to custom design call and contact flows to meet the specific requirements of its business. "The Best of Show products and services winners reflect their company's contributions to -- and leadership position in -- the IP telephony/VoIP industry," said TMC President and Conference Co-Chairman, Rich Tehrani. Said Paul Jarman, UCN President, "We are very pleased with the industry recognition of our unique technology that enables contact centers of all sizes to increase productivity and provide outstanding customer services." About INTERNET TELEPHONY Held twice a year, the INTERNET TELEPHONY show is an industry leading event focused on VoIP and other IP telephony-based solutions. A full list of winners will appear in the April 2004 issue of INTERNET TELEPHONY magazine. For more information visit their web site at: http://www.tmcnet.com/enews/2004/022604a.htm About UCN UCN, a division of Buyers United, Inc., is a full service provider of long distance services over its national VoIP network and a developer of hosted, telephony software applications. The inContact suite of products is an integrated package of advanced contact handling/contact management applications and development tools. The UCN vision is to offer an affordable, flexible migration path from call center to contact center, enabling a business to respond quickly to its customers' requirements for voice, email and chat contact strategies. For more information visit the UCN web site at http://www.ucn.net . Safe Harbor Statement The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements.
SOURCE Buyers United, Inc.