DRAPER, Utah, March 2 /PRNewswire-FirstCall/ -- UCN (a division of Buyers
United(TM), Inc. (OTC Bulletin Board: BYRS)), a provider of business
telecommunication services including contact center software applications
delivered through a national VoIP network, announced today that its inContact
product has been named a "Best of Show" winner at Technology Marketing
Corporation (TMC(TM))'s INTERNET TELEPHONY(R) Conference and EXPO Miami 2004.
UCN has combined its long distance VoIP service with inContact, our suite
of pre-integrated, advanced contact center applications hosted within the
network, enabling UCN to offer features and functions billed by-the-month,
tracked by-the-minute. UCN owns the network and the applications that run
within the network, and therefore is able to offer price-acceptable solutions
that improve agent productivity, customer service quality and operational
efficiency. Among the features that have been pre-integrated into the product
are: Interactive voice response (IVR), skills-based automated contact routing
(ACD), computer-telephony integration (CTI), predictive dialer, call blending,
automated call back and support for multi-media contact strategies (voice,
email, chat, fax) through a common queue. InContact is supported by a
programming tool, inControl(TM), that enables any business to custom design
call and contact flows to meet the specific requirements of its business.
"The Best of Show products and services winners reflect their company's
contributions to -- and leadership position in -- the IP telephony/VoIP
industry," said TMC President and Conference Co-Chairman, Rich Tehrani.
Said Paul Jarman, UCN President, "We are very pleased with the industry
recognition of our unique technology that enables contact centers of all sizes
to increase productivity and provide outstanding customer services."
About INTERNET TELEPHONY
Held twice a year, the INTERNET TELEPHONY show is an industry leading
event focused on VoIP and other IP telephony-based solutions. A full list of
winners will appear in the April 2004 issue of INTERNET TELEPHONY magazine.
For more information visit their web site at:
UCN, a division of Buyers United, Inc., is a full service provider of long
distance services over its national VoIP network and a developer of hosted,
telephony software applications. The inContact suite of products is an
integrated package of advanced contact handling/contact management
applications and development tools. The UCN vision is to offer an affordable,
flexible migration path from call center to contact center, enabling a
business to respond quickly to its customers' requirements for voice, email
and chat contact strategies. For more information visit the UCN web site at
Safe Harbor Statement The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking information made on the Company's
behalf. All statements, other than statements of historical facts which
address the Company's expectations of sources of capital or which express the
Company's expectation for the future with respect to financial performance or
operating strategies, can be identified as forward-looking statements. Such
statements made by the company are based on knowledge of the environment in
which it operates, but because of the factors previously listed, as well as
other factors beyond the control of the Company, actual results may differ
materially from the expectations expressed in the forward-looking statements.
SOURCE Buyers United, Inc.