EDISON, N.J., Jan. 10 /PRNewswire/ -- UniPress Software, Inc., a leading provider of web-based help desk and support automation software, today announced that its FootPrints(R) help desk software now supports the MySQL(TM) database for both Linux(TM) and Sun(R) Solaris(TM) platforms. Extending its portfolio of databases to meet the growing help desk and support needs of today's mid-sized companies and enterprise organizations, FootPrints' support for MySQL provides a flexible and reliable platform that fully complements the web-based features and functionality of FootPrints. FootPrints offers a 100% web-based help desk software system to automate internal and external support processes via the Internet, and deliver online self-service capabilities. FootPrints support for MySQL provides organizations with a fast and reliable database repository to centralize all help desk activities, processes, and data. As a result, organizations can significantly improve the speed and responsiveness of their help desk and support activities and fully leverage FootPrints' flexibility and web-based capabilities, including centralized problem tracking and management, task automation, comprehensive knowledge management, email integration, and LDAP integration with corporate contact address books. The MySQL database is designed to maximize speed and reliability, without the high prices of other relational databases. Its robust architecture makes it extremely fast and easy to customize. MySQL is architected for the web and includes key features necessary for business-critical applications, such as support for transactions and row-level locking. It handles extremely large datasets and supports many programming languages and most platforms. "With the integration of FootPrints and MySQL, UniPress can now provide customers with the added speed and performance of the world's most popular open source database. MySQL's flexible, customizable architecture and relational database is especially well-designed for use with Internet applications, offering the perfect complement to the FootPrints software," explained Mark Krieger, President of UniPress. "FootPrints' support for MySQL allows organizations to effectively manage their help desk and support operations while continuing to operate on their existing MySQL database." In addition to MySQL, FootPrints supports a range of databases including Oracle, Microsoft(R) Access, and Microsoft SQL Server. Pricing & Availability FootPrints for MySQL is available today at the same price as the traditional FootPrints product, with an initial starter pack at $3,995 for the first three agent users, plus $995 for each additional agent user. Volume, site, and concurrent user pricing is available. This functionality is available as a free upgrade for current FootPrints customers. For more information, contact UniPress at 800-222-0550 or 732-287-2100, or visit www.unipress.com. About UniPress Software, Inc. Headquartered in Edison, New Jersey, UniPress Software, Inc. develops web- based help desk and customer problem management software. The company's FootPrints(R) product line includes FootPrints and FootPrints for Exchange along with integrated IT asset discovery and tracking, support for Microsoft(R) SMS Asset Management, direct access to contact records in LDAP- based corporate directories, integration with RightAnswers' Knowledge-Paks(R) online support solutions libraries, email encryption, change & configuration management, and live eSupport add-on modules. The products have over 150,000 active users at corporate organizations, government offices, and educational institutions worldwide. UniPress has been developing and marketing software for 20 years, serving more than 22,000 customers since its inception in 1983. For more information, contact UniPress at 732-287-2100, or access the company's web site, www.unipress.com.
SOURCE UniPress Software, Inc.