UniPress Adds MySQL Database Support to FootPrints Help Desk Software, Delivering a Powerful Platform to Improve Speed and Performance

Jan 10, 2003, 00:00 ET from UniPress Software, Inc.

    EDISON, N.J., Jan. 10 /PRNewswire/ -- UniPress Software, Inc., a leading
 provider of web-based help desk and support automation software, today
 announced that its FootPrints(R) help desk software now supports the MySQL(TM)
 database for both Linux(TM) and Sun(R) Solaris(TM) platforms. Extending its
 portfolio of databases to meet the growing help desk and support needs of
 today's mid-sized companies and enterprise organizations, FootPrints' support
 for MySQL provides a flexible and reliable platform that fully complements the
 web-based features and functionality of FootPrints.
     FootPrints offers a 100% web-based help desk software system to automate
 internal and external support processes via the Internet, and deliver online
 self-service capabilities. FootPrints support for MySQL provides organizations
 with a fast and reliable database repository to centralize all help desk
 activities, processes, and data. As a result, organizations can significantly
 improve the speed and responsiveness of their help desk and support activities
 and fully leverage FootPrints' flexibility and web-based capabilities,
 including centralized problem tracking and management, task automation,
 comprehensive knowledge management, email integration, and LDAP integration
 with corporate contact address books.
     The MySQL database is designed to maximize speed and reliability, without
 the high prices of other relational databases. Its robust architecture makes
 it extremely fast and easy to customize. MySQL is architected for the web and
 includes key features necessary for business-critical applications, such as
 support for transactions and row-level locking. It handles extremely large
 datasets and supports many programming languages and most platforms.
     "With the integration of FootPrints and MySQL, UniPress can now provide
 customers with the added speed and performance of the world's most popular
 open source database. MySQL's flexible, customizable architecture and
 relational database is especially well-designed for use with Internet
 applications, offering the perfect complement to the FootPrints software,"
 explained Mark Krieger, President of UniPress. "FootPrints' support for MySQL
 allows organizations to effectively manage their help desk and support
 operations while continuing to operate on their existing MySQL database."
     In addition to MySQL, FootPrints supports a range of databases including
 Oracle, Microsoft(R) Access, and Microsoft SQL Server.
     Pricing & Availability
     FootPrints for MySQL is available today at the same price as the
 traditional FootPrints product, with an initial starter pack at $3,995 for the
 first three agent users, plus $995 for each additional agent user. Volume,
 site, and concurrent user pricing is available.  This functionality is
 available as a free upgrade for current FootPrints customers. For more
 information, contact UniPress at 800-222-0550 or 732-287-2100, or visit
     About UniPress Software, Inc.
     Headquartered in Edison, New Jersey, UniPress Software, Inc. develops web-
 based help desk and customer problem management software. The company's
 FootPrints(R) product line includes FootPrints and FootPrints for Exchange
 along with integrated IT asset discovery and tracking, support for
 Microsoft(R) SMS Asset Management, direct access to contact records in LDAP-
 based corporate directories, integration with RightAnswers' Knowledge-Paks(R)
 online support solutions libraries, email encryption, change & configuration
 management, and live eSupport add-on modules. The products have over 150,000
 active users at corporate organizations, government offices, and educational
 institutions worldwide. UniPress has been developing and marketing software
 for 20 years, serving more than 22,000 customers since its inception in 1983.
 For more information, contact UniPress at 732-287-2100, or access the
 company's web site, www.unipress.com.

SOURCE UniPress Software, Inc.