Verizon Identifies Solution Enabling VoIP Companies to Connect to E 911 Emergency Calling System

Connection to Verizon's 911 Network in New York City Expected This Summer

Apr 26, 2005, 01:00 ET from Verizon

    NEW YORK, April 26 /PRNewswire/ -- Verizon will provide Voice-over-
 Internet-Protocol (VoIP) service providers and their vendors the ability to
 use Verizon's Enhanced 911 emergency calling system to connect VoIP customer
 911 calls to Public Safety Answering Points (PSAPs).
     "Working with VoIP companies and their vendors, we have identified a means
 to route VoIP calls so that they appear in emergency response centers much the
 way wireline and wireless 911 calls do," said Michael O'Connor, executive
 director of federal regulatory affairs for Verizon.
     The E 911 system directs a 911 caller to the appropriate local government
 emergency response center, known as a Public Safety Answering Point.  The call
 travels over a dedicated network and automatically provides the PSAP operator
 with the name and address associated with the caller's telephone number.
 This information, which the operator receives almost instantaneously, allows
 public safety officials to dispatch help quickly, when seconds count.
 Automatic location information is especially helpful if the caller is unable
 to speak or drops off the line.  Currently, most VoIP emergency-service
 offerings do not provide the emergency response center with name, address or
 callback number.
     Verizon expects that by this summer, VoIP providers and their vendors will
 be able to provide their customers in New York City with E 911 service.  If
 the New York City model is successful, it will be replicated in other
     Initially, only wireline carriers connected directly to the E 911 system.
 Subsequently, wireless carriers were connected.
     "With the recent and rapid growth of VoIP service, we needed to find a way
 to integrate VoIP providers into the E 911 system in a manner that would
 reliably serve VoIP end-users and that at the same time would not compromise
 the safety and reliability of the E 911 system for other users," said
 O'Connor.  "After discussions with VoIP providers and the emergency services
 community, we believe that we have identified an arrangement that meets the
 needs of both groups and enables VoIP providers to offer their customers
 significantly better 911 services than they receive today.
     "And, unlike proposals previously made by the VoIP community, the
 arrangement does not introduce new types of security vulnerabilities to the
 E 911 system."
     O'Connor stressed that even after VoIP providers get access to the E 911
 system, VoIP providers and VoIP customers will still need to provide
 up-to-date location information to ensure that the 911 call is routed to the
 appropriate PSAP.  If a VoIP customer does not update his or her service
 location, the 911 call will not reach the appropriate PSAP.
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 (NYSE:   VZ) is one of the world's leading providers of communications services.
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 serving 43.8 million voice and data customers across the United States.
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 operations and investments, primarily in the Americas and Europe.  For more
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SOURCE Verizon