Vidtel and NobelBiz Enable Contact Center Video Conferencing Cloud-based, platform-agnostic solution enables high-quality, cost-effective video conferences with customers using Skype and GoogleTalk - an industry first
CARLSBAD, Calif. and SUNNYVALE, Calif., June 7, 2012 /PRNewswire/ -- Vidtel and NobelBiz today announced a partnership that provides contact centers with a cost-effective, zero-complexity solution for using video conferencing to enhance customer care. The agreement is the industry's first between a video conferencing service provider and a contact center provider, and it highlights the increasing importance of video as a way for enterprises and other organizations to communicate with their customers.
Under the new agreement, NobelBiz will offer its 500-plus contact center customers access to Vidtel's cloud-based gateway service, the first such solution for the contact center industry. As a result, NobelBiz customers will be able to quickly and cost-effectively extend their SIP-based video infrastructure to communicate with consumers who use Skype and GoogleTalk and for video calling.
"Enterprises increasingly understand how video conferencing enables a richer, more interactive experience, and contact centers are no exception," said Vidtel CEO Scott Wharton. "But a lack of interoperability between SIP-based platforms and consumer services such as Skype has prevented them from leveraging the power of video. The combination of NobelBiz and Vidtel eliminates that barrier and enables contact centers to provide a superior customer experience."
"Until now, the only video solutions that our contact center customers had access to were proprietary. This deal immediately makes available the hundreds of millions of people using networks like Skype and Google Talk," said NobelBiz president Jamie Siminoff. "Video delivers a more meaningful customer interaction, and by allowing a consumer to use an existing network, NobelBiz customers can now leverage that channel at scale."
James Siminoff, NobelBiz president, will present the Vidtel-NobelBiz solution at the 8th Annual Contact Center Technology Forum & Supplier Expo June 7 in Livingston, N.J.
Founded in 2008, Vidtel is the pioneer of any-to-any video conferencing service, providing compatibility between a diverse set of business-grade and consumer-grade video endpoints. Vidtel enables even small and medium enterprises to affordably experience the productivity of high-quality video conferencing between dispersed employees, partners, and customers. Vidtel is located in the heart of Silicon Valley in Sunnyvale, CA.
NobelBiz, Inc. is a facilities-based carrier specialized in providing value-added long distance services to contact centers. NobelBiz sells services directly to major call center clients operating hundreds of call centers worldwide. NobelBiz offers LocalTouch™ and SMART Touch™ services that enhance the effectiveness of both inbound and outbound calling campaigns.
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