Virgin Launches New Personal Tech Support in the US

NEW YORK, March 5, 2012 /PRNewswire/ -- We love our digital lifestyles, but sometimes the stress of dealing with technology that is confusing or failure-prone is just too much. That's why Virgin, today, announced a new service, Virgin Digital Help, to support the growing number of US consumers who feel overwhelmed by the 'digital stress' associated with their increasingly complex digital lifestyles.

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Already enjoying rapid growth in the UK, Virgin Digital Help (www.virgindigitalhelp.com) is a personal tech-support service brought to you by the same trusted brand behind companies like Virgin Atlantic and Virgin Mobile. The new service is available to anyone in the US who wants to save time and the aggravation of fixing web and email issues, computers, smartphones, viruses – anything digital. From just $30 per fix to $15 per month for ongoing service plans, Virgin Digital Help can save time and distress, 24/7.

"No one likes it when computers, iPads or phones won't do the things you want," said Sir Richard Branson. "You can either spend a lot of time trying to solve it, or call Virgin Digital Help and get a quick and stress-free fix."

According to Virgin Digital Help's research, 66 percent of consumers feel they spend too much time either trying to fix tech-related issues themselves or waiting for help. Meanwhile, 24 percent are too overwhelmed to get the issue resolved at all. By offering a range of personal tech-support services, Virgin Digital Help is able to resolve the amount of digital fatigue experienced by consumers everywhere.

"It's an exciting time for Virgin Digital Help as we continue to challenge the way consumers view technical-support," said Mustafa Khanbhai, co-founder and Director of Virgin Digital Help. "Many of our customers in the UK even turn to us when at work to save time from waiting on IT. We expect US users will similarly come to embrace Virgin Digital Help as a can't-live-without-it lifesaver."

Virgin Digital Help offers highly trained expert technicians 24/7 to provide remote assistance over the telephone, through live and automated chat sessions, via email or a combination of these services. Technical experts, known as Virgin Digital Help's Champs, leverage support tools to analyze, diagnose and resolve 90 percent of the problems that come their way, the first time.

Anyone experiencing technical issues can call 1-866-805-2448 or visit www.virgindigitalhelp.com to learn more.

About Virgin Digital Help

Virgin Digital Help (VDH) is your own 24X7 personal tech support on standby. With expertise in a broad array of electronics and software, VDH supports your digital lifestyle by providing quick solutions to most digital issues with convenient features such as live-chat and call scheduling. VDH is a Virgin Group company. Visit www.virgindigitalhelp.com.

Contact:
Chris Blake/Crisel Ortiz
415/989-9000
[email protected] or [email protected]  

SOURCE Virgin Digital Help