Virgin Mobile USA Deploys Telespree Communications Self-Service Activation Technology Over-The-Air Activation Eliminates Manual Programming of Phone, Making an

Easy, Convenient Consumer Solution



    SAN FRANCISCO, Dec. 11 /PRNewswire/ -- Telespree Communications, the
 leading device based self-service platform provider for wireless carriers
 and Mobile Virtual Network Operators (MVNOs), announced that Virgin Mobile
 USA has deployed Telespree's Over-The-Air (OTA) solution to automate its
 mobile handset programming process. Virgin Mobile USA (NYSE:   VM), a leading
 national provider of wireless communications services without annual
 contracts serving nearly five million customers, implemented Telespree's
 solution to further improve its customer experience.
 
     "At Virgin Mobile USA, we are continually working to enhance our
 award-winning customer service processes," said James Gamm, vice president
 of Information Technology for Virgin Mobile USA. "With Telespree, we
 focused on the device programming process, eliminating manual entry and any
 associated errors, creating an even simpler and more convenient consumer
 experience. Virgin Mobile USA customers can purchase a cool, new phone and
 get it programmed quickly, allowing them to begin using service immediately
 after activation without any hassles."
 
     Virgin Mobile USA deployed Telespree technology for first time
 programming of new devices as well as for existing users who want to change
 or upgrade their mobile phones. The phone is automatically programmed,
 without manual inputs or assistance from customer care agents via the
 Telespree OTA process. Virgin Mobile USA began incorporating the Telespree
 programming solution on Virgin Mobile USA handsets in the third quarter
 2007, and plans to implement the OTA solution in all new Virgin Mobile USA
 handsets.
 
     "Telespree's over-the-air solution helps Virgin Mobile USA reduce
 variable support and customer care costs while staying at the forefront of
 customer service," said Bill deKay, CEO for Telespree.
 
     Telespree's self-service solution streamlines wireless device
 programming and provisioning of voice and data devices. The Telespree
 platform delivers secure authentication and over-the-air device programming
 to any non-active, wireless device without customer care or inputs. The
 self-service platform allows carriers to offer 100% automated device
 programming as well as service enrollment and ongoing account maintenance
 to customers and retail channels, resulting in significantly lower customer
 support costs and an improved end-user experience.
 
     About Telespree Communications
 
     Telespree is the mobile industry's leading device based self-service
 platform provider. Telespree's innovative network solution transforms any
 wireless device into a convenient customer self-service terminal, allowing
 carriers and MVNOs to reduce customer and distribution costs while at the
 same time improving the end-user experience. Telespree has created the
 industry's first self-service platform for automated activation,
 programming, service enrollment and ongoing account maintenance using only
 the device without the aid of a sales clerk, call center or manual
 processes. To learn more about Telespree, visit http://www.telespree.com
 
 
 

SOURCE Telespree Communications

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