Small businesses looking to take advantage of the cost-effectiveness of traditional hosted PBX services and VoIP technology now have the best of both worlds. Customers will be able to mix and match a VoIP network, softphone and handset to best meet their needs for features, cost and reliability. In addition, clients can choose VoIP calls for cost savings or traditional phone service (PSTN) for calls to landlines or cellular phones, or enable both and let the system automatically send calls via the most appropriate method.
"Virtual PBX is making a market-leading move here," said
A hosted PBX service provides customers with advanced phone answering and call routing features without the expense of purchasing PBX hardware or the added costs of installation, ongoing maintenance and support. Virtual PBX was the first company to bring this service to market. Hosted PBX services have become very popular among small businesses due to the inviting combination of low upfront costs and high-end business features.
"Conventional hosted PBX services send all calls over the standard phone
network, whether to land lines, cell phones or even VoIP phones," said
With this announcement, Virtual PBX is providing a "blended" service, allowing calls to be routed however the client wants with the attendant benefits for each technology. Calls sent directly to landlines or cell phones over the PSTN typically have the highest quality, but cost more. IP-based calls usually cost less and can often be bundled with extra services. In addition, calls sent from Virtual PBX will go directly to the appropriate network, eliminating the quality issues that can arise when calls are translated between standard phone lines and VoIP.
Since hosted PBX providers that support native VoIP traffic usually have closed, proprietary implementations, little choice of providers is given to clients. Customers have usually been locked into VoIP, softphone and even telephone handset offerings from the same company that provides the PBX service. Virtual PBX is giving its users more choice by supporting open standards. Rather than being limited to the features and capabilities of just a single vendor, clients can choose the offering that best fits their needs. Virtual PBX believes that this will ultimately provide richer services for clients, since each player can bring unique content and features to the table. At the same time, total costs can be cut by sending more traffic through less expensive technologies. There is no extra cost from Virtual PBX for accessing softphones as opposed to other players who charge extra for proprietary digital-enabled phone extensions.
Support for Standards
The company's first implementation, available now, works with any solution
that is fully SIP-compliant and uses North America Numbering Plan (NANP) phone
numbering for destination identification. This approach will interoperate with
Gizmo5's popular Macintosh and Microsoft Windows VoIP software, giving Virtual
PBX clients a free softphone while competitors charge for PC clients. It will
also work with numerous university phone systems -- such as those at
Virtual PBX and Gizmo5 have worked together to integrate software and
services to provide a reliable and cost-effective SMB solution. "We welcome
Virtual PBX to the open-system SIP community and see strong potential benefit
for users who combine offerings from Virtual PBX and Gizmo5," said
About Virtual PBX
Virtual PBX believes you never get a second chance to make a good first impression -- especially when it comes to serving your customers. Our hosted PBX phone service gives small and growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike. For more information on how your business can benefit from our innovation and passionate commitment to great customer service, visit us on the Web at http://www.virtualpbx.com.
Virtual PBX is a trademark of VirtualPBX.com, Inc. All other trademarks are the property of their respective owners.
Media Contacts: Kenn Durrence The Hoffman Agency (408) 975-3097 firstname.lastname@example.org Greg Brashier COO VirtualPBX.com, Inc. (888) 825-0800, ext. 333 email@example.com
SOURCE Virtual PBX