SAN JOSE, Calif. and FORT LAUDERDALE, Fla., Oct. 30 /PRNewswire/ --
Virtual PBX(R), inventor of the hosted PBX service, today announced that
its customer, Reservations Services International, Inc. (RSI), is using PBX
Parachute(TM) as part of its hurricane preparedness plan. RSI, a
reservations company for dive trips throughout the Caribbean, makes
thousands of travel arrangements for its clients by phone each year, and
required a backup phone system to allow continuous business operations even
during emergency situations.
PBX Parachute is a remote backup phone system that mirrors a customer's
primary phone system, automatically and instantly taking over if the
on-site PBX phone equipment fails, or if the customer's office is
inaccessible. The system requires no on-site software or hardware. PBX
Parachute was put to the test by RSI in October 2005 when Hurricane Wilma
hit south Florida and knocked out the travel agency's power for 10 days.
"We had just completed our implementation of PBX Parachute the day
before Wilma hit," said Cheryl Arscott, president of Fort Lauderdale-based
RSI. Our existing PBX phone system went down but incoming calls were
immediately transferred over to the PBX Parachute backup, which transferred
the calls to our employees who answered from their homes or left voicemails
for us to call them back. We didn't miss a single customer call and our
business continued, virtually uninterrupted."
Prior to implementing PBX Parachute, the company had already taken
steps to protect other aspects of its business. "We already had emergency
plans in place to cover our computer systems and facility, but we wanted to
complete our plan by covering one of the most important components of our
business -- our phone system," added Arscott. "We chose PBX Parachute based
on the strong recommendation of one of our long-time clients. With PBX
Parachute, our customers are assured that we're open for business even in
the event of a hurricane."
Lessons Learned for 2006
Since Hurricane Wilma, Arscott has expanded RSI's hurricane-readiness
plans. RSI now has remote agents in Illinois, Massachusetts and South
Carolina, as well as an Orlando-based call center available during
emergencies. The company also has provided many of its employees with
traditional analog phones for use during power outages. The company is
currently preparing its outgoing messages on PBX Parachute to apply to
varying scenarios that could happen during a hurricane, storm or power
About Reservations Systems International
Reservation Services International (RSI) provides client branded
"private label" reservation services. Offering complete toll free (800)
reservation capabilities, airline reservations, customer service and an
on-line booking engine. RSI services resorts as well as adventure and dive
companies that want a U.S. based presence. In support of the reservation
process the newly formed RSI Marketing Group provides an a la carte menu of
marketing and P.R. options. For more information, call 954-351-9688 Ext.
105 or go to http://www.diveres.com .
About Virtual PBX
Virtual PBX pioneered the hosted PBX market, introducing the first
service of its class in 1997. Virtual PBX utilizes the public switched
telephone network and the internet to provide PBX functionality as a hosted
service. The three primary customer types for Virtual PBX services include
small businesses that want full PBX functionality without the capital and
support expense of installed equipment; companies of any size that need to
route calls to telecommuters or other employees outside of a main office;
and enterprises looking for phone system disaster recovery solutions.
Additional information about Virtual PBX can be found at
http://www.virtualpbx.com or by calling 888-825-0800.
NOTE: Virtual PBX is a registered trademark and PBX Parachute is a
trademark of VirtualPBX.com, Inc.
Tim Shisler/Corey Oiesen
Dovetail Public Relations
tim @ dovetailpr.com / corey @ dovetailpr.com
SOURCE Virtual PBX