SAN JOSE, Calif., Aug. 13 /PRNewswire/ -- Virtual PBX(TM), inventor of
the hosted PBX service, today announced a voicemail enhancement feature for
its technology-leading VirtualPBX Service. The new Voicemail Interrupt
feature is designed to give clients more control over voice messaging than
is possible with standard business phone systems by allowing users to
listen to messages as they are being left by the caller.
Voicemail Interrupt lets users listen to voicemail messages in real
time as they are being left on the system. If desired, the user can then
interrupt the voicemail message and speak with the caller directly without
losing control of the call until they hang up. With a typical business
phone system, once a call is sent to voicemail it is inaccessible to the
user. The only way for the user to know what the call was about is to play
back the message that was left. This is true for cell phones, PBX equipment
-- both hosted and hardware-based -- and virtually all business phone
systems, including VoIP. The new release is available immediately to all
Virtual PBX clients, at no additional cost.
"Few people realize that home answering machines can do something that
most business phone systems can't -- allow users listen in on voicemail as
it is being left and pick up the call at any time," said Greg Brashier, COO
of Virtual PBX. "With most business phone systems, whether premised-based
hardware or other hosted systems, calls sent to voicemail are on an
unstoppable one-way trip. With this release, we're giving our clients more
control of the call by allowing them to listen in to the message being left
and connect to the caller at any time."
Voicemail Interrupt, coupled with Virtual PBX's SmartID(TM) capability,
provides a wide variety of ways that users can know what a call is about
before they connect with the caller. SmartID tells users who the call is
from, what department in the company is being called, and whether a call is
business or personal in nature -- all before the user actually takes the
call. With the addition of Voicemail Interrupt, users can now also listen
to the voice message to learn the identity of the caller, determine the
sense urgency and decide whether or not to take the call.
Virtual PBX's target markets for the new feature are small companies
and firms with distributed workers, such as telecommuters. Incoming calls
are answered by the Virtual PBX system and then routed, per caller
selection, to an employee or department in any location. This original
"virtual office" phone system does not require employees to work in the
same office together -- adding flexibility to staffing and enabling client
businesses to reduce office expenses. No hardware or software is needed at
client sites, reducing capital and maintenance costs and IT staffing.
About Virtual PBX
Virtual PBX.com(R), Inc., pioneered the hosted PBX market, introducing
the first product of this class in 1997. Virtual PBX utilizes the public
service telephone network and the internet to provide PBX functionality as
a hosted service. The three primary uses for Virtual PBX services are in
small businesses that want full PBX functionality without the capital and
support expense of installed equipment, companies of any size that need to
route calls to telecommuters or other employees outside of a main office,
and enterprises looking for phone system disaster recovery solutions.
Additional information about VirtualPBX.com, Inc., can be found at
Virtual PBX and VirtualPBX.com are trademarks of VirtualPBX.com, Inc.
Bryan Ferraro/Corey Oiesen
Dovetail Public Relations
vpbx at dovetailpr.com
SOURCE Virtual PBX