BELLEVUE, Wash., Nov. 8 /PRNewswire/ -- vCustomer Corporation, a global
eServices company offering outsourced solutions for customer support and
management, announced that it closed an $11 million investment, with
$10 million funded by Warburg Pincus, one of the largest and most established
private equity and venture capital firms, in its second round of funding.
vCustomer leverages its highly-trained customer support agents and IT
professionals in New Delhi and Bombay, India, and Renton, WA, to offer
best-of-breed eCRM solutions and quality outsourced customer service to
U.S.-based companies at a significant discount to US contact center costs.
Proceeds from the investment will be used to further enhance vCustomer's
global network architecture, to increase the company's Global Contact Centers
two-fold by early 2001, and to accelerate marketing and sales efforts.
"Our investment in vCustomer shows our commitment to high-growth companies
that capitalize on collaboration between the US and India," said Chip Kaye,
Executive Managing Director of Warburg Pincus. "Their ability to leverage the
Internet to deliver superior customer support solutions from India allows them
to fill a growing demand among competitive businesses at major cost savings to
vCustomer has taken lead as an eCRM outsourced solution provider with
unparalleled focus on recruiting India's most talented, English-speaking
workforce. By building out a robust communications network as well as creating
multiple centers in India, vCustomer ultimately offers a flexible, reliable,
and highly scalable solution to businesses seeking the advantages of offshore
"vCustomer's ability to execute business in India is a unique advantage,"
added Maya Chorengel, a Vice President from Warburg Pincus's Silicon Valley
office who will be joining vCustomer's Board of Directors. "Their knowledge of
the customer service requirements of US companies and their strategies to
integrate the best people, services and technology diminish cultural and
distance factors and bring a host of competitive advantages to the forefront."
Sanjay Kumar, CEO of vCustomer, stated, "We are excited to have a global
partner like Warburg Pincus as a major investor in vCustomer. Their
unparalleled experience is an asset to our team and corporate objectives."
About Warburg Pincus
With over $10 billion under management and a further $4 billion available
to invest, Warburg Pincus is among the largest venture capital and private
equity firms in the world. With offices in the U.S., Europe, Asia, and Latin
America, the firm has invested more than $11 billion in over 400 companies
since 1971. Warburg Pincus has considerable experience in building software
and IT service companies, e-businesses, and other technology companies and has
made significant investments in companies in India. Its past and present
portfolio of investments includes companies such as BEA Systems, Covad
Communications, Veritas Software, Avaya. More information is available at
vCustomer is a global eServices company offering outsourced solutions for
e-business customer support and management. The company leverages its highly
trained staff of customer service and IT professionals throughout its
facilities in the U.S. and India to deliver best of breed eCRM technologies,
highly technical support service, and offshore IT services over a superior
network infrastructure. vCustomer delivers the most cost-effective global
solutions for the highest quality customer care. For more information, visit
vCustomer Corporation at http://www.vcustomer.com.
SOURCE Warburg Pincus