Westfield Debuts Innovative Parking Amenities to Enhance Convenience for Customers

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    LOS ANGELES, Dec. 4 /PRNewswire/ -- Westfield has announced the
 addition of four new parking amenities at select California shopping
 centers designed to enhance convenience for shoppers. The special services
 include call-ahead reserved parking, premium preferred parking, shuttle
 service, Expectant Mother Parking and "Valet Mate." Westfield has
 introduced and is testing one or more of these programs at selected centers
 including Westfield Valley Fair, Westfield Topanga, Westfield Century City
 and Westfield Santa Anita with an eye toward extending them to centers
 nationwide.
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     "We always try to anticipate and meet shoppers' needs, and Westfield is
 pleased to launch these new conveniences for our customers," said Todd
 Putman, Westfield's Executive Vice President of Marketing and Customer
 Service. "Going beyond expectations is key to Westfield's brand philosophy
 and ongoing effort to deliver a different, better and special shopping
 experience."
     Westfield's new parking amenities include:
 
     *  Reserved Parking -- Beginning this month, Westfield Valley Fair in
        Santa Clara, California, combines modern technology with premium
        customer service by offering "Reserved Parking," an on-demand service
        that allows customers to begin their shopping experience immediately by
        driving directly to their reserved parking space.  Shoppers can avoid
        the hassle of searching for a space by calling the reserved parking
        line an hour before arriving at the shopping center to make a parking
        space reservation.
 
        Reserved parking spaces are then available throughout the day and can
        be purchased for a nominal fee, which will be paid when making the
        reservation with a credit or debit card.  Upon arriving to the
        designated parking spot -- located in the "reserve-able" parking
        area -- shoppers also can be met by an attendant to assist with
        special needs or requests such as delivery of a Kiddie Kruzzer or
        wheelchair.  The Reserved Parking areas are also easily accessible to
        the shopper for return trips to drop-off/secure packages in their
        vehicles.
 
     *  Preferred Parking -- In the Los Angeles area, Westfield Topanga's
        recent renovation and expansion allowed the center to debut its
        "Preferred Parking" program, which offers preferential parking for a
        nominal fee.  Customers can easily use Preferred Parking by entering
        the gated parking lot to find a convenient parking space.  After
        finding a Preferred Parking space, shoppers pay the parking fee at the
        "Pay on Foot" machine, which accepts both cash and credit cards.
 
        In addition to Preferred Parking, Westfield Topanga offers customers a
        new Valet Lounge, three valet parking locations and three new parking
        structures with more than 6,000 parking spaces.
 
     *  Shuttle Service -- To make the shopping experience more comfortable,
        Westfield Santa Anita in Arcadia, California and Westfield Mission
        Valley in San Diego, California recently debuted a complimentary
        Shuttle service, which picks-up and drops-off customers to and from the
        parking lot, to major entrances and department stores.  The
        ten-passenger carts are driven by Westfield Concierges and available
        for shoppers on busy shopping days.
 
     *  Valet Mate -- Earlier this year, Westfield Century City and Westfield
        Santa Anita in Los Angeles, California began piloting "Valet Mate," an
        on-demand valet service that brings convenience to a whole new level.
        When a shopper arrives at the Westfield Century City valet station,
        they receive a Valet Mate pager from the Westfield attendant.  Five
        minutes before leaving, the shopper presses the Valet Mate buttons down
        for three seconds and their car is retrieved and waiting for them at
        the valet for departure from the center.  This program will be ready
        for full implementation in 2007 at these centers as well as other
        Westfield locations.
     Another parking service available nationwide at Westfield shopping
 centers is the celebrated "Expectant Mother Parking." These special parking
 spots are marked with blue and pink signs and provide expectant mothers
 with up-front, convenient parking located at the major entrances to
 Westfield centers.
     In addition to parking amenities, Westfield offers an array of
 signature services and amenities such as Shopping Concierge Centers,
 complimentary Gift Boxes and package carryout. Shoppers will also find
 distinctive family services such as Westfield Playtowns, Westfield Kiddie
 Kruzzers and Westfield Family Lounges, a unique place for families with
 infants and toddlers in tow.
     About Westfield -- Westfield Group (ASX: WDC) is an Australian-based
 company with interests in 121 shopping centers in Australia, New Zealand,
 the United Kingdom and the United States. The Westfield America portfolio
 includes 59 shopping centers that are home to more than 9,000 specialty
 stores and comprise approximately 64.6 million square feet of leasable
 space in California, Connecticut, Florida, Illinois, Indiana, Maryland,
 Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio and
 Washington.
 
 

SOURCE Westfield