X-IO Technologies Appoints Unisys to Add Extra Level of IT and Professional Support Services for Its Customers Worldwide Leading storage provider selects Unisys as service partner to support its rapid growth and expand its global presence
BLUE BELL, Pa., Dec. 17, 2013 /PRNewswire/ -- Unisys Corporation (NYSE: UIS) today announced that it has won a three-year contract to provide global IT support services for customers of X-IO, a leading provider of intelligent information storage systems.
Under the terms of the contract, X-IO Technologies can have Unisys engineers handle installations and on-site maintenance in more than 100 countries. In addition to offering break-fix services, Unisys will offer professional services to new and existing customers for all of X‑IO's storage systems.
"X-IO products are highly reliable and rarely need servicing. In fact after installation, the vast majority of our customers benefit from true zero touch storage in excess of five years," said Ronald George, vice president, Global Services, X-IO. "Unisys' appointment provides an extra insurance policy for our customers. Picking a single service partner with so much expertise adds further depth to our support services and means we continue to respond quickly with the right solution or support any time a customer experiences a service event. Unisys' global presence and world-class service-delivery capabilities give us confidence that X-IO customers everywhere can get the service they need when they need it."
Initially, Unisys will provide services for X-IO customers in the Asia Pacific and Europe/Middle East/Africa regions, with service in North America and Latin America/Caribbean to follow.
"We are excited that X-IO has chosen Unisys as its support partner," said Ron Frankenfield, president, Unisys Global Managed Services. "By providing comprehensive, timely service, we can free X-IO to concentrate on its rapid growth strategy and enable its enterprise customers to benefit consistently from X-IO's world-class storage technology."
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 22,500 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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X-IO Technologies is the only hardware company to have solved some of the fundamental challenges of Enterprise Storage. X-IO's Intelligent Storage Element (ISE) architecture, invented as a division of Seagate Technology, addresses the demand of customers for long duty cycle storage, the demand of 100% capacity utilization without loss of performance, and uniquely does not require service intervention during its lifetime.
Based in Colorado, the organization has offices throughout North America, Europe, Asia, the Middle East and Africa and has a proven installation of over 6,000 units across in excess of 1,200 customers worldwide.
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SOURCE Unisys Corporation