News from contact solutions A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Mar 25, 2014, 08:00 ET

Contact Solutions Releases Results of Survey Examining the Silos in Mobile Customer Care

 Contact Solutions, a leading provider of cloud-based and mobile customer self-service solutions, today released the results of a breakthrough...

Oct 07, 2013, 18:17 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions gibt Start von My:Time, Dienstleistungslösung für Mobilkunden, bekannt

-- Neuartiger Kundendienst für die Ansprüche einer neuen Generation von Mobilkunden  Um die Erwartungen von Mobilkunden zu...

Oct 07, 2013, 15:17 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions anuncia el lanzamiento de la solución de atención al cliente móvil My:Time

-- Un servicio al cliente para cubrir las necesidades de una nueva generación de consumidores móviles    Para...

Oct 07, 2013, 11:48 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions annonce le lancement de la solution de service à la clientèle mobile My:Time

- Inventer un service à la clientèle qui réponde aux besoins d'une nouvelle génération de consommateurs mobiles...

Oct 07, 2013, 11:37 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions anuncia el lanzamiento de la solución de atención al cliente móvil My:Time

 Con el propósito de abordar las necesidades de los consumidores móviles que están cada vez más frustrados con un servicio...

Oct 07, 2013, 11:26 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions anuncia o lançamento da solução de atendimento ao cliente móvel My:Time

Para atender às necessidades dos consumidores móveis que estão cada vez mais frustrados com os serviços ao cliente que colocam...

Oct 07, 2013, 03:00 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions Announces the Launch of My:Time Mobile Customer Care Solution

 To address the needs of mobile consumers who are increasingly frustrated with customer service that puts their lives on hold, Contact...

Jul 09, 2013, 03:00 ET

Contact Solutions appoints Michael Boustridge as CEO

 Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today that Michael Boustridge has been named...

Jun 27, 2013, 03:00 ET

Contact Solutions Releases Prepaid Customer Service Strategy Whitepaper at Power of Prepaid

 A whitepaper released today at the Network Branded Prepaid Card Association's Power of Prepaid event addresses the high costs prepaid...

Jun 19, 2013, 03:00 ET

Contact Solutions Launches Self Service Customer Care Solution for Prepaid

 Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today the launch of a new customer care solution...

Apr 25, 2013, 03:00 ET

Contact Solutions Appoints Tim Koubek as Vice President of Sales

 Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Tim Koubek as Vice President of...

Apr 04, 2013, 03:00 ET

Contact Solutions Honored as 2013 Helios Apollo Awards Finalist

Contact Solutions, a leading customer self-service solutions provider, today announced that it has been named a finalist for the 2013 Helios Apollo...

Apr 02, 2013, 08:23 ET

The Boston Globe Launches Improved Customer Self-Service Solution from Contact Solutions

 The Boston Globe today has launched their new customer self-service solution focused on driving enhanced customer experience and loyalty. The...

Mar 26, 2013, 15:00 ET

New Research: Amidst Margin Compression and Increasing Competition, IVR Provides Retail Banks with Avenue to Improve Customer Experience, Retain Clientele

 A whitepaper released today indicates that when used appropriately, Interactive Voice Response (IVR) can save costs and promote customer...

Mar 26, 2013, 08:00 ET

Webinar: Examining the Role of Contact Center Self Service in Successful Banking Strategy with Contact Solutions and American Banker

WHO: Contact Solutions, a leading customer self-service solutions provider, and American Banker. Speakers include Michael Flores,...

Feb 26, 2013, 03:00 ET

Contact Solutions Appoints Michael Southworth as Chief Financial Officer

 Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Michael Southworth as Chief...

Feb 19, 2013, 03:00 ET

Contact Solutions Starts 2013 with Record Call Volumes

 Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced record-breaking call volume during the...

Jan 23, 2013, 03:00 ET

Contact Solutions CMO Named as a Top Executive by Washington SmartCEO Magazine

 Contact Solutions, a leading customer self-service solutions provider, announced today Chief Marketing Officer Rob Pepper has received...

Dec 19, 2012, 03:00 ET

Contact Solutions Appoints Chief Information Officer and Vice President of Product Management

 Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Randy Holl as Chief Information...

Dec 04, 2012, 03:00 ET
Contact Solutions, a leading provider of cloud-based customer self-service solutions, today released an infographic examining Interactive Voice Response (IVR) costs and savings potential. The infographic details one company's major monetary savings with the paid, optimized IVR solutions offered by Contact Solutions over the "free" IVR services many business process outsourcers provide.  (PRNewsFoto/Contact Solutions)

Contact Solutions Releases Interactive Voice Response Cost Comparison Infographic

Contact Solutions, a leading provider of cloud-based customer self-service solutions, today released an infographic examining Interactive Voice...

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