News from contact solutions A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Dec 10, 2014, 08:00 ET
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Contact Solutions' Adaptive Fraud Prevention Solution Provides Multi-Layered, Proactive IVR Based Fraud Management for Contact Centers

Payment processors, card program managers, and large financial service institutions now have a new way to fight fraud. Adaptive Fraud...

Dec 02, 2014, 08:00 ET

Contact Solutions Hosts Webinar on Optimizing Contact Center Performance For the Omnichannel

 Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, will host a webinar, "Hot...

Oct 21, 2014, 08:00 ET
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Contact Solutions Creates Business Intelligence Gateway to Provide Clients with Deeper Understanding of Customers

 Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, has released its Business...

Oct 08, 2014, 09:00 ET
When mobile shopping gets tough, it leads to app abandonment (PRNewsFoto/Contact Solutions)

Study: Retail Shoppers Abandoning Mobile Shopping Carts Due to Poor Customer Care

With mobile shopping on the rise, retailers looking for new ways to encourage in-app purchases and discourage app abandonment should consider...

Sep 23, 2014, 09:00 ET
http://www.multivu.com/players/English/7330551-contact-solutions-latest-version-of-mobile-customer-care-solution-app-my-time-2-1/gallery/image/de4a8698-3cc0-4f32-b6ac-aa31362f5bde.HR.jpg

Add Customer Care to Existing Mobile Apps with My:Time 2.1 SDK

Contact Solutions, a leading provider of effortless and sustainable cloud-based customer care solutions improved by business intelligence, has...

Mar 25, 2014, 08:00 ET

Contact Solutions Releases Results of Survey Examining the Silos in Mobile Customer Care

 Contact Solutions, a leading provider of cloud-based and mobile customer self-service solutions, today released the results of a breakthrough...

Oct 07, 2013, 18:17 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions gibt Start von My:Time, Dienstleistungslösung für Mobilkunden, bekannt

-- Neuartiger Kundendienst für die Ansprüche einer neuen Generation von Mobilkunden  Um die Erwartungen von Mobilkunden zu...

Oct 07, 2013, 15:17 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions anuncia el lanzamiento de la solución de atención al cliente móvil My:Time

-- Un servicio al cliente para cubrir las necesidades de una nueva generación de consumidores móviles    Para...

Oct 07, 2013, 11:48 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions annonce le lancement de la solution de service à la clientèle mobile My:Time

- Inventer un service à la clientèle qui réponde aux besoins d'une nouvelle génération de consommateurs mobiles...

Oct 07, 2013, 11:37 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions anuncia el lanzamiento de la solución de atención al cliente móvil My:Time

 Con el propósito de abordar las necesidades de los consumidores móviles que están cada vez más frustrados con un servicio...

Oct 07, 2013, 11:26 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions anuncia o lançamento da solução de atendimento ao cliente móvel My:Time

Para atender às necessidades dos consumidores móveis que estão cada vez mais frustrados com os serviços ao cliente que colocam...

Oct 07, 2013, 03:00 ET
The Boston Globe My:Time App (PRNewsFoto/Contact Solutions)

Contact Solutions Announces the Launch of My:Time Mobile Customer Care Solution

 To address the needs of mobile consumers who are increasingly frustrated with customer service that puts their lives on hold, Contact...

Jul 09, 2013, 03:00 ET

Contact Solutions appoints Michael Boustridge as CEO

 Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today that Michael Boustridge has been named...

Jun 27, 2013, 03:00 ET

Contact Solutions Releases Prepaid Customer Service Strategy Whitepaper at Power of Prepaid

 A whitepaper released today at the Network Branded Prepaid Card Association's Power of Prepaid event addresses the high costs prepaid...

Jun 19, 2013, 03:00 ET

Contact Solutions Launches Self Service Customer Care Solution for Prepaid

 Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today the launch of a new customer care solution...

Apr 25, 2013, 03:00 ET

Contact Solutions Appoints Tim Koubek as Vice President of Sales

 Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Tim Koubek as Vice President of...

Apr 04, 2013, 03:00 ET

Contact Solutions Honored as 2013 Helios Apollo Awards Finalist

Contact Solutions, a leading customer self-service solutions provider, today announced that it has been named a finalist for the 2013 Helios Apollo...

Apr 02, 2013, 08:23 ET

The Boston Globe Launches Improved Customer Self-Service Solution from Contact Solutions

 The Boston Globe today has launched their new customer self-service solution focused on driving enhanced customer experience and loyalty. The...

Mar 26, 2013, 15:00 ET

New Research: Amidst Margin Compression and Increasing Competition, IVR Provides Retail Banks with Avenue to Improve Customer Experience, Retain Clientele

 A whitepaper released today indicates that when used appropriately, Interactive Voice Response (IVR) can save costs and promote customer...

Mar 26, 2013, 08:00 ET

Webinar: Examining the Role of Contact Center Self Service in Successful Banking Strategy with Contact Solutions and American Banker

WHO: Contact Solutions, a leading customer self-service solutions provider, and American Banker. Speakers include Michael Flores,...