News from Contact Solutions A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

Latest

Dec 10, 2014, 08:00 ET Contact Solutions' Adaptive Fraud Prevention Solution Provides Multi-Layered, Proactive IVR Based Fraud Management for Contact Centers

Payment processors, card program managers, and large financial service institutions now have a new way to fight fraud. Adaptive Fraud...


Dec 02, 2014, 08:00 ET Contact Solutions Hosts Webinar on Optimizing Contact Center Performance For the Omnichannel

 Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, will host a webinar, "Hot...


Oct 21, 2014, 08:00 ET Contact Solutions Creates Business Intelligence Gateway to Provide Clients with Deeper Understanding of Customers

 Contact Solutions, a leading provider of cloud-based customer care solutions improved by business intelligence, has released its Business...


Oct 08, 2014, 09:00 ET Study: Retail Shoppers Abandoning Mobile Shopping Carts Due to Poor Customer Care

With mobile shopping on the rise, retailers looking for new ways to encourage in-app purchases and discourage app abandonment should consider...


Sep 23, 2014, 09:00 ET Add Customer Care to Existing Mobile Apps with My:Time 2.1 SDK

Contact Solutions, a leading provider of effortless and sustainable cloud-based customer care solutions improved by business intelligence, has...


Mar 25, 2014, 08:00 ET Contact Solutions Releases Results of Survey Examining the Silos in Mobile Customer Care

 Contact Solutions, a leading provider of cloud-based and mobile customer self-service solutions, today released the results of a breakthrough...


Oct 07, 2013, 18:17 ET Contact Solutions gibt Start von My:Time, Dienstleistungslösung für Mobilkunden, bekannt

-- Neuartiger Kundendienst für die Ansprüche einer neuen Generation von Mobilkunden  Um die Erwartungen von Mobilkunden zu erfüllen, die...


Oct 07, 2013, 15:17 ET Contact Solutions anuncia el lanzamiento de la solución de atención al cliente móvil My:Time

-- Un servicio al cliente para cubrir las necesidades de una nueva generación de consumidores móviles    Para...


Oct 07, 2013, 11:48 ET Contact Solutions annonce le lancement de la solution de service à la clientèle mobile My:Time

- Inventer un service à la clientèle qui réponde aux besoins d'une nouvelle génération de consommateurs mobiles  Pour répondre aux besoins de...


Oct 07, 2013, 11:37 ET Contact Solutions anuncia el lanzamiento de la solución de atención al cliente móvil My:Time

 Con el propósito de abordar las necesidades de los consumidores móviles que están cada vez más frustrados con un servicio...


Oct 07, 2013, 11:26 ET Contact Solutions anuncia o lançamento da solução de atendimento ao cliente móvel My:Time

Para atender às necessidades dos consumidores móveis que estão cada vez mais frustrados com os serviços ao cliente que colocam...


Oct 07, 2013, 03:00 ET Contact Solutions Announces the Launch of My:Time Mobile Customer Care Solution

 To address the needs of mobile consumers who are increasingly frustrated with customer service that puts their lives on hold, Contact...


Jul 09, 2013, 03:00 ET Contact Solutions appoints Michael Boustridge as CEO

 Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today that Michael Boustridge has been named...


Jun 27, 2013, 03:00 ET Contact Solutions Releases Prepaid Customer Service Strategy Whitepaper at Power of Prepaid

 A whitepaper released today at the Network Branded Prepaid Card Association's Power of Prepaid event addresses the high costs prepaid...


Jun 19, 2013, 03:00 ET Contact Solutions Launches Self Service Customer Care Solution for Prepaid

 Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today the launch of a new customer care solution...


Apr 25, 2013, 03:00 ET Contact Solutions Appoints Tim Koubek as Vice President of Sales

 Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Tim Koubek as Vice President of...


Apr 04, 2013, 03:00 ET Contact Solutions Honored as 2013 Helios Apollo Awards Finalist

Contact Solutions, a leading customer self-service solutions provider, today announced that it has been named a finalist for the 2013 Helios Apollo...


Apr 02, 2013, 08:23 ET The Boston Globe Launches Improved Customer Self-Service Solution from Contact Solutions

 The Boston Globe today has launched their new customer self-service solution focused on driving enhanced customer experience and loyalty. The...


Mar 26, 2013, 15:00 ET New Research: Amidst Margin Compression and Increasing Competition, IVR Provides Retail Banks with Avenue to Improve Customer Experience, Retain Clientele

 A whitepaper released today indicates that when used appropriately, Interactive Voice Response (IVR) can save costs and promote customer...


Mar 26, 2013, 08:00 ET Webinar: Examining the Role of Contact Center Self Service in Successful Banking Strategy with Contact Solutions and American Banker

WHO: Contact Solutions, a leading customer self-service solutions provider, and American Banker. Speakers include Michael Flores,...


Feb 26, 2013, 03:00 ET Contact Solutions Appoints Michael Southworth as Chief Financial Officer

 Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Michael Southworth as Chief...


Feb 19, 2013, 03:00 ET Contact Solutions Starts 2013 with Record Call Volumes

 Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced record-breaking call volume during the...


Jan 23, 2013, 03:00 ET Contact Solutions CMO Named as a Top Executive by Washington SmartCEO Magazine

 Contact Solutions, a leading customer self-service solutions provider, announced today Chief Marketing Officer Rob Pepper has received...


Dec 19, 2012, 03:00 ET Contact Solutions Appoints Chief Information Officer and Vice President of Product Management

 Contact Solutions, a leading customer self-service solutions provider, announced today the appointment of Randy Holl as Chief Information...


Dec 04, 2012, 03:00 ET Contact Solutions Releases Interactive Voice Response Cost Comparison Infographic

Contact Solutions, a leading provider of cloud-based customer self-service solutions, today released an infographic examining Interactive Voice...