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Today the International Customer Management Institute (ICMI) and Oracle released a new research report, Next Generation Service: The Role of AI, IoT...
The International Customer Management Institute (ICMI), will host groundbreaking case studies at its 2017 ICMI Contact Center Demo. Many well-known...
The International Customer Management Institute (ICMI) announces seven brand new Contact Center Tour offerings at its 2017 Contact Center Demo,...
The International Customer Management Institute (ICMI) today announced recipients of the 13th annual Global Contact Center Awards. Sponsored by...
The International Customer Management Institute (ICMI) in partnership with NICE, today released the 2017 report, The State of Workforce Management....
The International Customer Management Institute (ICMI) today showcases more than 30 announcements coming from leading exhibitors at ICMI Contact...
The International Customer Management Institute (ICMI) will showcase a dynamic expo hall, featuring top exhibitors and exciting educational...
ICMI, the leading global provider of comprehensive resources for customer management professionals, is returning to Scottsdale, AZ next week for its...
The International Customer Management Institute (ICMI) today announced the finalists of its annual Global Contact Center Awards. The ICMI Global...
The International Customer Management Institute (ICMI) today announces that it is accepting call for papers for its 2017 Contact Center Demo &...
The International Customer Management Institute (ICMI), has enhanced its conference offerings by adding the new Executive Connections Package and the ...
The International Customer Management Institute (ICMI), has added dozens of new features to the 2017 ICMI Contact Center Expo & Conference lineup. As ...
The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for its 2017...
The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most...
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for contact center professionals, is...
The International Customer Management Institute (ICMI) today showcases announcements from 20 of the companies exhibiting at the 2016 Contact Center...
The International Customer Management Institute (ICMI) today announced its new Contact Center Expo & Conference track listing as well as additions to ...
The International Customer Management Institute (ICMI), today announced the case studies to be presented at the 2016 ICMI Contact Center Demo &...
The International Customer Management Institute (ICMI), an industry leader for more than 30 years, announces the return of the Contact Center Demo &...
The International Customer Management Institute (ICMI) wrapped up its 2016 Contact Center Expo & Conference, which took place this week in Long...
The International Customer Management Institute (ICMI) today announced recipients of the 12th annual Global Contact Center Awards. Both winners and...
The International Customer Management Institute (ICMI) in partnership with Lionbridge Technologies, Inc. today released, "Lost in Translation:...
The International Customer Management Institute (ICMI) today previews announcements in anticipation of its Contact Center Expo & Conference taking...
The International Customer Management Institute (ICMI) today adds two new speakers to its keynote lineup for the Contact Center Expo & Conference...
The International Customer Management Institute (ICMI), today announces a new lineup of educational opportunities for its 2016 Contact Center Expo &...
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