News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

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Lessons Learned from Prior Catastrophic Storms Improve Claims Satisfaction for a Third Consecutive Year

 With fewer catastrophic storms than prior years, insurance providers have been able to focus time on and apply lessons to managing...

Feb 25, 2015, 10:00 ET
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Vehicle Dependability Heavily Impacted by Owner Experiences with Technology

Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to the J.D....

Feb 20, 2015, 12:55 ET
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J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales in February Expected to Cross the Million Mark

New-vehicle retail and total sales in February 2015 are expected to reach their highest levels for the month since 2002, according to a monthly...

Feb 19, 2015, 09:00 ET
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Wireless Carrier Sales Reps Play Key Role Delivering a Satisfying Purchase Experience to Tablet and Smartphone Shoppers

Satisfaction with the wireless purchase experience is higher among tablet customers than among smartphone customers primarily due to sales reps...

Feb 11, 2015, 09:00 ET

Improvement Needed with Self-Directed Customer Service Channels at Natural Gas Utility Companies

 Interaction with a customer service representative on the phone has driven satisfaction up significantly among gas utility business customers;...

Feb 06, 2015, 08:00 ET
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Risk Professionals Look For Commercial Insurers To Partner with Brokers to Meet Their Needs

 Traditionally, commercial insurers have relied upon insurance brokers to manage customer relationships but risk managers are looking for both...

Feb 05, 2015, 09:00 ET
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Online Chat Function Positively Impacts Wireless Customer Care Satisfaction

 Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online...

Jan 29, 2015, 13:00 ET
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Online Build and Price Tool Significantly Improves Satisfaction and Increases Dealership Visits

 Build and price is the most frequently used tool among in-market shoppers on OEM websites (85%), and when used by shoppers, it can...

Jan 26, 2015, 13:00 ET
U.S. Retail SAAR-January 2014 to January 2015 (in millions of units) Source: Power Information Network (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Sales in 2015 Off to a Strong Start; January Retail Sales Highest Since 2004

 New-vehicle retail sales in January are expected to reach the highest levels for the month in a decade, both overall and on a seasonally...

Jan 14, 2015, 13:00 ET
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Despite Cheap Gas, Fuel Efficiency Still a Primary Concern

Despite gas prices falling to their lowest levels since 2010, fuel economy—for a fourth consecutive year—remains the most influential...

Jan 14, 2015, 09:00 ET
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Electric Utilities Achieve Highest Level of Business Customer Satisfaction since 2009

 Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a...

Dec 18, 2014, 13:00 ET
U.S. Retail SAAR-December 2013 to December 2014 (in millions of units). Source: Power Information Network (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: Vehicle Sales Forecast Increases for 2014 and 2015; December Retail SAAR Highest Since 2006

 New-vehicle retail sales in December are expected to reach the highest levels on a seasonally adjusted annualized rate (SAAR) basis since...

Dec 10, 2014, 08:00 ET
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J.D. Power and RIMS Commercial Insurance Report: Pricing and Personal Interaction Have Biggest Impact on Satisfaction Among Risk Professionals

 Large business commercial insurance customers (risk professionals) are significantly more satisfied when 11 key performance indicators...

Nov 25, 2014, 13:04 ET
U.S. Retail SAAR-November 2013 to November 2014 (in millions of units). Source: Power Information Network(R) (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales On Pace for 1.1 Million, the Strongest November Since 2001

New-vehicle retail sales in November are expected to reach their highest level for the month since 2001, according to a monthly sales forecast...

Nov 20, 2014, 08:00 ET
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J.D. Power Reports: Automotive Financing Customer Satisfaction Is Not Driven by One Element, But Is Influenced by Processes across the Entire Life of the Loan or Lease

 Automotive finance providers cannot focus their efforts on only one or two areas of the lending process and expect to have satisfied...

Nov 20, 2014, 05:00 ET
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J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Dental Plan Providers

 UnitedHealthcare ranks highest in customer satisfaction with dental plan providers, performing particularly well in the coverage, cost,...

Nov 20, 2014, 05:00 ET
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J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Vision Plan Providers

UnitedHealthcare ranks highest in customer satisfaction with vision plan providers, performing particularly well in the coverage, cost and...

Nov 13, 2014, 13:00 ET
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J.D. Power Reports: Product Specialist Role in Sales Process Grows as Vehicle Technology and Complexity Increase

 In today's marketplace, vehicles are more frequently equipped with advanced technology features which may be perceived by consumers as too...

Nov 13, 2014, 08:00 ET
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J.D. Power Reports: Lenders Often Fall Short in Providing Advice and Guidance to First-Time Homebuyers

First-time home buyers report challenges with understanding the mortgage process and the options that are available to them, according to the J.D....

Nov 11, 2014, 04:00 ET
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J.D. Power Reports: Customers Paying More and Waiting Longer for Their Rental Car, Putting an End to the Four-Year Run of Increasing Customer Satisfaction

 Higher costs and longer waiting times have leveled off the upward trend in rental car satisfaction the industry has experienced since 2009,...