News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Feb 04, 2016, 09:00 ET
2016 Wireless Care Vol1 Full Service Rank Chart

Overall Satisfaction with Wireless Carrier Customer Care Increases, As a Shift in Demographics and Usage Patterns Impacts Phone, Online and Retail Store Channels, J.D. Power Study Finds

Wireless carrier customer satisfaction with self-service-enabled care channels—online and automated response system (ARS)—is higher...

Jan 28, 2016, 14:00 ET
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New-Vehicle Retail Sales Daily Selling Rate on Record Pace for January

 Despite heavy snows that hit the East Coast last weekend, an average of 36,499 new-vehicles are projected to be sold each day—known as...

Jan 27, 2016, 11:00 ET
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TV News & Sports- Broadcast Live and Streaming Online- Are Auto Advertising Hot Spots, J.D. Power Auto Media Report Finds

 While the landscape of media consumption is changing, new-vehicle drivers continue to watch broadcast news and sports programs, both live on...

Jan 14, 2016, 08:00 ET
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Perceptions of Vehicle Reliability Increasingly Influence New-Vehicle Shopping Decisions, J.D. Power 2016 U.S. Auto Avoider Study Finds

 For the first time in nearly a decade, concerns about reliability have increased as a reason shoppers avoid certain models, according to...

Jan 13, 2016, 08:00 ET
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Electric Utility Business Customer Satisfaction Reaches 8-Year High in J.D. Power Study

 Business customer satisfaction with their electric utility is up substantially year over year, with significant improvements in...

Jan 06, 2016, 09:00 ET
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ASUS Ranks Highest in Customer Satisfaction among Wireless Router Manufacturers in Inaugural J.D. Power Report

 ASUS ranks highest in customer satisfaction with wireless routers, performing particularly well in reliability, Wi-Fi range, security, speed...

Dec 28, 2015, 10:00 ET
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Sleep Number Ranks Highest in Customer Satisfaction with Mattresses

Sleep Number ranks highest in customer satisfaction with mattresses in 2015, performing particularly well in price, warranty and features,...

Dec 17, 2015, 11:30 ET
U.S. Retail SAAR-December 2014 to December 2015 (in millions of units) Source: Power Information Network (PIN) from J.D. Power

December Projected as Strongest Month in a Decade for U.S. Auto Sales

 New light-vehicle sales in December are expected to be the strongest of any month since 2005, with 2015 on track to set an annual record with...

Dec 16, 2015, 09:00 ET
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Improved Airport Experience Drives Increased Traveler Spending, J.D. Power 2015 North America Airport Study Finds

 The airport industry has undergone a major cultural shift, as traveler experience has become the focal point of its strategy to improve...

Dec 09, 2015, 17:15 ET
2015 Large Commercial Insurance Ranking

Advice and Reasonable Pricing Drive Customer Satisfaction with Brokers in J.D. Power 2015 Large Commercial Insurance Study

According to the J.D. Power 2015 Large Commercial Insurance Study,SM conducted in association with RIMS the risk management society,™ brokers...

Nov 24, 2015, 13:00 ET
U.S. Retail SAAR-November 2014 to November 2015 (in millions of units). Source: Power Information Network (PIN) from J.D. Power

U.S. Auto Sales Projected to Increase 7% in November

Total and retail new light-vehicle sales in November are expected to increase 7% on a selling-day-adjusted basis, according to a monthly sales...

Nov 19, 2015, 08:00 ET
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Highest-Performing Auto Finance Providers Consistently Satisfy Consumers throughout Life of the Lease or Loan

Automotive finance providers need to focus their efforts on servicing processes, anticipating the changing needs as well as the diversity of...

Nov 18, 2015, 08:00 ET
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Beijing Hyundai and Dongfeng Yueda Kia Score Highest in Overall APEAL among Consumers in China

 Korea's mass market auto brands Beijing Hyundai and Dongfeng Yueda Kia earn the highest marks for overall vehicle appeal among vehicle owners...

Nov 17, 2015, 09:00 ET
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J.D. Power Ratings and Awards Website Is the Ultimate Destination For Consumer Product and Service Ratings

 J.D. Power, a globally recognized leader in Voice of the Customer market research, has launched a new ratings and awards website offering...

Nov 17, 2015, 09:00 ET
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J.D. Power Launches Redesigned Car Ratings and Reviews Website Featuring Power Circle Ratings,™ Helps Auto Shoppers with their Car Research

 Auto shoppers looking to research their next new car, truck, SUV, or van online have a new choice among third-party automotive websites. J.D....

Nov 17, 2015, 09:00 ET
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UnitedHealthcare Ranks Highest in Customer Satisfaction with Dental Plan Insurance

UnitedHealthcare ranks highest in customer satisfaction with dental plan insurers for a second consecutive year, performing particularly well in...

Nov 17, 2015, 09:00 ET
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UnitedHealthcare Ranks Highest in Customer Satisfaction with Vision Plan Carriers

UnitedHealthcare ranks highest in customer satisfaction with vision plan carriers, performing particularly well in the coverage, cost and...

Nov 16, 2015, 08:00 ET
J.D. Power 2015 U.S. Primary Mortgage Origination Satisfaction Study(SM)

Mortgage Customer Satisfaction Increases as Lenders Adopt New Technology, Improve Efficiency

Overall mortgage customer satisfaction has increased this year as lenders have focused on developing functional digital channels and improving...

Nov 12, 2015, 13:00 ET
Source: J.D. Power 2015 U.S. Sales Satisfaction Index (SSI) Study

Auto Dealers That Embrace Technology Deliver a More Satisfying Sales Experience

 Use of technology—i.e., tablets and computer displays—by dealers during the sales process can substantially improve customer...

Nov 11, 2015, 04:00 ET
Millennials have the highest rental car satisfaction among the generational groups for both business travel (834) and leisure/personal travel (809).

Millennials Drive Surge in Rental Car Customer Satisfaction

Millennials are driving a surge in rental car customer satisfaction, according to the J.D. Power 2015 North America Rental Car Satisfaction StudySM...