News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Aug 14, 2014, 09:00 ET
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J.D. Power Reports: Customer Satisfaction and Future Loyalty Greatly Improve When Device Features Are Demonstrated during the Retail Transaction

When retail sales representatives demonstrate cell phone or tablet service and features to wireless customers prior to purchase, satisfaction...

Aug 14, 2014, 09:00 ET
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J.D. Power Reports: Vehicle Owners Want Third-Row Seats, but Without Sacrificing Quality and Cargo Space

 Automakers are responding to consumer demand for third-row seating, but in doing so are compromising quality and cargo space, according to the...

Aug 13, 2014, 09:00 ET
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J.D. Power Reports: Satisfaction with Retail Electricity Providers Improves Dramatically from Last Year

 Despite an extremely severe winter and correspondingly high electricity bills, satisfaction with retail electric providers has improved...

Aug 11, 2014, 08:00 ET
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J.D. Power Reports: Commercial Insurance-Focused Providers Missing Personal Touch That Personal Lines Providers Are Able to Provide to Small-Business Customers

 Insurers that predominantly write personal lines of insurance do a better job in satisfying their small-business customers than insurers...

Aug 06, 2014, 08:00 ET
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J.D. Power Reports: CENTURY 21 Ranks Highest In Customer Satisfaction across All Four Home Buyer/Seller Segments

A client's relationship with his or her real estate agent will largely determine how satisfied that customer is in the home buying and/or selling...

Jul 31, 2014, 16:42 ET
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J.D. Power Reports: Gen Y Now Buying More New Vehicles Than Gen X, but Still Trails Boomers

 Gen Y consumers are now accounting for a larger percentage of U.S. new-vehicle retail sales than their older Gen X counterparts, according to...

Jul 31, 2014, 08:00 ET
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J.D. Power Reports: At-Risk Customers Benefit from Technology, as Satisfaction with Mortgage Servicers Improves

 Mortgage servicers are making substantial progress in improving the overall customer borrowing experience—specifically for "at-risk"...

Jul 31, 2014, 05:00 ET
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J.D. Power Reports: Customer Satisfaction Is Severely Impacted When Wireless Customers Make Multiple Contacts Across Care Channels to Resolve Problems

 When wireless customers need to shift between care channels to resolve their initial inquiry, satisfaction declines considerably and the...

Jul 30, 2014, 11:00 ET
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J.D. Power Reports: New-Vehicle Drivers Not Replacing Traditional Media; Digital Channels Coexist

 Drivers of new vehicles are not replacing traditional media with the Internet, but they are accessing traditional media content through...

Jul 28, 2014, 07:50 ET
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J.D. Power Reports: Auto Dealers Will Pay a Premium for Good Service from Lenders

New-vehicle dealerships place such a value on the relationship they have with their prime retail credit finance providers that two-thirds are...

Jul 24, 2014, 13:10 ET
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J.D. Power Reports: Online Preferences Vary Among In-Market Shoppers: Meeting The Diverse Shopping Needs on OEM Sites is Critical

When researching vehicles on OEM websites, in-market shoppers have unique content usage behaviors that are influenced by various factors, such as...

Jul 24, 2014, 13:00 ET
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J.D. Power and LMC Automotive Report: Summer Is Heating Up New-Vehicle Sales and Fueling Record Consumer Spending

 Total and retail light-vehicle sales in July 2014 are expected to reach their highest levels for the month since 2006, reflecting continuing...

Jul 23, 2014, 10:00 ET
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J.D. Power Reports: Automakers Struggle to Impress Owners with Increased Usefulness of In-Vehicle Technologies And Features on All-New and Redesigned Models

 Although manufacturers are putting more and more technologies and functionality in their new and redesigned models, satisfaction with these...

Jul 16, 2014, 09:00 ET
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J.D. Power Reports: Overall Customer Satisfaction with Residential Electric Utilities Continues to Improve; However, Utilities Not Keeping Pace with Satisfaction Increases in Other Service Industries

 Overall customer satisfaction with residential electric utilities has increased year over year driven primarily by improvements in corporate...

Jul 16, 2014, 08:00 ET
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J.D. Power Reports: Customer Satisfaction Drives Brand Loyalty That Can Translate to More Same-Brand Packages Sold

Performance and reliability of laundry and kitchen appliances continues to drive customer satisfaction and ultimately brand loyalty, which can...

Jul 16, 2014, 03:00 ET
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J.D. Power Reports: Hotel Satisfaction Reaches Record High; Gen Y Guests Are More Critical But Not Necessarily Less Loyal

 Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014...

Jul 10, 2014, 08:00 ET
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J.D. Power Reports: The Uninsured Remain Underserved by Health Exchanges, As Many Continue to Struggle to Enroll in Healthcare Coverage

While the Affordable Care Act is designed to reduce cost and increase access to health insurance, many U.S. citizens still are uninsured and...

Jul 10, 2014, 08:00 ET
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J.D. Power Reports: h.h. gregg Ranks Highest in Appliance Retailer Customer Satisfaction for the First Time

 A knowledgeable sales staff providing a prompt, courteous and engaging customer service experience helps drive satisfaction with home...

Jul 09, 2014, 08:00 ET
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J.D. Power Reports: Good Picture Quality at the Right Price Is Top Consideration When Purchasing a High-Definition Television

 Customers who recently purchased a high-definition television cite picture quality and screen size as the two primary reasons for selecting...

Jun 30, 2014, 15:04 ET
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J.D. Power Reports: Transaction Prices Reach Record High as New-Vehicle Sales Improve in the First Half of 2014

 Total new-vehicle retail sales in the United States are expected to reach 6.5 million for the first half of 2014, a 6 percent increase over...