News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Apr 30, 2015, 05:00 ET
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Gen Z Has Arrived. Is Your Bank Ready?

Gen Z,[1] which comprises about one-fourth of the U.S. population, is entering adulthood and creating new challenges and opportunities for retail...

Apr 27, 2015, 09:00 ET
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More Customers Are Shopping for New Auto Insurance, but Fewer Are Switching

Auto Insurance rate increases have many customers shopping for a new insurer, but few are actually switching insurers, according to the J.D. Power...

Apr 24, 2015, 13:00 ET
U.S. Retail SAAR-April 2014 to April 2015(in millions of units)Source: Power Information Network? (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Sales in April Strongest for the Month in a Decade

U.S. total and retail new-vehicle sales in April 2015 are expected to reach their highest levels for the month since 2005, according to a monthly...

Apr 23, 2015, 09:00 ET
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Smartphone Device Launches Propel High Satisfaction with Apple, HTC and Samsung

As wireless manufacturers (OEMs) struggle to differentiate themselves, flagship device launches are an influential and critical driver of device...

Apr 23, 2015, 07:00 ET
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Health Insurance Marketplace Exchange Enrollment Satisfaction Improves Significantly in Second Year

 Satisfaction with the Health Insurance Marketplace exchange enrollment process among new enrollees has significantly increased from 2014, and...

Apr 22, 2015, 13:00 ET
Importance of Technology Price and Average Amount Willing to Spend

Consumer Preference for Collision Protection Technologies Paves the Way for Autonomous Driving

 Three of the top five technologies consumers most prefer in their next vehicle are related to collision protection, according to the J.D....

Apr 16, 2015, 08:00 ET
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BEHR, Clark + Kensington and Sherwin-Williams Rank Highest in Customer Satisfaction With Interior Paint, Exterior Paint and Paint Retailers, Respectively

BEHR ranks highest in customer satisfaction with interior paint and Clark + Kensington ranks highest in exterior paint, while Sherwin-Williams...

Apr 09, 2015, 08:00 ET
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Aging Investors Unprepared to Transfer Wealth to Younger Generation, Advisors Need to Drive Process

 With an aging full service investor demographic and an anticipated enormous generational transfer of wealth on the horizon, investment firms...

Apr 08, 2015, 08:00 ET
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IKEA Ranks Highest in Customer Satisfaction with Kitchen Cabinets for a Second Consecutive Year

IKEA ranks highest in customer satisfaction with kitchen cabinets for a second consecutive year, according to the J.D. Power 2015 Kitchen Cabinet...

Apr 08, 2015, 08:00 ET
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Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction Regardless of the Number of Hotel Brand Locations

 Hotel loyalty and reward program features and benefits—earning and redeeming rewards—prove key to member satisfaction regardless...

Mar 30, 2015, 11:00 ET
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High Satisfaction with Automotive Third-Party Websites Drives Tenfold Increase In Shopper Requests for Information from Retail Dealerships

 Vehicle shoppers who are highly satisfied with their shopping experience on an automotive third-party website are 10 times more likely to...

Mar 26, 2015, 13:00 ET
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ProFlowers Ranks Highest in Customer Satisfaction with Online Flower Retailers

 ProFlowers ranks highest among online flower retailers, performing well across all seven factors, especially in competitiveness of pricing and...

Mar 26, 2015, 09:00 ET
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Run-Flat Tires Letting Air Out of Customer Satisfaction

 Customers with run-flat tires are less satisfied overall and replace tires more frequently in the first two years of ownership than do those...

Mar 25, 2015, 09:00 ET
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J.D. Power Announces Launch of J.D. Power VoX; Holistic Approach to the Customer Experience and an Innovative Technology Platform

 J.D. Power today launches VoX (Voice of Experience), a holistic solution enabled by an innovative technology platform, designed for businesses...

Mar 24, 2015, 09:00 ET
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J.D. Power and DealerRater Report: Dealers, Do You Want to Boost Sales? Tune Up Your Service Center

 Dealers wanting to increase their vehicle sales should focus on the back of their store, as sales are directly affected by customer...

Mar 20, 2015, 09:00 ET
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J.D. Power and LMC Automotive Report: New-Vehicle Sales Rebound in March to Highest Levels for the Month since 2005

U.S. total new-vehicle sales in March 2015 are bouncing back from last month and are expected to reach their highest levels for the month in a...

Mar 19, 2015, 13:00 ET
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Utilities Struggle to Deliver Customer Service via Mobile Websites

 While the number of utilities deploying a mobile-enabled website or app continues to increase, customers who access their utility's website...

Mar 18, 2015, 13:00 ET
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Despite Three-Year Increase in Recalls, Satisfaction among Recall Customers Continues to Climb

 As the percentage of all dealer service visits related to automotive recalls reaches 16 percent—surpassing the recent peak of 15...

Mar 11, 2015, 08:00 ET
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Shark Ranks Highest in Customer Satisfaction with Upright Vacuums; Dyson Ranks Highest in Satisfaction with Canister Vacuums

 Shark ranks highest in the upright vacuum segment and Dyson ranks highest in the canister vacuum segment, with customer...

Mar 09, 2015, 07:00 ET
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Member Satisfaction Significantly Increases as Health Plans Take Customer-Centric Approach

Following a year filled with negative news coverage about health insurance, a bumpy start to the launch of the Affordable Care Act, and an...