News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Jul 30, 2015, 11:00 ET
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Drivers Who Buy a Vehicle for Latest In-Vehicle Technology Consume a Variety of Media at High Rates

 Consumers who shop for and purchase a vehicle based on its in-vehicle technology consume media—Internet, television and...

Jul 30, 2015, 08:00 ET
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Mortgage Servicers' Focus on At-Risk Customers Negatively Impacts Mortgage Experience of Majority of Other Borrowers

 In an industry that is highly regulated to protect consumer interest, mortgage servicers are spending a disproportionate amount of time and...

Jul 30, 2015, 07:00 ET
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Overall Satisfaction with Wireless Customer Care Service Is Lower among Customers with Device Payment Plans

Satisfaction with wireless carrier customer care service is lower among customers who have adopted equipment installment plans (EIPs), especially...

Jul 28, 2015, 13:07 ET
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J.D. Power and DealerRater Report: Buying a Vehicle Takes Twice as Long as Consumers Think It Should

 A majority of new-vehicle buyers in the United States indicate that it should take no more than two hours to complete a vehicle purchase from...

Jul 27, 2015, 11:00 ET
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Storytelling Helps Drive Auto Shopper Customer Satisfaction with Auto Manufacturer Websites

 Auto manufacturers (OEMs) have moved away from having an abundance of text and static pictures on their websites, and are instead telling an...

Jul 27, 2015, 08:00 ET
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Underwriting and Funding Speed Exceed Price as Drivers of Auto Dealer Satisfaction

 In the highly competitive auto lending environment,  the level of service provided, including technology and a collaborative and...

Jul 24, 2015, 12:00 ET
U.S. Retail SAAR-July 2014 to July 2015 (in millions of units). Source: Power Information Network (PIN) from J.D. Power.

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales SAAR in July to Hit 14 Million, Highest Level for the Month in a Decade

The U.S. new-vehicle retail seasonally adjusted annualized selling rate (SAAR) in July is expected to reach 14.0 million units, its highest level...

Jul 23, 2015, 09:00 ET
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Satisfaction Improves in all Three Business Segments; Customer Satisfaction, Aggressive Pricing and Service Plans Impact Switching and Future Brand Loyalty

Overall satisfaction has improved across all three business segments as more aggressive pricing and service plans help improve customer perceptions...

Jul 22, 2015, 10:00 ET
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Growing Usage of Safety Technologies in New Vehicles Contributes to Increasing Vehicle Appeal

 The safety-related technologies that manufacturers are increasingly equipping their new vehicles with are making those vehicles more appealing...

Jul 16, 2015, 08:00 ET
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Bosch, LG and Samsung Rank Highest in Customer Satisfaction in Multiple Laundry and Kitchen Segments

 Bosch, LG, and Samsung rank highest in customer satisfaction in multiple laundry and kitchen appliance segments, according to the J.D. Power...

Jul 15, 2015, 09:00 ET
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Communicating with Customers and Higher Price Satisfaction Increase Overall Satisfaction for Residential Electric Utilities

 Ongoing communication efforts and increased price satisfaction are key drivers behind the third consecutive year of improved overall...

Jul 15, 2015, 03:00 ET
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Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low

 Hotel guest satisfaction has risen to a record high, while the number of guests experiencing problems during their stay has dropped...

Jul 08, 2015, 08:00 ET
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Lowe's Ranks Highest in Customer Satisfaction with Appliance Retailers

 Lowe's ranks highest in customer satisfaction with appliance retailers, according to the J.D. Power 2015 Appliance Retailer Satisfaction...

Jul 01, 2015, 13:00 ET
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Advisor Loyalty Declines Due to Compensation and Leadership Concerns

There is an undercurrent of dissatisfaction among advisors as loyalty to their investment firm has declined, due in part to changes with...

Jul 01, 2015, 11:04 ET
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J.D. Power Completes Acquisition of NADA Used Car Guide, Expanding its Analytics and Modeling Capabilities in the Used Vehicle Industry

 J.D. Power today completed its acquisition of NADA's Used Car Guide, an investment that brings together Power Information Network® (PIN)...

Jun 30, 2015, 07:00 ET
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Samsung Ranks Highest in Customer Satisfaction with Fitness Band Devices

 Samsung ranks highest among manufacturers of fitness band devices and performs particularly well in styling and appearance, variety of...

Jun 30, 2015, 07:00 ET
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Gold's Gym Ranks Highest in Customer Satisfaction with Health and Fitness Centers

 Gold's Gym ranks highest in customer satisfaction among national health and fitness centers, according to the J.D. Power 2015 Health and...

Jun 25, 2015, 13:00 ET
U.S. Retail SAAR-June 2014 to June 2015 (in millions of units) Source: Power Information Network (r) (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: June New-Vehicle Retail Sales Strongest For the Month in a Decade

 U.S. new-vehicle retail sales in June and the retail seasonally adjusted annualized selling rate (SAAR) are expected to reach their highest...

Jun 25, 2015, 08:00 ET
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Samsung Ranks Highest in Customer Satisfaction with HDTVs

 Samsung ranks highest in customer satisfaction with both smaller than 50-inch and 50-inch or larger HDTVs, according to the J.D. Power 2015...

Jun 19, 2015, 08:00 ET
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Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction

 Gen Y1 customers are the driving force behind an increase in overall auto insurance satisfaction due to improvement across all customer...