News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Mar 26, 2015, 13:00 ET
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ProFlowers Ranks Highest in Customer Satisfaction with Online Flower Retailers

 ProFlowers ranks highest among online flower retailers, performing well across all seven factors, especially in competitiveness of pricing and...

Mar 26, 2015, 09:00 ET
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Run-Flat Tires Letting Air Out of Customer Satisfaction

 Customers with run-flat tires are less satisfied overall and replace tires more frequently in the first two years of ownership than do those...

Mar 25, 2015, 09:00 ET
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J.D. Power Announces Launch of J.D. Power VoX; Holistic Approach to the Customer Experience and an Innovative Technology Platform

 J.D. Power today launches VoX (Voice of Experience), a holistic solution enabled by an innovative technology platform, designed for businesses...

Mar 24, 2015, 09:00 ET
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J.D. Power and DealerRater Report: Dealers, Do You Want to Boost Sales? Tune Up Your Service Center

 Dealers wanting to increase their vehicle sales should focus on the back of their store, as sales are directly affected by customer...

Mar 20, 2015, 09:00 ET
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J.D. Power and LMC Automotive Report: New-Vehicle Sales Rebound in March to Highest Levels for the Month since 2005

U.S. total new-vehicle sales in March 2015 are bouncing back from last month and are expected to reach their highest levels for the month in a...

Mar 19, 2015, 13:00 ET
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Utilities Struggle to Deliver Customer Service via Mobile Websites

 While the number of utilities deploying a mobile-enabled website or app continues to increase, customers who access their utility's website...

Mar 18, 2015, 13:00 ET
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Despite Three-Year Increase in Recalls, Satisfaction among Recall Customers Continues to Climb

 As the percentage of all dealer service visits related to automotive recalls reaches 16 percent—surpassing the recent peak of 15...

Mar 11, 2015, 08:00 ET
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Shark Ranks Highest in Customer Satisfaction with Upright Vacuums; Dyson Ranks Highest in Satisfaction with Canister Vacuums

 Shark ranks highest in the upright vacuum segment and Dyson ranks highest in the canister vacuum segment, with customer...

Mar 09, 2015, 07:00 ET
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Member Satisfaction Significantly Increases as Health Plans Take Customer-Centric Approach

Following a year filled with negative news coverage about health insurance, a bumpy start to the launch of the Affordable Care Act, and an...

Mar 05, 2015, 09:00 ET
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Wireless Network Problem Incidence Increases as Texting and Web Use Grows

 As the incidence of texting and Web use grows, so does the incidence of wireless network problems, with the year-over-year increase driven...

Mar 02, 2015, 09:00 ET
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Lessons Learned from Prior Catastrophic Storms Improve Claims Satisfaction for a Third Consecutive Year

 With fewer catastrophic storms than prior years, insurance providers have been able to focus time on and apply lessons to managing...

Feb 25, 2015, 10:00 ET
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Vehicle Dependability Heavily Impacted by Owner Experiences with Technology

Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to the J.D....

Feb 20, 2015, 12:55 ET
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J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales in February Expected to Cross the Million Mark

New-vehicle retail and total sales in February 2015 are expected to reach their highest levels for the month since 2002, according to a monthly...

Feb 19, 2015, 09:00 ET
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Wireless Carrier Sales Reps Play Key Role Delivering a Satisfying Purchase Experience to Tablet and Smartphone Shoppers

Satisfaction with the wireless purchase experience is higher among tablet customers than among smartphone customers primarily due to sales reps...

Feb 11, 2015, 09:00 ET

Improvement Needed with Self-Directed Customer Service Channels at Natural Gas Utility Companies

 Interaction with a customer service representative on the phone has driven satisfaction up significantly among gas utility business customers;...

Feb 06, 2015, 08:00 ET
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Risk Professionals Look For Commercial Insurers To Partner with Brokers to Meet Their Needs

 Traditionally, commercial insurers have relied upon insurance brokers to manage customer relationships but risk managers are looking for both...

Feb 05, 2015, 09:00 ET
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Online Chat Function Positively Impacts Wireless Customer Care Satisfaction

 Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online...

Jan 29, 2015, 13:00 ET
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Online Build and Price Tool Significantly Improves Satisfaction and Increases Dealership Visits

 Build and price is the most frequently used tool among in-market shoppers on OEM websites (85%), and when used by shoppers, it can...

Jan 26, 2015, 13:00 ET
U.S. Retail SAAR-January 2014 to January 2015 (in millions of units) Source: Power Information Network (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Sales in 2015 Off to a Strong Start; January Retail Sales Highest Since 2004

 New-vehicle retail sales in January are expected to reach the highest levels for the month in a decade, both overall and on a seasonally...

Jan 14, 2015, 13:00 ET
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Despite Cheap Gas, Fuel Efficiency Still a Primary Concern

Despite gas prices falling to their lowest levels since 2010, fuel economy—for a fourth consecutive year—remains the most influential...