News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Nov 20, 2014, 08:00 ET
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J.D. Power Reports: Automotive Financing Customer Satisfaction Is Not Driven by One Element, But Is Influenced by Processes across the Entire Life of the Loan or Lease

 Automotive finance providers cannot focus their efforts on only one or two areas of the lending process and expect to have satisfied...

Nov 20, 2014, 05:00 ET
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J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Vision Plan Providers

UnitedHealthcare ranks highest in customer satisfaction with vision plan providers, performing particularly well in the coverage, cost and...

Nov 20, 2014, 05:00 ET
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J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Dental Plan Providers

 UnitedHealthcare ranks highest in customer satisfaction with dental plan providers, performing particularly well in the coverage, cost,...

Nov 13, 2014, 13:00 ET
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J.D. Power Reports: Product Specialist Role in Sales Process Grows as Vehicle Technology and Complexity Increase

 In today's marketplace, vehicles are more frequently equipped with advanced technology features which may be perceived by consumers as too...

Nov 13, 2014, 08:00 ET
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J.D. Power Reports: Lenders Often Fall Short in Providing Advice and Guidance to First-Time Homebuyers

First-time home buyers report challenges with understanding the mortgage process and the options that are available to them, according to the J.D....

Nov 11, 2014, 04:00 ET
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J.D. Power Reports: Customers Paying More and Waiting Longer for Their Rental Car, Putting an End to the Four-Year Run of Increasing Customer Satisfaction

 Higher costs and longer waiting times have leveled off the upward trend in rental car satisfaction the industry has experienced since 2009,...

Nov 06, 2014, 04:00 ET
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J.D. Power Reports: Blood Glucose Meter Satisfaction Increases When Manufacturers Offer a Choice of Free Meters

 It is a common practice for adults with Type 1 or Type 2 diabetes to receive an offer for a free blood glucose meter from manufacturers....

Nov 05, 2014, 05:00 ET
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J.D. Power Reports: Brother Ranks Highest in Customer Satisfaction among Multi-Function Inkjet Printer Manufacturers

 Brother ranks highest in customer satisfaction with multi-function inkjet printers, performing particularly well in reliability, performance,...

Oct 30, 2014, 09:00 ET
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J.D. Power Reports: Satisfaction with Tablet Cost Increases Significantly as Prices Drop and More Value-Priced Brands Enter the Marketplace

 As more value-priced tablet brands enter the marketplace and the average purchase price of tablets declines, satisfaction with cost continues...

Oct 30, 2014, 05:00 ET
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J.D. Power Reports: Small Business Banking Customer Satisfaction Rebounds as Big and Midsize Banks Surpass Regional Banks

 Overall satisfaction among small business banking customers rebounds from last year as big banks1 and midsize banks show strong improvement,...

Oct 27, 2014, 11:00 ET
U.S. Retail SAAR-October 2013 to October 2014 (in millions of units)

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales On Pace for 1.1 Million, the Strongest October since 2004; Record-Breaking Consumer Spending for the Month

 New-vehicle retail sales are expected to reach their highest level for the month of October since 2004, according to a monthly sales forecast...

Oct 27, 2014, 08:00 ET
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J.D. Power Reports: Insurance Industry's Responsiveness and Concern for the Claimant Drives Continued Improvement in Satisfaction with Auto Insurance Claims

 Auto insurance companies' focus on their customers during the claims process is reflected in the continuing improvement in satisfaction,...

Oct 16, 2014, 09:00 ET
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J.D. Power Reports: Operating System Is Increasingly Important for the Selection, User Experience And Brand Satisfaction with Wireless Smartphones

As wireless manufacturers (OEMs) struggle to differentiate themselves, the operating system (OS) on a smartphone is becoming an increasingly...

Oct 13, 2014, 11:05 ET
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J.D. Power Reports: In a Healthy U.S. Auto Industry, Success Is Measured by More Than Just Sales Growth

The health of the U.S. auto industry has traditionally been determined by the volume of new vehicles sold each month, yet price performance is also...

Oct 09, 2014, 11:00 ET
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J.D. Power Reports: A Satisfying Automotive Website Experience on a Smartphone Leads to Greater Sharing of Vehicle Information on Social Media, Benefiting the Brand and Website

 Auto shoppers using a smartphone are more likely to share vehicle information on social media when they have a satisfying online experience...

Sep 25, 2014, 13:00 ET

J.D. Power and LMC Automotive Report: September New Light-Vehicle Sales Up 5% Year-over-Year; Full-Year Forecast Raised to 16.4 Million Units

New light-vehicle sales are showing no signs of slowing, with sales in September demonstrating continued strength with solid year-over-year growth,...

Sep 25, 2014, 09:00 ET
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J.D. Power Reports: Performance and Reliability Problems Decline in Both Residential TV and Internet Services; Quality and Connection Speeds Continue to Improve

The number of performance quality, reliability and connection speed problems has declined from last year as TV and Internet service providers (ISP)...

Sep 25, 2014, 05:00 ET
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J.D. Power Reports: Pharmacists and Staff Play Increasingly Important Roles in Pharmacy Customer Satisfaction

 Pharmacist and staff interactions with customers are increasingly important drivers of satisfaction and share of wallet for both brick and...

Sep 18, 2014, 08:00 ET
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J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance

 Gen Y customers—or Millennials—who comprise the largest group of homebuyers and renters in the United States, are more critical of...

Sep 17, 2014, 09:00 ET
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J.D. Power Reports: Customer Satisfaction with Residential Gas Utilities Improves For a Third Consecutive Year

 Even though the U.S. faced another harsh winter and an increase in the average monthly gas bill this past season, customer satisfaction with...