News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

May 22, 2015, 11:00 ET
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Insurers Struggle to Keep Pace with Customer Demand For Shopping and Self-Service Options on the Web

Insurers are struggling to keep pace with demand as website visits by insurance shoppers and customers servicing their accounts via smartphones and...

May 21, 2015, 13:00 ET
U.S. Retail SAAR-May 2014 to May 2015 (in millions of units) Source: Power Information Network(R) (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales SAAR in May to Hit 14.1M Units, Highest Level So Far in 2015

U.S. new-vehicle retail sales, on a selling-day adjusted basis, in May 2015 are expected to reach their highest levels since August 2014, according...

May 21, 2015, 09:00 ET
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Utilities Not Effectively Marketing Service Offerings to Hands-On Preferring Gen Y Customers

 As tech-savvy Gen Y1 comes of age, representing the newest heads of household, utilities are missing an important opportunity to market their...

May 21, 2015, 08:00 ET
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Yes, Self-Directed Investors Really Do Want Guidance from Their Firm

Being a self-directed investor doesn't mean going it alone when it comes to achieving financial goals; self-directed investors really do want a...

May 20, 2015, 13:00 ET
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J.D. Power and DealerRater Report: Consumers' Ideal Automotive Salesperson Is a Negotiator to Help Get the Best Deal

Given the choices of negotiator, educator1 and facilitator, 46 percent of U.S. new-vehicle buyers say the most important role that salespeople play...

May 13, 2015, 05:00 ET
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Airlines: A Transportation or Hospitality Business?

 The airline industry is evolving from merely providing transportation to being a hospitality and services business, and the carriers most...

May 13, 2015, 05:00 ET
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Online Reviews and Reputation Give Lift to Airline Loyalty and Rewards Programs

 Online reviews of an airline's loyalty and rewards program as well as the program's reputation have a substantial impact on member...

May 07, 2015, 09:00 ET
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Purchase Experience Greatly Impacts Overall Tablet Customer Satisfaction

Whether a tablet is purchased online or from a retail store, price, device information, brand and model selection—all part of the purchase...

Apr 30, 2015, 05:00 ET
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Gen Z Has Arrived. Is Your Bank Ready?

Gen Z,[1] which comprises about one-fourth of the U.S. population, is entering adulthood and creating new challenges and opportunities for retail...

Apr 27, 2015, 09:00 ET
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More Customers Are Shopping for New Auto Insurance, but Fewer Are Switching

Auto Insurance rate increases have many customers shopping for a new insurer, but few are actually switching insurers, according to the J.D. Power...

Apr 24, 2015, 13:00 ET
U.S. Retail SAAR-April 2014 to April 2015(in millions of units)Source: Power Information Network? (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Sales in April Strongest for the Month in a Decade

U.S. total and retail new-vehicle sales in April 2015 are expected to reach their highest levels for the month since 2005, according to a monthly...

Apr 23, 2015, 09:00 ET
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Smartphone Device Launches Propel High Satisfaction with Apple, HTC and Samsung

As wireless manufacturers (OEMs) struggle to differentiate themselves, flagship device launches are an influential and critical driver of device...

Apr 23, 2015, 07:00 ET
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Health Insurance Marketplace Exchange Enrollment Satisfaction Improves Significantly in Second Year

 Satisfaction with the Health Insurance Marketplace exchange enrollment process among new enrollees has significantly increased from 2014, and...

Apr 22, 2015, 13:00 ET
Importance of Technology Price and Average Amount Willing to Spend

Consumer Preference for Collision Protection Technologies Paves the Way for Autonomous Driving

 Three of the top five technologies consumers most prefer in their next vehicle are related to collision protection, according to the J.D....

Apr 16, 2015, 08:00 ET
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BEHR, Clark + Kensington and Sherwin-Williams Rank Highest in Customer Satisfaction With Interior Paint, Exterior Paint and Paint Retailers, Respectively

BEHR ranks highest in customer satisfaction with interior paint and Clark + Kensington ranks highest in exterior paint, while Sherwin-Williams...

Apr 09, 2015, 08:00 ET
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Aging Investors Unprepared to Transfer Wealth to Younger Generation, Advisors Need to Drive Process

 With an aging full service investor demographic and an anticipated enormous generational transfer of wealth on the horizon, investment firms...

Apr 08, 2015, 08:00 ET
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IKEA Ranks Highest in Customer Satisfaction with Kitchen Cabinets for a Second Consecutive Year

IKEA ranks highest in customer satisfaction with kitchen cabinets for a second consecutive year, according to the J.D. Power 2015 Kitchen Cabinet...

Apr 08, 2015, 08:00 ET
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Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction Regardless of the Number of Hotel Brand Locations

 Hotel loyalty and reward program features and benefits—earning and redeeming rewards—prove key to member satisfaction regardless...

Mar 30, 2015, 11:00 ET
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High Satisfaction with Automotive Third-Party Websites Drives Tenfold Increase In Shopper Requests for Information from Retail Dealerships

 Vehicle shoppers who are highly satisfied with their shopping experience on an automotive third-party website are 10 times more likely to...

Mar 26, 2015, 13:00 ET
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ProFlowers Ranks Highest in Customer Satisfaction with Online Flower Retailers

 ProFlowers ranks highest among online flower retailers, performing well across all seven factors, especially in competitiveness of pricing and...