News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Aug 27, 2015, 13:00 ET
U.S. Retail SAAR-August 2014 to August 2015 (in millions of units). Source: Power Information Network (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: Industry Strength Continues in August, Full-Month Volume Impacted by Calendar

 Due to a quirk in the calendar, total and retail new-vehicle sales in August are expected to be lower than they were a year ago, according to...

Aug 27, 2015, 09:00 ET
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Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers

Providing a strong network that minimizes dropped calls, slow Web speeds and downloads and delayed text notifications can improve loyalty and...

Aug 25, 2015, 13:00 ET

Automakers Spending Billions on Technologies That Many Consumers Don't Use

 Automakers are investing billions of dollars to put technologies in their cars and light trucks that are not being used by many of the owners...

Aug 24, 2015, 07:00 ET
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Pharmacy's Focus on Customer Satisfaction Sets the Bar for the Healthcare Industry

 Despite all of the changes in the healthcare industry, customer satisfaction with pharmacies has remained relatively stable, according to the...

Aug 20, 2015, 16:00 ET
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Leather or Leatherette? Vehicle Owners Often Can't Tell The Difference

The quality of synthetic leather materials used on new-vehicle seats has gotten so good that new-vehicle owners often don't know or can't tell if...

Aug 20, 2015, 05:00 ET
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Attractive Rewards and Benefits Drive Credit Card Selection, Satisfaction and Spend

 Rewards and benefits are the two main reasons customers select a credit card and are key drivers of satisfaction and spend on a primary card,...

Aug 13, 2015, 09:00 ET
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Satisfaction with the Wireless Purchase Experience Has Improved among Full-Service Customers Purchasing via the Online Channel

 Improvements in sales efficiency and exceeding customer expectations contribute to higher satisfaction among full-service wireless customers...

Aug 12, 2015, 09:00 ET
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As the Pace of Switching Slows, Retail Electric Providers Need to Find Ways to Differentiate the Customer Experience

 With fewer customers shopping for electricity, retail electric providers need to shift their focus to other areas of the customer experience,...

Aug 05, 2015, 08:00 ET
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CENTURY 21 Ranks Highest in Customer Satisfaction across All Home Buyer/Seller Segments for a Second Consecutive Year

 CENTURY 21 ranks highest in customer satisfaction among real estate brokerages across all home buyer/seller segments, according to the J.D....

Jul 30, 2015, 11:00 ET
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Drivers Who Buy a Vehicle for Latest In-Vehicle Technology Consume a Variety of Media at High Rates

 Consumers who shop for and purchase a vehicle based on its in-vehicle technology consume media—Internet, television and...

Jul 30, 2015, 08:00 ET
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Mortgage Servicers' Focus on At-Risk Customers Negatively Impacts Mortgage Experience of Majority of Other Borrowers

 In an industry that is highly regulated to protect consumer interest, mortgage servicers are spending a disproportionate amount of time and...

Jul 30, 2015, 07:00 ET
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Overall Satisfaction with Wireless Customer Care Service Is Lower among Customers with Device Payment Plans

Satisfaction with wireless carrier customer care service is lower among customers who have adopted equipment installment plans (EIPs), especially...

Jul 28, 2015, 13:07 ET
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J.D. Power and DealerRater Report: Buying a Vehicle Takes Twice as Long as Consumers Think It Should

 A majority of new-vehicle buyers in the United States indicate that it should take no more than two hours to complete a vehicle purchase from...

Jul 27, 2015, 11:00 ET
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Storytelling Helps Drive Auto Shopper Customer Satisfaction with Auto Manufacturer Websites

 Auto manufacturers (OEMs) have moved away from having an abundance of text and static pictures on their websites, and are instead telling an...

Jul 27, 2015, 08:00 ET
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Underwriting and Funding Speed Exceed Price as Drivers of Auto Dealer Satisfaction

 In the highly competitive auto lending environment,  the level of service provided, including technology and a collaborative and...

Jul 24, 2015, 12:00 ET
U.S. Retail SAAR-July 2014 to July 2015 (in millions of units). Source: Power Information Network (PIN) from J.D. Power.

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales SAAR in July to Hit 14 Million, Highest Level for the Month in a Decade

The U.S. new-vehicle retail seasonally adjusted annualized selling rate (SAAR) in July is expected to reach 14.0 million units, its highest level...

Jul 23, 2015, 09:00 ET
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Satisfaction Improves in all Three Business Segments; Customer Satisfaction, Aggressive Pricing and Service Plans Impact Switching and Future Brand Loyalty

Overall satisfaction has improved across all three business segments as more aggressive pricing and service plans help improve customer perceptions...

Jul 22, 2015, 10:00 ET
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Growing Usage of Safety Technologies in New Vehicles Contributes to Increasing Vehicle Appeal

 The safety-related technologies that manufacturers are increasingly equipping their new vehicles with are making those vehicles more appealing...

Jul 16, 2015, 08:00 ET
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Bosch, LG and Samsung Rank Highest in Customer Satisfaction in Multiple Laundry and Kitchen Segments

 Bosch, LG, and Samsung rank highest in customer satisfaction in multiple laundry and kitchen appliance segments, according to the J.D. Power...

Jul 15, 2015, 09:00 ET
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Communicating with Customers and Higher Price Satisfaction Increase Overall Satisfaction for Residential Electric Utilities

 Ongoing communication efforts and increased price satisfaction are key drivers behind the third consecutive year of improved overall...