News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Jan 29, 2015, 13:00 ET
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Online Build and Price Tool Significantly Improves Satisfaction and Increases Dealership Visits

 Build and price is the most frequently used tool among in-market shoppers on OEM websites (85%), and when used by shoppers, it can...

Jan 26, 2015, 13:00 ET
U.S. Retail SAAR-January 2014 to January 2015 (in millions of units) Source: Power Information Network (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Sales in 2015 Off to a Strong Start; January Retail Sales Highest Since 2004

 New-vehicle retail sales in January are expected to reach the highest levels for the month in a decade, both overall and on a seasonally...

Jan 14, 2015, 13:00 ET
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Despite Cheap Gas, Fuel Efficiency Still a Primary Concern

Despite gas prices falling to their lowest levels since 2010, fuel economy—for a fourth consecutive year—remains the most influential...

Jan 14, 2015, 09:00 ET
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Electric Utilities Achieve Highest Level of Business Customer Satisfaction since 2009

 Business customer satisfaction with their electric utility has hit its highest mark since 2009, based primarily on a...

Dec 18, 2014, 13:00 ET
U.S. Retail SAAR-December 2013 to December 2014 (in millions of units). Source: Power Information Network (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: Vehicle Sales Forecast Increases for 2014 and 2015; December Retail SAAR Highest Since 2006

 New-vehicle retail sales in December are expected to reach the highest levels on a seasonally adjusted annualized rate (SAAR) basis since...

Dec 10, 2014, 08:00 ET
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J.D. Power and RIMS Commercial Insurance Report: Pricing and Personal Interaction Have Biggest Impact on Satisfaction Among Risk Professionals

 Large business commercial insurance customers (risk professionals) are significantly more satisfied when 11 key performance indicators...

Nov 25, 2014, 13:04 ET
U.S. Retail SAAR-November 2013 to November 2014 (in millions of units). Source: Power Information Network(R) (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales On Pace for 1.1 Million, the Strongest November Since 2001

New-vehicle retail sales in November are expected to reach their highest level for the month since 2001, according to a monthly sales forecast...

Nov 20, 2014, 08:00 ET
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J.D. Power Reports: Automotive Financing Customer Satisfaction Is Not Driven by One Element, But Is Influenced by Processes across the Entire Life of the Loan or Lease

 Automotive finance providers cannot focus their efforts on only one or two areas of the lending process and expect to have satisfied...

Nov 20, 2014, 05:00 ET
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J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Dental Plan Providers

 UnitedHealthcare ranks highest in customer satisfaction with dental plan providers, performing particularly well in the coverage, cost,...

Nov 20, 2014, 05:00 ET
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J.D. Power Reports: UnitedHealthcare Ranks Highest in Customer Satisfaction with Vision Plan Providers

UnitedHealthcare ranks highest in customer satisfaction with vision plan providers, performing particularly well in the coverage, cost and...

Nov 13, 2014, 13:00 ET
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J.D. Power Reports: Product Specialist Role in Sales Process Grows as Vehicle Technology and Complexity Increase

 In today's marketplace, vehicles are more frequently equipped with advanced technology features which may be perceived by consumers as too...

Nov 13, 2014, 08:00 ET
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J.D. Power Reports: Lenders Often Fall Short in Providing Advice and Guidance to First-Time Homebuyers

First-time home buyers report challenges with understanding the mortgage process and the options that are available to them, according to the J.D....

Nov 11, 2014, 04:00 ET
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J.D. Power Reports: Customers Paying More and Waiting Longer for Their Rental Car, Putting an End to the Four-Year Run of Increasing Customer Satisfaction

 Higher costs and longer waiting times have leveled off the upward trend in rental car satisfaction the industry has experienced since 2009,...

Nov 06, 2014, 04:00 ET
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J.D. Power Reports: Blood Glucose Meter Satisfaction Increases When Manufacturers Offer a Choice of Free Meters

 It is a common practice for adults with Type 1 or Type 2 diabetes to receive an offer for a free blood glucose meter from manufacturers....

Nov 05, 2014, 05:00 ET
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J.D. Power Reports: Brother Ranks Highest in Customer Satisfaction among Multi-Function Inkjet Printer Manufacturers

 Brother ranks highest in customer satisfaction with multi-function inkjet printers, performing particularly well in reliability, performance,...

Oct 30, 2014, 09:00 ET
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J.D. Power Reports: Satisfaction with Tablet Cost Increases Significantly as Prices Drop and More Value-Priced Brands Enter the Marketplace

 As more value-priced tablet brands enter the marketplace and the average purchase price of tablets declines, satisfaction with cost continues...

Oct 30, 2014, 05:00 ET
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J.D. Power Reports: Small Business Banking Customer Satisfaction Rebounds as Big and Midsize Banks Surpass Regional Banks

 Overall satisfaction among small business banking customers rebounds from last year as big banks1 and midsize banks show strong improvement,...

Oct 27, 2014, 11:00 ET
U.S. Retail SAAR-October 2013 to October 2014 (in millions of units)

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales On Pace for 1.1 Million, the Strongest October since 2004; Record-Breaking Consumer Spending for the Month

 New-vehicle retail sales are expected to reach their highest level for the month of October since 2004, according to a monthly sales forecast...

Oct 27, 2014, 08:00 ET
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J.D. Power Reports: Insurance Industry's Responsiveness and Concern for the Claimant Drives Continued Improvement in Satisfaction with Auto Insurance Claims

 Auto insurance companies' focus on their customers during the claims process is reflected in the continuing improvement in satisfaction,...

Oct 16, 2014, 09:00 ET
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J.D. Power Reports: Operating System Is Increasingly Important for the Selection, User Experience And Brand Satisfaction with Wireless Smartphones

As wireless manufacturers (OEMs) struggle to differentiate themselves, the operating system (OS) on a smartphone is becoming an increasingly...