News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Sep 18, 2014, 08:00 ET
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J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance

 Gen Y customers—or Millennials—who comprise the largest group of homebuyers and renters in the United States, are more critical of...

Sep 17, 2014, 09:00 ET
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J.D. Power Reports: Customer Satisfaction with Residential Gas Utilities Improves For a Third Consecutive Year

 Even though the U.S. faced another harsh winter and an increase in the average monthly gas bill this past season, customer satisfaction with...

Sep 17, 2014, 08:00 ET
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J.D. Power Reports: Appliance Shoppers Find Retailer Websites Highly Useful, with Product Reviews Increasingly Important

 Appliance shoppers find retailer websites highly useful, with product reviews—a feature not often included on appliance brand...

Sep 09, 2014, 11:00 ET
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J.D. Power Reports: New-Vehicle Buyers Who Spend the Most Time Shopping Online Also Visit the Most Dealerships

 New-vehicle buyers who spend the most time on the Internet shopping for a vehicle also visit the most dealerships to shop prior to purchase,...

Aug 28, 2014, 09:00 ET
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J.D. Power Reports: Tablet and Mobile Broadband Devices Generate Increased Data Quality Issues as Usage Patterns and Customer Expectations Impact Problem Incidence

 The incidence of data quality problems has risen for the first time in more than four years as the growing number of tablets and mobile...

Aug 28, 2014, 08:00 ET
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J.D. Power Reports: Communication Breakdown: Voice Recognition No.1 Problem With New Vehicles

 In a climate of high consumer demand for increasing levels of technology in new vehicles audio, communication, entertainment and navigation...

Aug 28, 2014, 04:00 ET
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J.D. Power Reports: American Express and Discover Tie for Highest Rank in Customer Satisfaction

American Express and Discover—two credit card issuers with very different business models—tie for the highest ranking in credit card...

Aug 27, 2014, 12:32 ET
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J.D. Power Reports: Despite the Improvement in Network Performance, Outages and Performance Issues Are Key Reasons for Businesses to Consider Switching Telephone Providers

 Even as the network outage performance gap diminishes among major providers in the telecommunications industry, one of the key reasons for...

Aug 21, 2014, 13:00 ET
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J.D. Power and LMC Automotive Report: Summer Sizzle Continues as New-Vehicle Sales in August Are Forecast to Hit Highest Levels of the Year

 Summer is shopping season when it comes to new vehicles and August is no exception, as new-vehicle retail and total sales are on pace to...

Aug 14, 2014, 09:00 ET
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J.D. Power Reports: Customer Satisfaction and Future Loyalty Greatly Improve When Device Features Are Demonstrated during the Retail Transaction

When retail sales representatives demonstrate cell phone or tablet service and features to wireless customers prior to purchase, satisfaction...

Aug 14, 2014, 09:00 ET
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J.D. Power Reports: Vehicle Owners Want Third-Row Seats, but Without Sacrificing Quality and Cargo Space

 Automakers are responding to consumer demand for third-row seating, but in doing so are compromising quality and cargo space, according to the...

Aug 13, 2014, 09:00 ET
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J.D. Power Reports: Satisfaction with Retail Electricity Providers Improves Dramatically from Last Year

 Despite an extremely severe winter and correspondingly high electricity bills, satisfaction with retail electric providers has improved...

Aug 11, 2014, 08:00 ET
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J.D. Power Reports: Commercial Insurance-Focused Providers Missing Personal Touch That Personal Lines Providers Are Able to Provide to Small-Business Customers

 Insurers that predominantly write personal lines of insurance do a better job in satisfying their small-business customers than insurers...

Aug 06, 2014, 08:00 ET
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J.D. Power Reports: CENTURY 21 Ranks Highest In Customer Satisfaction across All Four Home Buyer/Seller Segments

A client's relationship with his or her real estate agent will largely determine how satisfied that customer is in the home buying and/or selling...

Jul 31, 2014, 16:42 ET
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J.D. Power Reports: Gen Y Now Buying More New Vehicles Than Gen X, but Still Trails Boomers

 Gen Y consumers are now accounting for a larger percentage of U.S. new-vehicle retail sales than their older Gen X counterparts, according to...

Jul 31, 2014, 08:00 ET
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J.D. Power Reports: At-Risk Customers Benefit from Technology, as Satisfaction with Mortgage Servicers Improves

 Mortgage servicers are making substantial progress in improving the overall customer borrowing experience—specifically for "at-risk"...

Jul 31, 2014, 05:00 ET
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J.D. Power Reports: Customer Satisfaction Is Severely Impacted When Wireless Customers Make Multiple Contacts Across Care Channels to Resolve Problems

 When wireless customers need to shift between care channels to resolve their initial inquiry, satisfaction declines considerably and the...

Jul 30, 2014, 11:00 ET
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J.D. Power Reports: New-Vehicle Drivers Not Replacing Traditional Media; Digital Channels Coexist

 Drivers of new vehicles are not replacing traditional media with the Internet, but they are accessing traditional media content through...

Jul 28, 2014, 07:50 ET
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J.D. Power Reports: Auto Dealers Will Pay a Premium for Good Service from Lenders

New-vehicle dealerships place such a value on the relationship they have with their prime retail credit finance providers that two-thirds are...

Jul 24, 2014, 13:10 ET
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J.D. Power Reports: Online Preferences Vary Among In-Market Shoppers: Meeting The Diverse Shopping Needs on OEM Sites is Critical

When researching vehicles on OEM websites, in-market shoppers have unique content usage behaviors that are influenced by various factors, such as...