News from j.d. power A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Jul 01, 2015, 13:00 ET
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Advisor Loyalty Declines Due to Compensation and Leadership Concerns

There is an undercurrent of dissatisfaction among advisors as loyalty to their investment firm has declined, due in part to changes with...

Jul 01, 2015, 11:04 ET
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J.D. Power Completes Acquisition of NADA Used Car Guide, Expanding its Analytics and Modeling Capabilities in the Used Vehicle Industry

 J.D. Power today completed its acquisition of NADA's Used Car Guide, an investment that brings together Power Information Network® (PIN)...

Jun 30, 2015, 07:00 ET
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Samsung Ranks Highest in Customer Satisfaction with Fitness Band Devices

 Samsung ranks highest among manufacturers of fitness band devices and performs particularly well in styling and appearance, variety of...

Jun 30, 2015, 07:00 ET
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Gold's Gym Ranks Highest in Customer Satisfaction with Health and Fitness Centers

 Gold's Gym ranks highest in customer satisfaction among national health and fitness centers, according to the J.D. Power 2015 Health and...

Jun 25, 2015, 13:00 ET
U.S. Retail SAAR-June 2014 to June 2015 (in millions of units) Source: Power Information Network (r) (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: June New-Vehicle Retail Sales Strongest For the Month in a Decade

 U.S. new-vehicle retail sales in June and the retail seasonally adjusted annualized selling rate (SAAR) are expected to reach their highest...

Jun 25, 2015, 08:00 ET
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Samsung Ranks Highest in Customer Satisfaction with HDTVs

 Samsung ranks highest in customer satisfaction with both smaller than 50-inch and 50-inch or larger HDTVs, according to the J.D. Power 2015...

Jun 19, 2015, 08:00 ET
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Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction

 Gen Y1 customers are the driving force behind an increase in overall auto insurance satisfaction due to improvement across all customer...

Jun 17, 2015, 13:00 ET
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Korean Brands Lead Industry in Initial Quality, While Japanese Brands Struggle to Keep Up with Pace of Improvement

With a significant year-over-year improvement, Korean brands continue to widen the quality gap with other automakers, while Japanese makes...

Jun 17, 2015, 08:00 ET
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Renewal by Andersen Ranks Highest in Customer Satisfaction with Windows and Patio Doors

 Renewal by Andersen ranks highest in customer satisfaction with windows and patio doors for the first time, according to the J.D. Power 2015...

Jun 03, 2015, 08:00 ET
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Ace Hardware Ranks Highest in Customer Satisfaction among Home Improvement Retailers for a Ninth Consecutive Year

Ace Hardware ranks highest in customer satisfaction with home improvement retailers for a ninth consecutive year, according to the J.D. Power 2015...

May 28, 2015, 11:15 ET
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J.D. Power Announces Agreement to Acquire NADA Used Car Guide From the National Automobile Dealers Association

J.D. Power and the National Automobile Dealers Association (NADA) today announced an agreement under which J.D. Power will acquire NADA's Used Car...

May 22, 2015, 11:00 ET
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Insurers Struggle to Keep Pace with Customer Demand For Shopping and Self-Service Options on the Web

Insurers are struggling to keep pace with demand as website visits by insurance shoppers and customers servicing their accounts via smartphones and...

May 21, 2015, 13:00 ET
U.S. Retail SAAR-May 2014 to May 2015 (in millions of units) Source: Power Information Network(R) (PIN) from J.D. Power

J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales SAAR in May to Hit 14.1M Units, Highest Level So Far in 2015

U.S. new-vehicle retail sales, on a selling-day adjusted basis, in May 2015 are expected to reach their highest levels since August 2014, according...

May 21, 2015, 09:00 ET
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Utilities Not Effectively Marketing Service Offerings to Hands-On Preferring Gen Y Customers

 As tech-savvy Gen Y1 comes of age, representing the newest heads of household, utilities are missing an important opportunity to market their...

May 21, 2015, 08:00 ET
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Yes, Self-Directed Investors Really Do Want Guidance from Their Firm

Being a self-directed investor doesn't mean going it alone when it comes to achieving financial goals; self-directed investors really do want a...

May 20, 2015, 13:00 ET
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J.D. Power and DealerRater Report: Consumers' Ideal Automotive Salesperson Is a Negotiator to Help Get the Best Deal

Given the choices of negotiator, educator1 and facilitator, 46 percent of U.S. new-vehicle buyers say the most important role that salespeople play...

May 13, 2015, 05:00 ET
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Airlines: A Transportation or Hospitality Business?

 The airline industry is evolving from merely providing transportation to being a hospitality and services business, and the carriers most...

May 13, 2015, 05:00 ET
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Online Reviews and Reputation Give Lift to Airline Loyalty and Rewards Programs

 Online reviews of an airline's loyalty and rewards program as well as the program's reputation have a substantial impact on member...

May 07, 2015, 09:00 ET
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Purchase Experience Greatly Impacts Overall Tablet Customer Satisfaction

Whether a tablet is purchased online or from a retail store, price, device information, brand and model selection—all part of the purchase...

Apr 30, 2015, 05:00 ET
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Gen Z Has Arrived. Is Your Bank Ready?

Gen Z,[1] which comprises about one-fourth of the U.S. population, is entering adulthood and creating new challenges and opportunities for retail...